Sugar Factory - Queens

Review summary

1. L

   Linette

   New York City57 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and this space is nice and open, not as cluttered like other locations in Manhattan. Food was good and our server Abraham was so courteous and attentive. Will definitely go back for their brunch service next time!
   

   Is this helpful?

2. OT

   OpenTable Diner

   New York City1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love this Sugar Factory because it’s so out of the way. I took my daughter on a Friday evening before it got crowded. The food was great and the drinks were too. The service was outstanding. I’m definitely going back.
   

   Is this helpful?

3. R

   Reshma

   New York City1 review

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My first time and it was amazing. My wait staff was amazing and on point with service. Highly recommended and will be attending again.
   

   Is this helpful?

4. D

   Dr Arthur VIP

   Atlanta11 reviews

   3.0

   Dined on March 2, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   I was very disappointed in the food. It seemed more mass prepared than I expected. The whipped cream on all of the fancy desserts, with not even with the whipped cream, but it appear to be synthetic Cool Whip.
   

   Is this helpful?

5. Z

   Zulekha

   New York City14 reviews

   4.0

   Dined on March 2, 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Seating was very tight. Our server was VERY good, attentive and patient. I would go back again
   

   Is this helpful?

6. B

   Braden

   New York City1 review

   1.0

   Dined on February 23, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   So it was in fact, my birthday and the server had an extreme attitude for absolutely no reason on my birthday.
   

   Is this helpful?

7. D

   Dennis

   New York City1 review

   1.0

   Dined on February 23, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   My Experience was bad I had a party of ten kids that came on a party bus we Had reservations for 7 o'clock And we did not get seated until 7:35 and there food did not come to 8:40 so the kids had to rush to eat because they had to be back on the bus at 9:20 .And the server Viviana for table 101 was the worst .We had another table of ten right across from them and that server he did and Amazing job because he was taking care of both tables
   

   Is this helpful?

8. T

   Tahnaya

   New York City1 review

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I visited the Sugar Factory in Queens yesterday, and my experience was amazing! The service was fantastic — my waiter was fast, attentive, and very kind. My son loves coming here, so we've been a few times, and it never disappoints. From the drinks to the food, everything is always on point. The ambiance and music add the perfect touch, making it a fun and lively atmosphere. Highly recommend this place for a great time! And very kid friendly
   

   Is this helpful?

9. P

   Patricia VIP

   New York City16 reviews

   5.0

   Dined on February 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always good food and it is decorated in a fun way for the kids. We have been there many times.
   

   Is this helpful?

10. Y

    Yasodra

    New York City1 review

    1.0

    Dined on February 15, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    First we were place on a spot with no light where the was music banging in our ears we can’t hear each other speak it was so loud I had to ask the server to move the music box away from us because it was affecting my daughter, food was ok but my husband dish was full of salt we give them back because apparently the chef put double salt on the salmon and mash potatoe only for the server to come back saying oh we are gonna hv to wait 20 more minutes to get it at this point we ask for take away and the asparagus came 10 minutes after the first serving of salty salmon for a valentines dinner for my family which I tought would be nice honestly I love this place my daughters loved this place and I tought why not take them their this is not my first time here I go here maybe one or twice a month but this experience was not it. I take it maybe because it was valentines they were busy but also we paid double for this night to be honest atleast something I wish I would say was worth the night. I’m sorry this was just my honest review but I still love this place their drinks are great.
    

    Is this helpful?