Sugar Factory - Orlando

Review summary

1. J

   Jay

   Orlando

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 2

   Loved the experience overall. However, I thought the music choice was a bit inappropriate for children under the age of 13. The food, our server, and drinks were awesome.
   

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2. J

   Jennifer

   Orlando

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   We didn’t realize how loud it was. We couldn’t hear our server but didn’t know we could sit outside. Food was so so. My husband had the fajitas and his tortillas were hard and cooked not soft at all. Don’t go for the spinach dip no flavor at all
   

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3. j

   jennifer

   Miami

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 2

   Very bad experience. Extremely loud music. We could not even carry on a table conversation. No children’s menu. Food came out completely raw then when sent back it was much better, but they didn’t even take anything off the bill for the inconvenience. Was charged for milkshake never received it. Just overall very bad experience.
   

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4. S

   Shantavia

   New York City

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   The food was great. But I’m not sure if the waitress put on too much. We had to ask for different things more than one time, customer service was very poor, but the food was great.
   

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5. D

   Donnie

   Atlanta

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   My only complaint is reservations. We had a 630 reservation, but were not seated until 7 (and that was after I complained). The lady at the front desk said their reservations only means they won’t take additional walk ins at that time. But you still have to send a wait around for a table. That’s exactly what we were trying to avoid. But I service was nice and very good. The manager did walk around the room and check with customers at the tables. So, 4 out 5.
   

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6. B

   Brad

   Las Vegas

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Food just below averagefor the price. Cheap turkey and over cooked buger. More like Denny's food. Shakes were good but over price. The dining room furniture worn out and tv screen out needs updating.
   

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7. C

   Christine

   St. Louis

   3 reviews

   2.0

   3 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Very disappointed compared to Chicago experience. Server did not explain any of the menu. Upon arrival we waited over 10 minutes for a host to show up at the hostess table. And the restaurant was half empty. Food was cold.
   

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8. A

   Ashley

   Tampa

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   It was a great experience and ambiance fun music and they really do it big for bdays! The food however was not good at all!
   

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9. E

   Elizabeth

   New York City

   4 reviews

   2.0

   4 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   Very loud and the food was awful. $300 for 5 people to not eat their food because it was way too salty or just not good/not as ordered. We won’t be back.
   

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10. A

    Adrianna

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    Everything was amazing but the bathroom could’ve been cleaner and for some reason the floor was sticky but I had a mixing celebration as usual!
    

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