Sullivan's Steakhouse - Charlotte

Review summary

1. J

   John

   Charlotte

   21 reviews

   vip
   2.0

   21 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 5

   This was my go to restaurant prior to the pandemic in the 90’s and 2000’s. Came back shortly after the pandemic and it wasn’t the same we decided to give it another try for the first time tonight. Wife sent her French onion soup back. It was greasy with thick hunks of onions in it. The bread didn’t come out with the meal and it was cold and looked like a child had prepared it. The sweet potato casserole looked like it had pine nuts instead of pecans and cinnamon on it. Had to send baked potatoes back for reheating because they were cold and I don’t know what was wrong with my ribeye because I’m still on the toilet. It wasn’t sizzling when it was delivered just warm. Meat must have been tainted. It will be a very long time before I go there again if ever. My $280 when down the toilet and in the garage for real. I should have realized something was wrong when we had to wait about 10 mins at an unattended greeter’s stand and we were the only customers waiting to be seated at the time. Waiters were all in training or so very new although our waiter was ok. With the heavy upcoming expected Xmas traffic, this restaurant better get it together quickly or it will be empty during the holidays. The cooking staff needs some real attention. You can get by with a little subpar service as long as the cooks can cook and the food is good and priced reasonably. But if not, you might as well shut the whole thing down until you get everything working like a fine oiled machine. I’m shock about the direction Sullivan’s has gone. It was right up there with it parent Del Frisco’s and Ruth Chis, Morton’s, Steak 48, and Capital Grill restaurants at one time. Hurry and fix it while you still have the time.
   

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2. c

   cindy

   Charlotte

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   First time here and I was told already from another friend that the service was bad. I wanted to give them the benefit of the doubt but I wouldn’t choose Sullivans steakhouse again. The amount of money that you’re spending with the service that they provide is ridiculous. We spent over $500 on food and waitress wasn’t checking on us asking if we wanted to order more drinks, she took forever to bring our checks out.
   

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3. L

   Luis

   Los Angeles

   34 reviews

   vip
   5.0

   34 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great time. Very attentive staff. Congrats on having a great team.
   

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4. E

   Eric_Amy

   Charlotte

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Very bad experience. Sat down at 7p got food at 820p. Tables around us sat after us finished and were reseated with guests before we got our food. Filet was half gristle, ordered med rare was almost raw. Potato was cold bernaise was cold. Husband’s king crab legs were perfect his oysters were also good. We shared so I did get some dinner. They did comp the meal but we had to speak to the GM after he offered a 15% discount. We didn’t think we should pay for it since we left it there and didn’t see our server to correct it for almost 30 minutes and the rest of the food was gone. Paid check at 920p.. We think they have staffing issues in the kitchen. Which I know can be difficult. Just a bummer since it was our first visit.
   

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5. M

   Melanie

   Western NC

   11 reviews

   3.0

   11 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   The valet situation was ridiculous. One poor teenager on duty, cars backing out onto busy South Blvd...took forever, I ended up giving up and this was a Thur. I cannot imagine what it is like on the weekend. Really foolish business decision on the their part. It started the night out with a high level of irritation that clouded the dinner. The food was good, the service was very good. It is extremely noisy inside. We were with a group of six and you had to yell to be heard when talking with the person across the table.
   

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6. R

   Ron

   Charlotte

   16 reviews

   5.0

   16 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful dining experience, everyone from Sullivans was very friendly from the time we entered, throughout the evening. Our server was outstanding, helping with every request. All 4 of our meals were cooked to desired temperatures. 2 of 4 were celebrating birthdays and our server joined in the singing of Happy Birthday! 🎉
   

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7. S

   Steve

   Indiana

   5 reviews

   3.0

   5 reviews

   Dined on November 30, 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 2

   Service was wonderful. Our server was great and they hooked our son up with a slice of cake for his birthday. The atmosphere needs some help. Really dusty shelves around our table and the fake candle on our table was broken. They were also allowing some random lady to wonder around the dining room, carrying a menu and sitting at each table. The food was fine, but not anything special. You kind of get the feel they are trying to get every bit of profit out of the place before it fades away. I hope this is not the case and they can bring back some of the things that used to make Sullivan’s a special experience
   

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8. C

   Christy

   Charlotte

   1 review

   5.0

   1 review

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always love Sullivan’s, some of the best steak in Charlotte!
   

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9. D

   Danasia

   Raleigh

   1 review

   1.0

   1 review

   Dined on November 29, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Waited almost an hour with a reservation to be seated. Food was prepared poorly. The cocktails were amazing and appetizers. The waiter was excellent
   

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10. K

    Kerry

    Raleigh

    4 reviews

    3.0

    4 reviews

    Dined on November 28, 2024

    1. Overall 3
    2. Food 5
    3. Service 4
    4. Ambience 4

    Yummy Thanksgiving meal--Ryan did an outstanding job taking care of us. Thank you!
    

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