Sugar Factory - Jacksonville

Review summary

1. K

   Kelcey

   Jacksonville

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   We went for the Christmas dinner, we arrived at 3pm and when we put in our initial order the server came back to tell us that they had ran out of most of the items on the Christmas menu. This included the milkshakes and holiday sliders. We then tried to order other items off the regular menu and once again were told they were out of those. After finally ordering something that they were not out of, I would say the food was not in line with the price point on the menu. The burgers were dry and the tacos had no sauce or salsa. For the price of each item I expected everything to be delicious. I will say our server was amazingly friendly and pleasant!
   

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2. S

   Shakila

   Jacksonville

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our experience was excellent. The waitress did a superb job. She was the only waitress at the time but you couldn’t tell. Thank you Tori, ( her name starts with a T ),for making my daughter smile on her special day.
   

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3. S

   Shannon

   Jacksonville

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chance was fantastic! He went above and beyond! Sugar factory is insanely lucky to have him! He made my daughter's birthday so special!
   

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4. M

   My-Lien

   Jacksonville

   28 reviews

   2.0

   28 reviews

   Dined on December 16, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   There was no one at the hostess station when I arrived, but a server came over to help. I requested an area that was not too loud because there were large parties on each side of the dining areas. In addition, the music was so loud that we all felt like we were in a dance club. The music was fun, but we were just there to talk and have a drink. I ordered a unicorn hot cocoa. It was really pretty, but so sweet that I could only drink a small amount of it. Then I was up all night because it was overloaded with sugar. The waiter was very nice. Before that, the first server and then the manager were sort of disengaging. I was sitting at a booth and the manager came by and took all of the menus off of the table. I was sitting between tables so he thought the menus were left behind, but I was right there. lol. I went with my best friend and her 20 yo and 22 yo daughters. Everyone was overstimulated and none of us plan to go back there. I would recommend turning the music down a tad so it's energetic, but you can still talk and feel relaxed. We didn't have any food, but my drink was just too sweet. We loved the interior lighting and finishes, but they need some soft surfaces to absorb the reverberation of the super loud music. :)
   

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5. F

   Felecia

   Jacksonville

   1 review

   3.0

   1 review

   Dined on December 8, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   It was very fun and good environment, we enjoyed it.
   

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6. I

   IeshA

   Fort Lauderdale

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a great experience for my daughter’s 10th bday!! My family thoroughly enjoyed our time and dinner.
   

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7. M

   Mike

   Jacksonville

   1 review

   2.0

   1 review

   Dined on December 7, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Very loud. Food was okay but there’s definitely better food other places. Their birthday crew is very enthusiastic!
   

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8. R

   Rachel

   New York City

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were hesitant because of some of the negative reviews but my family and I decided to take a chance and we are so glad we did! Our reservation was for 5pm on a Saturday evening and we were seated right away. The server was kind and friendly. Even though there were several large parties, our food arrived in about 30 minutes or so. It was all delicious. My oldest daughter got the chicken wings and she raved about the crunchy skin and juicy meat. My husband ordered the garlic steak and that was so delicious, he ate the entire plate. Our youngest daughter got the chicken and waffles. The chicken was fried to perfection and the waffles were crispy on the outside and chewy on the inside. I’m plant-based so I got the veggie tacos and they were fantastic. The veggies were so flavorful and still had crisp texture. The rice was fluffy and the beans were delicious. For dessert my youngest daughter ordered the regular Oreo milkshake. She said it was good but a little too sweet. Overall, we are glad we took a chance. We’ll go back again.
   

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9. a

   amiyah

   Jacksonville

   1 review

   3.0

   1 review

   Dined on November 29, 2024

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 5

   service was extremely slow. they’d just opened so there were maybe 4 tables? got drinks 40 minutes after we sat, and an appetizer right after. food came out after 1.5 hours. once again it wasn’t busy and including us there were 5 (if that) tables. our server ignored us mostly, the bartender (mike) was much better. food was mediocre, milkshake garnishes were dry??? overall pretty bad, host was kind too! beautiful to look at but underwhelming to say the least.
   

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10. M

    Maria

    Jacksonville

    1 review

    5.0

    1 review

    Dined on November 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    First time here , but won't be the last time. Love , love , love this place
    

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