Sugar Factory - Jacksonville

3.3

3,3

839 commentaires

De 31 $ à 50 $

Américaine

Effectuer une réservation

2 personnes

27 févr. 2025

19 h 00

Réservée 22 fois aujourd'hui

Bien pour les occasions spéciales
Animé
Idéal pour les groupes

America’s favorite eatery and celebrity hotspot, expands with its newest location in Jacksonville, Florida, now taking reservations. The family-friendly, high-energy, world-famous celebration destination known for its sweets and treats.

“We’re celebrating 10+ years serving the most decadent sweets and treats around the world, and we are so excited to introduce our fun, high energy brand to the Jacksonville area. We’re a family-friendly restaurant, so it makes sense to expand into suburban areas. From our photo op walls to our staff, every element at Sugar Factory American Brasserie Jacksonville is designed to give guests a memorable, Instagrammable experience from the minute they walk into the minute they leave,” says owner Charissa Davidovici.

Commande en livraison ou à emporter

Salles privées

Réservez votre prochain événement avec nous

Voir les détails

Sections du restaurant

Informations supplémentaires

Style de restauration
Élégant mais décontracté
Prix
De 31 $ à 50 $
Cuisines
Américaine, Bar à cocktails, Déssert
Heures d'ouverture
lun.–jeu. 11H00–22H00 ven. 11H00–23H00 sam. 10H00–00H00 dim. 10H00–22H00
Numéro de téléphone
(904) 551-0961
Site Internet
http://jackson.sugarfactory.com/
Options de paiement
American Express, Discover, Mastercard, Visa
Dress code
Tenue d'affaires décontractée
Chef de cuisine
Anibal Rosales
Installations pour groupes privés
Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. You can contact our Events Department at jacksonvilleparties@sugarfactory.com. Take a moment to look over our Party Menu.
Contact du groupe privé
Dana Sugarman: (407) 270-7082

Lieux
4910 Big Island Drive, Jacksonville, FL 32246-5302
Quartier
Baymeadows
Parking details
Stationnement public
Renseignements supplémentaires:
Accès chaise roulante, Apéritif et coquetel, Bar complet, Bar/Lounge, Brunch la fin de semaine, Commande à emporter, Vin

L'opinion de 839 personnes

Évaluation globale (notes et commentaires)

Seul·e·s les client·e·s qui ont déjà visité ce restaurant peuvent soumettre des commentaires avec des notes

3.3

3,3 selon des cotes récentes

3,2Nourriture
3,7Service
3,7Ambiance
2,9Valeur

Bruit • Dynamique

Aimé pour

Jacksonville / Nord-est de la Floride
Parfait pour le brunch
Jacksonville / Nord-est de la Floride
Adapté pour les enfants
Jacksonville
Parfait pour le brunch
Jacksonville
Adapté pour les enfants

839 commentaires

J
Jeanette
Unspecified
1 commentaire
2.0
1 commentaire
Y est allé il y a 4 jours
1. Cote globale 2
2. Nourriture 2
3. Service 2
4. Ambiance 3
The restaurant was nearly empty, which is unusual for a Sugar Factory. It smelled good upon arriving, like hamburgers. The hostess was not very energetic or friendly, but she seated us after waiting 20 minutes. The server was nice enough, but informed us there was no ice, that the ice machine was not working. Then we found out there were no napkins. He told us to go in the bathroom and get some of the paper towels if we needed to. Brought a tray of utensils out after the food came (1 hour later) and had to pull from the communal tray to get your silverware. At every turn, we were told that they were "OUT" of this or that. For prices that we paid- this was not acceptable. SOMEONE in the company could have run across to the store and got bags of ice and napkins. Then the server just kept blaming the company, (which customers don't want to hear) and forgetting to bring requested items. Food was not up to par for the price. bland, rice under cooked. Spoke to manager. At the end of meal, ice was working again, but it was too late. When leaving, noticed there was litter around the bushes and entryway to restaurant. The manager was outside vaping and I just mentioned that the wakway was pretty littered and he said 'his staff don't pick up outside, the management company is supposed to do that, " while standing out there just vaping and staring at the sky. A leader would have taken 3 minutes while out there and cleaned it up. I now see why this place was empty on a Sunday. We will not be recommending or returning there again. ((Manager gave a 25% discount on the meals in the end.))
Ce commentaire est-il utile?
OT
Client d'OpenTable
Fort Lauderdale
1 commentaire
1.0
1 commentaire
Y est allé il y a 4 jours
1. Cote globale 1
2. Nourriture 1
3. Service 2
4. Ambiance 2
They had no ice, no tequila, no lemons, no coke. Horrible service for the price.
Ce commentaire est-il utile?
M
Maria
Jacksonville
2 commentaires
3.0
2 commentaires
Y est allé il y a 4 jours
1. Cote globale 3
2. Nourriture 2
3. Service 2
4. Ambiance 2
They were out of pretty much everything even toilet paper
Ce commentaire est-il utile?
J
Joseph
Jacksonville
1 commentaire
4.0
1 commentaire
Y est allé il y a 5 jours
1. Cote globale 4
2. Nourriture 5
3. Service 5
4. Ambiance 4
Food was great! Service was great! Bathrooms and overall restaurant cleanliness was rough.
Ce commentaire est-il utile?
A
Amanda
Las Vegas
2 commentaires
3.0
2 commentaires
Y est allé il y a 5 jours
1. Cote globale 3
2. Nourriture 4
3. Service 2
4. Ambiance 1
We were seated 15 min after our reservation time. The waiter was no where to be found most of the time, and there is a 3% mandatory surcharge on the bill. The food was great, service was terrible. The bathrooms were extremely unclean and actually filthy, not a good look for a restaurant. Going to the Sugar Factory is a novelty for my kids. We won’t go there regularly. Overpriced, and poor service.
Ce commentaire est-il utile?
L
Lyndi
Jacksonville
1 commentaire
1.0
1 commentaire
Y est allé le 17 février 2025
1. Cote globale 1
2. Nourriture 1
3. Service 1
4. Ambiance 3
food was very mediocre and desserts were extremely stale.
Ce commentaire est-il utile?
a
adrian
Jacksonville
1 commentaire
2.0
1 commentaire
Y est allé le 16 février 2025
1. Cote globale 2
2. Nourriture 4
3. Service 1
4. Ambiance 4
Overall we had a good experience due to it being a birthday event. We had to ask for silverware 3 times. They were out of the items we requested for our meals and desserts and they were out of sour cream for our fajitas. We ordered margaritas and were told the only tequila they had were top shelf and the only beer they had was bud light. My experience in Orlando was better!
Ce commentaire est-il utile?
J
Juliet
Jacksonville
1 commentaire
1.0
1 commentaire
Y est allé le 16 février 2025
1. Cote globale 1
2. Nourriture 1
3. Service 1
4. Ambiance 1
So I went to Sugar factory as a date with my boyfriend. I reserve my table for 7 o’clock and when I got there, I waited like normally and then once they sell us down, we were waiting for 35 minutes to 45 minutes with no water and no waiter at all until one of the waiters came up to us and asked have you been taken care of? I said no and me and my boyfriend decided to just leave. Honestly, I’m very disappointed and the prices for everything was absolutely ridiculous. So yeah no. The decor was really nice and everything for the food prices the drink prices everything else no. This is really sad for me because I was looking forward for this.
Ce commentaire est-il utile?
B
Breanna
Jacksonville
1 commentaire
3.0
1 commentaire
Y est allé le 15 février 2025
1. Cote globale 3
2. Nourriture 3
3. Service 2
4. Ambiance 3
I recently dined at The Sugar Factory and, unfortunately, my experience was not as enjoyable as I had hoped. The wait time was quite long, which made the visit feel less efficient. We had 6:30p reservation and didn’t get seated until after 7p. When we were finally seated, our table was outside and not clean, there was pollen all over it and just a nasty film over the tables and the cushions on the chairs were filthy which was disappointing. Additionally, we were placed outside, away from the entertainment, which took away from the overall atmosphere. It would have been nice to be given a choice or at least informed about the seating arrangement beforehand. We were informed that we may not be able to hear the music as well which was the whole reason my kids wanted to come was for the music and staff dance. Now fortunately enough our waiter was very nice and did what he could to find us a table and move us inside. I can’t remember his name but we were so thankful for him and grateful that he was able to make my kids birthday dinner experience everything they wanted! The food did take a good bit of time to come out but it was nice and hot. I believe this restaurant has great potential, but improvements in service speed, cleanliness, and seating arrangements would make a big difference. I hope to have a better experience next time!
Ce commentaire est-il utile?
A
Abrahan
Jacksonville
2 commentaires
5.0
2 commentaires
Y est allé le 14 février 2025
1. Cote globale 5
2. Nourriture 5
3. Service 5
4. Ambiance 5
Excellent me gusto mucho quiero volver a ir muy comodo. Se come Rico los tragos son elegante exquisito la comida rica todo todo muy bn
Ce commentaire est-il utile?

FAQ

Sugar Factory - Jacksonville propose des plats à emporter que vous pouvez commander en appelant le restaurant au (904) 551-0961.

Le restaurant Sugar Factory - Jacksonville a été coté 3,3 étoiles par 839 clients d'OpenTable.

Oui, vous pouvez généralement réserver ce restaurant en choisissant la date, l'heure et la taille du groupe sur OpenTable.

Effectuer une réservation

2 personnes

27 févr. 2025

19 h 00

Réservée 22 fois aujourd'hui

Commande en livraison ou à emporter

Carte Google pour le restaurant Sugar Factory - Jacksonville

4910 Big Island Drive, Jacksonville, FL 32246-5302

Sections du restaurant

Informations supplémentaires

Quartier
Baymeadows
Heures d'ouverture
lun.–jeu. 11H00–22H00 ven. 11H00–23H00 sam. 10H00–00H00 dim. 10H00–22H00
Prix
De 31 $ à 50 $
Cuisines
Américaine, Bar à cocktails, Déssert
Style de restauration
Élégant mais décontracté
Dress code
Tenue d'affaires décontractée
Parking details
Stationnement public
Options de paiement
American Express, Discover, Mastercard, Visa
Chef de cuisine
Anibal Rosales
Renseignements supplémentaires:
Accès chaise roulante, Apéritif et coquetel, Bar complet, Bar/Lounge, Brunch la fin de semaine, Commande à emporter, Vin

Site Internet
http://jackson.sugarfactory.com/
Numéro de téléphone
(904) 551-0961
Installations pour groupes privés
Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more. You can contact our Events Department at jacksonvilleparties@sugarfactory.com. Take a moment to look over our Party Menu.
Contact du groupe privé
Dana Sugarman: (407) 270-7082

Sugar Factory - Jacksonville

Effectuer une réservation

Commande en livraison ou à emporter

Salles privées

Sections du restaurant

Informations supplémentaires

Menu

L'opinion de 839 personnes

Évaluation globale (notes et commentaires)

Aimé pour

FAQ

Sugar Factory - Jacksonville offre-t-il la livraison par l'entremise d'OpenTable, ou les plats à emporter?

Comment le restaurant Sugar Factory - Jacksonville est-il coté?

Est-ce que le restaurant Sugar Factory - Jacksonville accepte les réservations présentement?

Effectuer une réservation

Commande en livraison ou à emporter

Sections du restaurant

Informations supplémentaires