Sullivan’s Steakhouse - Pittsburgh

Review summary

1. M

   Marc

   Pittsburgh

   4 reviews

   1.0

   4 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Updated Post: The regional manager reached out to me first thing the following day and was very understanding and truly listened to the concerns of the prior night. He made me feel like a valued customer and wanted to earn my business again. He talked about just hiring a new executive chef and more. Following the conversation, willing to give Sullivan's another try. Customer service goes a very long way when an issue or issues arise at an establishment. Thank you. Original Post: I have been here 4 times before tonight. Tonight was a horrendous experience. First, it took about 75 minutes to receive our entrees even though the waitress knew we were on a time frame. When we received our order, one entree was totally wrong. The waitress, who did not write down the order came back twice to confirm the order still got it wrong. No apology given or offer to make it right. There was plastic found in the mashed potatoes. There were other issues too. We asked to speak to a manager who was very dismissive and seemed not to really even care. He did not offer to make anything right or give a credit or anything. With so many steakhouses in Pittsburgh, I would recommend any of the others over Sullivans after tonight. They could not even process the payment options correctly.
   

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2. M

   Melanie

   Washington DC

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and good food 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
   

   Sullivan’s Steakhouse - PittsburghResponded 1 day ago

   Glad to hear everything was great, we appreciate your business. John Stanley, Regional Director
   

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3. S

   Shawn

   Pittsburgh

   37 reviews

   2.0

   37 reviews

   Dined on December 11, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   We arrived early, 6:05, for our reservation at 6:30. Greeted politely at the desk and the host takes us to our seats. The evening started well and progressed downhill. We ordered drinks and received them in a timely fashion. We then ordered appetizers and they came out, however, no plates were on the table. The waiter retrieved plates. While we were enjoying our appetizers we placed our dinner order and ordered a bottle of wine. We finished our first set of drinks and the appetizers but waited twenty minutes for the wine to be delivered to our table. I spotted our waiter hanging out in an area for 10 minutes because he was in my direct focus. When he spotted me looking, he must of realized the wine. When he came to the table I asked if there was bread. He said it was in the oven and would bring it over. That never happened. Our dinner arrived and I asked for butter for potatoes and he said he would be right back. That never happened. Needless to say this is not how I envisioned my 60th birthday celebration. Even though I received a dessert the evening was not up to the standards of this upscale restaurant. The manager was not available to comment nor did he come around and ask how was everything this evening. Very disappointed with my first and last experience at this establishment
   

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4. S

   Steve

   VIP

   Melbourne

   11 reviews

   3.0

   11 reviews

   Dined on December 9, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   We went here for the steak. I had the 12 oz filet. I asked for it medium it came medium well. I have a wide aperture on steak temp so no biggie. Net is for $62 I expected better. Not a lot of flavor, outside pretty charred. Also ordered a loaded baked potato as someone else at the bar had one that looked delightful - they must have received the last one of those. First time at a Sullivans - probably the last given other options.
   

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5. M

   Mark

   Pittsburgh

   1 review

   2.0

   1 review

   Dined on December 8, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Good food, nice ambiance and terrible, terrible service.
   

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6. P

   Paul

   VIP

   Pittsburgh

   78 reviews

   5.0

   78 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Not overly busy for a Saturday, so the noise level was talkable. No apps. Wife had the steak salad and I had blackened salmon. Both were prepared and presented very nicely. We shared a loaded baked potato which was salt crusted. Wonderful. A few adult beverages, and the total was just over 2 bills. Cathryn was a very good server.
   

   Sullivan’s Steakhouse - PittsburghResponded on December 9, 2024

   Paul: I appreciate the positive feedback and will pass it on to Cathryn and the team. Thanks for dining with us. John Stanley, Regional Director
   

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7. N

   Neil

   VIP

   Pittsburgh

   6 reviews

   5.0

   6 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful first time experience. Michaela went above and beyond in her service. The salads, steaks and desserts were all done to perfection. Looking forward to returning and having Michaela.
   

   Sullivan’s Steakhouse - PittsburghResponded on December 9, 2024

   Neil: Glad to hear everything was perfect and I will pass the kind words onto Michela. We appreciate your business. John Stanley, Regional Director
   

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8. J

   John

   VIP

   Pittsburgh

   24 reviews

   5.0

   24 reviews

   Dined on December 3, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   It had been awhile in visiting Sullivans. My wife and both enjoyed the evening. What made it special was our server; Herman who did an excellent job of attending our needs. Provide good recommendations. Will definitely return.
   

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9. E

   Eóin

   VIP

   Pittsburgh

   3 reviews

   3.0

   3 reviews

   Dined on December 1, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   I’ve eaten here about a half-dozen times. It has been about a year since my last visit. The place has definitely deteriorated since my last meal there. One of our drinks was forgotten. My martinis were full of ice fragments (buy the bartender a strainer, please!) My $79 dry aged strip was totally flavorless. I do mean totally. It was shocking. The Béarnaise sauce that several of us ordered was semi-solid on top, with a pool of melted butter underneath. The asparagus risotto was good, as was the bread. For the price, though, that’s simply not good enough. There are better options for a good steak in Pittsburgh. I’ll be availing myself those going forward.
   

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10. M

    Mary Ann

    VIP

    Pittsburgh

    15 reviews

    5.0

    15 reviews

    Dined on November 29, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We has a wonderful time at Sullivan’s. Great atmosphere, delicious food, great service, and an extensive wine and drink menu.
    

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