Sullivan's Steakhouse - Anchorage

Review summary

1. E

   Edward

   Anchorage

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Overall Was an ok experience. Staff is not up to par with this type of restaurant. Food was good
   

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2. F

   Felicia

   Anchorage

   1 review

   1.0

   1 review

   Dined on February 16, 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Appetizer #1 Ordered the Beef Wellington Bite - The Beef Wellington sauce was SALTY and overpowered the dish. We couldn’t bring ourselves to eat more than one each. Appetizer #2 Ordered the Jumbo Lump Crab Cake. Crab Cake didn’t taste good at all, the crab tasted like it was not properly stored, and was contaminated, we couldn’t bring ourselves to finish it either. Dinner Plate #1 Ordered the 12oz Filet Mignon with Crab stuffed shrimp and Lemon Beurre Blanc, for dinner plate # 1… the crab had the same bad taste and the shrimp were rubbery and also had the same contaminated taste. Never received the Lemon Beurre Blanc. The steak was cooked to temperature for the most part, but it was under seasoned. Dinner Plate # 2 ordered 16oz Ribeye with the Gorgonzola Butter. This was prepared correctly and was one of the best things tasted at our table, along with the sourdough bread served hot and with butter. Dinner Plate # 3 ordered Seared Scallops with the Zesty Lemon Cream, Basil Oil, Asparagus Risotto. Not to our surprise, the scallops also carried that same contaminated taste, but it wasn’t as strong as the other seafood served at our table. A the plate came with maybe a 1/4 cup of the risotto and 1” asparagus chunk. Only Side Dish ordered, Lobster White Cheddar and Bacon Au Gratin Potatoes. The lobster spoiled this whole dish. Found NO bacon pieces; and the lobster was not properly peeled so we had shells in our dish as people went to take bites; and again, with the awful contaminated seawater taste. Ordered two drinks from the bar, a beer on draft and martini. The martini was left untouched after one sip. The server never asked about our thoughts on the food, but he was also not at the table but maybe a 3 times in total. We were too scared to attempt dessert after this awful experience, AND I’m a dessert person and will always take one to go if I have no room at the restaurant. The experience and quality of food is definitely NOT worth what we spent!
   

   Sullivan's Steakhouse - AnchorageResponded 6 days ago

   Thanks for the review, Felicia. We're sorry to hear about your experience at Sullivan's Steakhouse - Anchorage. We take pride in our food and it's disappointing to hear that some dishes didn't meet your expectations. We also apologize for the mix-up with your reservation and the issues with our seafood. We'll be sure to discuss these matters with our team to ensure we improve. We hope you'll give us another chance to provide the high-quality dining experience you deserve. Thank you again for your feedback - I am working personally with the Executive chef on our quality to make sure this does not happen ever again. Joanna Noriega General Manager
   

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3. M

   Musa

   Anchorage

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   It was horrible I took my lady there on valentine night and our reservation was at 10pm we got there at 9:42 and got seated at 10:17 and didn’t get our food till after midnight and ended up getting our foods boxed to go. We got home and tried our foods, fried rice was hard and dry and no seasoning on the tomahawk steaks and that’s how valentines got ruined for us
   

   Sullivan's Steakhouse - AnchorageResponded on February 19, 2025

   Thanks for the feedback, Musa. We're truly sorry to hear about your experience on Valentine's night. We understand how important timing is and we apologize for the delay you experienced. We're also sorry to hear that your meals didn't meet your expectations. We pride ourselves on our flavorful and well-seasoned dishes and it's disappointing to hear that we fell short on this occasion. Your feedback is crucial to us and we'll ensure it's used to improve our service in the future. We hope you'll give us another chance to make it up to you. Joanna Noriega General Manager - Anchorage, AK
   

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4. B

   Bruce

   San Francisco

   3 reviews

   1.0

   3 reviews

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Possibly our worst ever restaurant experience. We were seated late and worst of all the entrees arrived TWO hours later. I ordered a New York strip steak cooked medium. It arrived so scorched that I could barely stick a fork in it. It was shoe leather quality and the manager even acknowledged it was more like a hockey puck. The manager did subtract the price of the entrees from our bill and apologized profusely to the poor service and delays that we experienced. This was the second terrible experience at Sullivan’s for us and we will never return.
   

   Sullivan's Steakhouse - AnchorageResponded on February 19, 2025

   Thanks for visiting us, Bruce. We're truly sorry to hear about your recent experience at Sullivan's Steakhouse - Anchorage. It's clear that we fell short in delivering the quality of service and food that we pride ourselves on. We apologize for the delay in your meal and the issue with your steak. We also regret the additional expense you faced. We take your feedback seriously and will address these issues with our team to prevent them from happening in the future. We hope that you'll reconsider returning to Sullivan's so we can provide you with the dining experience you deserve. Best regards, Joanna Noriega
   

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5. D

   Debbie

   Anchorage

   3 reviews

   4.0

   3 reviews

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service was very good! We had to wait for our reservation because they were very busy.
   

   Sullivan's Steakhouse - AnchorageResponded on February 19, 2025

   Hello Debbie, Thank you for choosing Sullivan's Steakhouse - Anchorage and for taking the time to leave us a review. We're thrilled to hear that you enjoyed our food and service, and we're sorry for the wait you experienced. We understand how important it is to have a timely reservation and we're glad that we could accommodate you despite the busy period. We appreciate your feedback and look forward to serving you again soon. Best regards, Joanna Noriega
   

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6. S

   Sam

   Anchorage

   1 review

   1.0

   1 review

   Dined on February 15, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Bad service, bad food, $300 bill for 2 people. Overpriced underperforming. Cost doesn't equal the food or service. Crab shell found in food. Chairs with upholstery peeling off. Steak not cooked to order.
   

   Sullivan's Steakhouse - AnchorageResponded on February 19, 2025

   Thanks for visiting us, Sam. We're truly sorry to hear about your recent experience at Sullivan's Steakhouse - Anchorage. It's disheartening to learn that you didn't enjoy your meal, and that you felt our service and value didn't meet your expectations. We strive to provide our guests with exceptional food and service, and we regret that we fell short during your visit. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to turn your experience around in the future- if you do please reach out to me personally & I will ensure you have the best time! 907-258-2882 Best, Joanna Noriega
   

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7. M

   Michael

   Anchorage

   1 review

   3.0

   1 review

   Dined on February 15, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   There was over a twenty minute wait when my reservation was made days after Christmas The hostess was very rude and belligerent The food was over cooked The live “music” OMG even deaf people were complaining The wait staff was attempting to save the night doing what they could when the rest of the staff wasn’t
   

   Sullivan's Steakhouse - AnchorageResponded on February 19, 2025

   Thanks for the feedback, Michael. We're truly sorry to hear about your experience on Valentine's night. We understand how important timing is and we apologize for the delay you experienced. We're also sorry to hear that your meals didn't meet your expectations. It's disappointing to hear that we fell short on this occasion. Your feedback is crucial to us and we'll ensure it's used to improve our service in the future. We hope you'll give us another chance to make it up to you. Joanna Noriega General Manager - Anchorage, AK
   

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8. K

   Kenneth

   Anchorage

   9 reviews

   4.0

   9 reviews

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Excellent our server Dan was mostly on point 4 outta 5 stars for sure
   

   Sullivan's Steakhouse - AnchorageResponded on February 19, 2025

   Thanks for the feedback, Kenneth! We're thrilled to hear that you had an excellent experience at Sullivan's Steakhouse - Anchorage. It's great to know that you found our service to be mostly on point and 4 out of 5 stars. We appreciate your feedback and look forward to welcoming you back soon. Joanna Noriega General Manager - Anchorage, AK
   

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9. F

   Frank

   Anchorage

   6 reviews

   3.0

   6 reviews

   Dined on February 15, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Took us 1 1/2 hours to get our food - yes it was Valentine’s Day, but it still shouldn’t have taken that long 
   

   Sullivan's Steakhouse - AnchorageResponded on February 19, 2025

   Thanks for visiting us, Frank. We're sorry to hear that you had to wait for your food on Valentine's Day. We understand how frustrating that can be and we apologize for the inconvenience. We always strive to provide efficient service and we're truly sorry that we fell short on this occasion. We appreciate your patience and understanding, and we hope that your next visit will be more smoothly managed. Best, Joanna Noriega
   

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10. M

    Mandy

    Anchorage

    1 review

    1.0

    1 review

    Dined on February 15, 2025

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 4

    Had a reservation, wasn’t seated till 30 mins after. Hosts was rude, and food was disappointing.
    

    Sullivan's Steakhouse - AnchorageResponded on February 19, 2025

    Hi Miranda, we're truly sorry to hear about your experience at Sullivan's Steakhouse - Anchorage. It's disappointing to know that you had to wait despite your reservation, and that our food did not meet your expectations. We strive to provide excellent service and delicious meals, and we apologize if we fell short this time. Your feedback is invaluable to us and we assure you that we will address these issues. We hope you'll give us another chance to serve you better in the future. Best regards, Joanna Noriega
    

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