Sullivan’s Steakhouse - Detroit

Review summary

1. J

   Jimi

   Detroit

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   We made a reservation for 7:30 PM, but when we arrived, we were informed that there would be a 45-minute wait. An hour later, we were finally seated. After waiting 15 minutes without anyone coming to our table—even to offer water—we decided to address the lack of service. Eventually, someone came to take our order, but we didn’t receive our meals until an hour after that. The environment was loud and chaotic, and I felt for the waitstaff, who seemed overwhelmed and unhappy. It was clear that the restaurant had either overbooked or taken on too many walk-ins. What is the point of making a reservation if they can't seat you at the scheduled time? While the food was good, the overall experience was disappointing.
   

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2. S

   Sean

   Detroit

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   My experience at Sullivan’s started a little shaky; we had a reservation for 6:30 but didn’t get seated until around 7:30. Also, my wife and I felt a little upset about not enforcing the dress code, when I made the reservation it said that you couldn’t wear sports clothes because we dressed up and just wanted that type of a fancy date. With all that said, the food was very good and the waitress was very kind. Even with the couple of shortcomings, I would still recommend Sullivan’s and I would return again.
   

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3. S

   Serena

   Grand Rapids

   4 reviews

   1.0

   4 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   I’m sorry to say this was one of my worst dining experiences. From beginning to end it was frustrating and disappointing. We sat down 45 mins after our reserved time, it took 35 mins to get a drink. Our mains arrived 40 mins after our appetizers. And we didn’t see our server at all during that time. I was hoping for a romantic birthday dinner for my husband and this was a big let down. My steak was delicious and so were my husbands Philly cheesesteak egg rolls. That’s the only good I can say. It felt like amateur hour. The runners had no idea what table to take the dishes to so we constantly had to tell them no, we didn’t order that. Not classy service for a pricey place. I’ve been a server…. They need to make some improvements.
   

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4. L

   London

   Los Angeles

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waited an hour past our reservation time to be seated. Waiting another hour and a half for our food to arrive just for it to be cold. Then waited another 45 minutes for our bill and desserts. Didn’t end up getting our desserts because another waiter “stole them”. Overall not a great experience and will not be back.
   

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5. S

   Stephen

   Detroit

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a 445 reservation, didn’t get sat 520. That was the shortest wait. We didn’t get our water until about 1 hr into the experience. We voiced our concerns, and were asked “how we would like to continue the night, wait or leave?!?!” The whole ordeal lasted about 3.5 hrs, we couldn’t even get a waiter to get us a second drink or a bill. Overall, doubt I would ever recommend and go back. Such a shame because they charge for food that you expect a certain standard of service. But the product under delivered. Take my advice, save the money and go to grey ghost or somewhere else for that type of hard earned cash.
   

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6. K

   Kelsey

   Philadelphia

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Absolute trash service. Waited 2.5 hours for our food & personally had to get up and ask what was going on. The manager told us he would take $200 off the bill and tried to be slimmy and only took $70 off. WOULD NOT RECOMMEND.
   

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7. R

   Robert

   Detroit

   5 reviews

   4.0

   5 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Had open table reservation. Waited to long for seating. We ended up sitting at the bar. The restaurant lacked bartenders. Took a long time for drinks and meal. Meal was very good and drinks superb.
   

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8. C

   Cecelia

   New York City

   5 reviews

   2.0

   5 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   The service was incredibly slow- friendly but slow. Standard hotel fare- nothing to write home about. We didn’t have a reservation for Thanksgiving and it was the only thing available.
   

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9. K

   Kyana

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience on Thanksgiving Day. Our waiter was very nice
   

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10. J

    Jacqueline

    Detroit

    1 review

    3.0

    1 review

    Dined 1 day ago

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 4

    Great waitress! Our party of 4 was crunched with our dishes on a small square table though. Appetizers were the best items we had. Our Mac and cheese was served cold. The asparagus was cold. All 3 different types of steaks were mediocre. The au gratin potatoes were the only thing warm as they were brought out after everything else. At one point it overwhelmingly smelled like paper was on fire, the entire area of the restaurant looked around to see what was going on it was they had. Overall wayyyy overpriced for the quality received. We would have been just as happy to have had a chain restaurant steak meal.
    

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