Sugar Factory - Time Square

Review summary

1. J

   Jennifer

   New York City

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Muy buen servicio! Excelente atención de su manager en la noche! Muy rico su comida!
   

   Is this helpful?

   Report
2. S

   Seth

   Poconos

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   the food was not that great , greasy , expensive and not worth the price. Took our waitress about 20 min to even come over to our table we had to ask for her. they sat us right next to the stairs not enough room to enjoy ourselves. We prob will never come back and will not recommend it to anyone.
   

   Is this helpful?

   Report
3. A

   Amanda

   Columbus

   5 reviews

   2.0

   5 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   We’ve been to multiple locations and this one was by far the worst experience we’ve ever had. Menus were actually discusting with sticky food all over the pages like they haven’t been washed…ever (my fingers kept sticking to it and you could literally see the food drips all down the pages. Two of our three meals came and we waited at least 5 minutes for our daughter’s food to come out. My meal came without main part of the dish and by the time the waitress brought the missing items (she kept forgetting I asked for it after realizing it was missing)..the food was cold. Like I said, I have other locations to compare to and for the money we paid, not worth it.
   

   Is this helpful?

   Report
4. M

   Maurice

   New York City

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Service was horrible. Appetizers never came. Ordered drinks . Waitress kept forgetting to bring them. Waitress never came back to table to see if we needed anything. Didn’t have mozzarella sticks. Then automatically put 20% tip for horrible service.
   

   Is this helpful?

   Report
5. J

   JOCELYN

   New York City

   4 reviews

   vip
   1.0

   4 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Service was horrible!!! The Downstairs waiting area smelled like a wet dirty mop. Out waitress was no where to be found when ever we needed her but was hounding us to pay the check. Food was not the best for the expensive prices & the tables are so close together with other guest I felt like I had no personal space. We constantly had to ask where our server was, it was a horrible experience. Never again! IG definitely hyped it up, save your $$$$ & go somewhere away from Times Square.
   

   Is this helpful?

   Report
6. L

   Liz

   New York City

   6 reviews

   vip
   3.0

   6 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   We always went to the restaurant when it was near high line and we loved it, Times Square disappointed it was dirty the bathrooms were filthy no toilet roll. We had nearly finished our food before the drinks arrived, stay away from the mimosa flights they were vile I know it’s Times Square and it’s busy but it’s over priced for basic fried food. The only good thing is the fish bowls but at $42 plus tax and they put a service charge on the bill for a party of 1 or more is terrible . There are far better fun spots to go
   

   Is this helpful?

   Report
7. L

   Lyndsay

   Philadelphia

   4 reviews

   1.0

   4 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 3

   The restaurant was not fully packed, but busy. They placed us upstairs in the back room where there was a party of 20 maybe. There were other open tables, but they placed us back to back with this large party and next to another larger party. We we squeezed in like sardines when there was plenty of other space available. It was a fire hazard because you couldn't move. In order to get out to use the bathroom, we all had to move and move the large group behind us. It was uncomfortable and unnecessary because of the open space available. That, combined with the average food, made this trip to Sugar Factory one that we'd prefer to forget. This is our 3rd time at Sugar Factory and by far our worst experience. Holiday decorations were beautiful, but nothing else was.
   

   Is this helpful?

   Report
8. M

   Michelle

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   What a fun place for brunch! The menu is EXTENSIVE and the drinks are great!
   

   • 

   Is this helpful?

   Report
9. G

   Geralyn

   Charleston

   11 reviews

   3.0

   11 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   What a fun place with lots of fabulous decorations!! Lots of excitement in the air here! Great for pictures and family fun or a great girls night out place! We only had drinks and they were way overpriced but I think you pay for the experience and ambience at the Sugar factory.
   

   Is this helpful?

   Report
10. A

    Anindita

    Philadelphia

    2 reviews

    1.0

    2 reviews

    Dined 3 days ago

    1. Overall 1
    2. Food 1
    3. Service 4
    4. Ambience 3

    Subpar drinks and tacky decor! It is all about the bubbling show for the goblets - the actual drink was horrible
    

    Is this helpful?

    Report