Sugar Factory - Tampa

Review summary

1. OT

   OpenTable Diner

   Tampa1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   Place was nice and food was decent. The server was horrible. He was very rude and forgetful. Not once did we receive a refill of water. He also forgot about or drink order
   

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2. SB

   ShelleyB VIP

   Tampa6 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Our service at the Sugar Factory last night was awful. We had reservations for a special event and were very disappointed. The server took forever to take our order and once he did he was so short and had no personality. During ordering he also said they didn’t have several items on menu. Took 30 minutes to get a drink and over an hour to get food and it came out couple items at a time. Our group was starving and couldn’t get any food for over an hour. Took 35 minutes to finally get a beer and then they say sorry it’s warm let me give you a different one. Only beer they had cold was Modelo. Speciality drinks took over 45 minutes to get. Our server was unattentive and had way too many tables. He didn’t seem to care much about our party of 7. The meal took way over 2 hours and this was at 11:30pm at night. Very disappointed
   

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3. J

   Jennifer

   Charlotte4 reviews

   4.0

   Dined on March 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We enjoyed our food and service and truly enjoyed our strawberry shortcake cheesecake skillet the most! I took my parents there to celebrate their retirement. They had a great time! The venue seemed small compared to other Sugar Factories...plus, having to fight cigarette smoke to get inside was horrible. We didn't know it was located inside the Hard Rock casino.
   

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4. T

   Theresa

   Detroit24 reviews

   5.0

   Dined on February 26, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Alexandra was absolutely fantastic. We had her 3 weeks ago and had an awesome experience. The rainbow sliders were a bit undercooked but otherwise it was fantastic
   

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5. S

   Sherry

   Tampa4 reviews

   1.0

   Dined on February 26, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   When it opened, the environment had potential, but like many other places, this restaurant has not kept up with its interior. To protect their flower display, they screwed plexiglass over the whole wall, but it was not fitted properly and was popping out over the table, exposing a large amount of dust. In a few different spots, you can see where someone spread chemicals to clean but left the spray and food on the wall above the table you eat on. While the physical appearance was very worn and dingy, the food was the same quality. The sesame chicken stir fry tasted as if the chicken was frozen and then microwaved, dry, chewy, and stringy. Quality does not even come close to the prices they charge. With all this, two patrons had a loud and boisterous altercation. The restaurant did nothing other than call for hard rock security. We were there to celebrate a last-minute dinner celebration for my husband's 30th. Still, instead, we had to watch an aggressive verbal altercation, which had a man yelling for them to “get security before I handled it my damn f***ins self because you have a damn White woman doing nothing.” After the altercation calmed down and people stopped yelling, the restaurant waited about 10 minutes and began to blare the music so loud you couldn't hear the person next to you. I left a nice tip for our waiter because everyone needs help and he can't control how the restaurant is run. We will never go back or recommend this place again! It's run down and needs to be replaced.
   

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6. LT

   LorieT

   Tampa3 reviews

   2.0

   Dined on February 23, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   Our server, Promise, was barely present. We saw her probably 15-20 minutes after we sat down. And then it took 30 minutes to get our soda order. We had no silverware until I had to flag a hostess down to help. She came back with to go silverware- they ran out of silverware and linen. We ate with plastic.
   

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7. A

   AIDA

   Greater Boston2 reviews

   5.0

   Dined on February 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 1
   4. Ambience 4

   The waitress that waited on us was not helpful or friendly. The food and ambiance was great !
   

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8. J

   Joseph

   Tampa1 review

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Server was very upbeat and attentive but that was the best part of our dinner. Had the Caprese salad and the mozzarella was hard, the artichoke dip had no flavor and looked like mush. For the main course had the 12oz ribeye and the fish and chips. Wife loved the fish but the chips was a large basket of shoe string fries. Order my steak med-rare and it came out well done and thin. Had a better steak for a cheaper price elsewhere
   

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9. M

   Miguel

   Tampa1 review

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Tables are too close, food was verry good except for the mash potato.
   

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10. J

    Justin

    Atlantic City2 reviews

    3.0

    Dined on February 15, 2025

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 2

    Food tasted great. Way too many options to choose from. You need to sift through the menu prior to coming. We waited almost an hour for our food and they forgot our appetizer. Ended up taking that off and never getting. Waitress was awesome. She just had to much on her plate that caused her from checking in on the food. Overall, a one time okay experience, but may not go back.
    

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