Sugar Palm Ocean Avenue

Review summary

1. J

   Jaymie

   New York City

   9 reviews

   vip
   4.0

   9 reviews

   Dined on October 3, 2024

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   It was ok, the food was nothing memorable but the service and ambiance was outstanding
   

   Is this helpful?

   Report
2. S

   Stephanie

   London

   5 reviews

   vip
   3.0

   5 reviews

   Dined on September 7, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Was staying at the hotel and our dinner experience left a lot to be desired. We had a reservation but there was no hostess to great us, seat us, or check off our reservation. We seated ourselves. Ordered the cheese board which was great, and the crispy chicken which was also delicious. The rest of the meal not so much. Salmon for entree was dry. Don’t think it was overcooked, just not a quality piece of fish. Beans served with the fish needed salt and were just bland. At some point our waiter had left without saying anything and someone else started covering our table. The restaurant was pretty empty for a Friday night. We asked which dessert was best and ordered it. The flourless chocolate cake was pretty horrible especially considering how pricey the food is here. I expected a really nice dessert but honestly it was so dry , something from the bakery at Ralph’s would have tasted better. The restaurant serves a lot of the same food for lunch and dinner, not enough variety to make me want to stay at the hotel again. Definitely wouldn’t come to the hotel just to eat that’s for sure.
   

   Is this helpful?

   Report
3. K

   Kathleen

   Los Angeles

   7 reviews

   vip
   5.0

   7 reviews

   Dined on August 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time at Sugar Palm and it was a good experience. Pretty restaurant flowing to the back patio and pool area. Had a Reuben and short rib grilled cheese sandwich, shared that was yummy. Good service.
   

   Is this helpful?

   Report
4. A

   Alex

   Connacht

   1 review

   vip
   5.0

   1 review

   Dined on August 16, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had the pleasure of spending our first dinner at Maui here, and it was amazing. We were celebrating our honeymoon and the service was outstanding, everyone made sure we were having the best experience we could. It is also worth saying that this place just reopened after being the HQ for the red cross after the awful wildfires they suffered a year ago, so if you come to Maui please pass by and ask for Ford! You won’t regret it!
   

   Is this helpful?

   Report
5. S

   Sean

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined on August 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful patio, delicious food, friendly service.
   

   Is this helpful?

   Report
6. P

   Phil

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined on August 10, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   This is the first time I’ve ever posted a negative review. I ordered oysters and they were good. Very small but good. Then 2 entrees, the flank steak and salmon, neither had ANY flavor to them what so ever. It was incredible. It was almost a science experiment with the mission to remove all taste… I had to ask my girlfriend if it was just me… it was not… it wouldn’t be so bad if it wasn’t $45 per entree for the small portion. In my opinion, when you jump over the $30 mark it better be something that makes you say, hmmm that’s pretty darn good… They don’t have enough servers for the space and I was surprised on a Friday night with nice weather this was the case. The ambiance is very nice, but it’s obvious why the Viceroy isn’t the hopping place it used to be. *Nothing to do with the restaurant, but we then went to a comedy show right after dinner onsite at the hotel and it was awful and I mean awful. I tried to do as many supportive laughs and claps but there is a limit. We and a couple other couples left early. In all fairness the crowd was pretty bland, but for a paid event it was pitiful. I’ve seen better at a high school talent show. It’s a shame, this place has crumbled to this level. It has the makings of being a place that could be cool again. Hope they turn it around, but I won’t be going back.
   

   Is this helpful?

   Report
7. OT

   OpenTable Diner

   Memphis

   1 review

   1.0

   1 review

   Dined on July 5, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   We only had to order our entrees twice! Had no idea we had made a reservation.
   

   Is this helpful?

   Report
8. OT

   OpenTable Diner

   Alabama

   2 reviews

   3.0

   2 reviews

   Dined on July 5, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   Very beautiful restaurant with lovely indoor & outdoor seating. Food was great with hefty portion sizes as well. The Short Rib & the Lamb Chops were fabulous. The only issue was the service. Our server left in the middle of dinner, which also left 3 other tables, stranded. The service could and should be better than it was.
   

   Is this helpful?

   Report
9. OT

   OpenTable Diner

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on June 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went there to celebrate Father's Day and had a great experience with the food, drinks, and service.
   

   • 

   Is this helpful?

   Report
10. OT

    OpenTable Diner

    New York City

    1 review

    1.0

    1 review

    Dined on May 19, 2024

    1. Overall 1
    2. Food 1
    3. Service 4
    4. Ambience 4

    The servers were nice, poolside setting cool, drinks great but the food was absolutely taste-free (if you're lucky). Deviled Eggs looked beautiful and tasted like tires, were banished within moments and some gagging. Short-ribs perfect in texture and appearance but 100% free of any flavor, you'll want to take a covid test but it's not you, it's the chef. Oh, and abusive pricing.
    

    Is this helpful?

    Report