Sullivan's Steakhouse - Indianapolis

Review summary

1. V

   VA

   Indiana1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 5

   We've been dining at Sullivan's for more than 25yrs and it has ALWAYS been Excellent!! However, last night was one of the worst dining experiences we've Ever had anywhere..........We arrived a little early so we could have a drink before dinner and the bartenders and staff were Excellent as usual but that's where the excellence that we expected and have always gotten at Sullivan's ended!! Once we were seated our server was unattentive, slow and seemed as though they didn't want to be there while we watched another server in our section work their butt off!! It was so bad that I went to the bar to get drinks and got back before our server had returned on two separate occasions. Once we finished our appetizers, which were excellent, the plates weren't cleared for abt 30min and when they were finally cleared it was by the other server in our section that I spoke of earlier. When our entries Finally arrived they were good for the most part, the steaks, crab legs, and scallops were Excellent as usual, as were the sides but we did have to send back the Risotto that was under cooked and cold. When it came back out it was still undercooked and not good but at that point we were just ready to get out of there. The bottle of red wine we ordered was brought out and more or less just dropped off at the table with no offer to decant so it could breathe and other than the small amt that was poured by our server for tasting purposes we poured the rest of our wine. Once we were fed up and brought our experience to the attention of Stephanie, the GM, she was very apologetic and comped our appetizers which was very kind, however that did not do much to improve our moods. Our bill was still $651 and our server couldn't even get that right as I was handed 2 other tables bills before I finally got the correct one. After all that I still left a tip all be it a small one of just $49. We will be dining at Ruth's going forward!!
   

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2. C

   Chris VIP

   Indiana36 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   I have patronized Sullivans previously at least 15 times and had excellent experiences. Today it was poor. My Medium Rare steak was served well done. The replacement was medium rare and very good. Twin lobster tails were served barely warm. They took them back and heated the plate. Not OK for $70. A salmon dinner was served incorrectly as a steak, then corrected. Another steak was undercooked, then fixed. They tried to address each but candidly there were too many mistakes for a restaurant of this expected quality. Overall a big miss tonight for a $400 check.
   

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3. RP

   RebeccaP

   Indiana2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent music in bar, not overbearing - great service & excellent food! Kudos to Melinda & Drew. Appreciate the special recommendation which was great
   

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4. T

   Tosha

   Indiana1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an excellent dinner and experience. Our sever Don (DW) was great. Definitely get the lobster au gratin potatoes.
   

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5. G

   George

   Minneapolis7 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great steaks, great wine list. We were able to sneak in early, but this place fills quickly - make the reservation. ;)
   

   Sullivan's Steakhouse - IndianapolisResponded 6 days ago

   George, I am thrilled to see you had a 5-star experience while dining with us. -Stephanie Stanley GM
   

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6. C

   Carol VIP

   Indiana21 reviews

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed a lovely dinner. Our table was ready, the service impeccable, friendly, knowledgeable, attentive. The food delicious. We enjoyed a wonderful, leisurely dinner.
   

   Sullivan's Steakhouse - IndianapolisResponded on February 24, 2025

   Thanks for the feedback, Carol! It's wonderful to know that our service, knowledgeable staff, and delicious food met your expectations. We strive to provide a leisurely, unhurried dining experience for our guests. Your kind words are greatly appreciated and we look forward to welcoming you back soon! -Stephanie Stanley GM
   

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7. C

   Charles

   Indiana1 review

   4.0

   Dined on February 23, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Wonderful starters and main dishes. Overall great until we reached the deserts. The crème burlee was a failure and even the second one we got was disappointing. The k lime pie and the cheese cake were average. I would go back for the the overall experience but I may choose other deserts the next time.
   

   Sullivan's Steakhouse - IndianapolisResponded on February 24, 2025

   Thanks for visiting us, Charles! We're glad to hear that you enjoyed our starters and main dishes. However, we're sorry to hear that the crème brûlée did not meet your expectations. We pride ourselves on our desserts and we're disappointed that they didn't hit the mark this time. We appreciate your feedback and will certainly look into these matters. We're glad that you'd consider returning to try the overall experience. We look forward to serving you again! -Stephanie Stanley GM
   

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8. R

   Robert VIP

   Indiana66 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   New Youk Strip and Filet cooked to perfection along with asparagus risotto
   

   Sullivan's Steakhouse - IndianapolisResponded on February 24, 2025

   Robert, Thank you for the 5-star review. -Stephanie Stanley GM
   

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9. J

   Jeffery

   Indiana15 reviews

   4.0

   Dined on February 17, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food out of the kitchen was slow but the service was decent
   

   Sullivan's Steakhouse - IndianapolisResponded on February 20, 2025

   Thanks for visiting us, Jeffery. I understand that our service speed was a bit slower than expected. I appreciate your patience and hope that it didn't detract from your overall experience. We look forward to serving you again soon. -Stephanie Stanley GM
   

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10. B

    Bauer

    Indiana4 reviews

    5.0

    Dined on February 17, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Love this place, great food - great cocktails and a fantastic staff to go with it!
    

    Sullivan's Steakhouse - IndianapolisResponded on February 17, 2025

    Thank you for the wonderful review. We appreciate your business and look forward to your next visit. -Stephanie Stanley GM
    

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