Sullivan's Steakhouse - Tucson

Review summary

1. A

   Alyssa

   Unspecified

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   It was busy for Valentine’s Day and we understood that but it was very loud and the restaurant is generally kind of dirty. The food was good but entrees did come out about 45 minutes after we’d finished our salads and we were getting tired but enjoying each other’s company so not a huge deal. Then my steak came out cold and had to be warmed back up. We still had a very nice time but I was generally a bit underwhelmed by the experience and think they could do better. They did give me a free dessert for my birthday and half off the cold steak without us having to ask so I appreciated that and our server was very nice.
   

   Sullivan's Steakhouse - TucsonResponded today

   Hi Alyssa, Thank you for taking the time to share your experience at Sullivan's Steakhouse - Tucson. My name is Matthew Rochin General Manager for Sullivans. We're glad to hear that you still enjoyed your time with us despite the busy evening. We apologize if the noise level and cleanliness didn't meet your expectations. we love feedback and this will only make us better We're also sorry to hear about the delay in serving your steak. We always strive to provide top-notch food and service, and we regret that we fell short in this instance. We're glad you appreciated our birthday promotion and we hope you'll give us another chance to provide a better experience in the future. Best regards, The Management Team
   

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2. T

   Ted

   Tucson

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent, Our server, Maureen, was great
   

   Sullivan's Steakhouse - TucsonResponded today

   Thanks for the review, Ted! We're thrilled to hear that you enjoyed your dining experience at Sullivan's Steakhouse - Tucson. Your kind words about our food and service are greatly appreciated. We strive to provide excellent food and service to all our guests, and it's wonderful to know we hit the mark with you. We look forward to serving you again soon. My name is Matthew Rochin General Manager for Sulivans and we love all feedback. If I can ever do anything for you please don't hesitate to ask for me
   

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3. K

   Kimberly

   Tucson

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was wonderful and our table was amazing!(103 in the “library.”) Our waiter, Luis, was so friendly and very welcoming. He made us feel like valued guests! My only negative comment is that some of our dirty glasses and dishes were not removed from the table, which I would expect with this type of dining experience. But Luis was so awesome, it really wasn’t a big deal.
   

   Sullivan's Steakhouse - TucsonResponded today

   Thanks for visiting us, Kimberly! My name is Matthew Rochin General Manager for Sullivans We're thrilled to hear that you enjoyed the food and felt welcomed by our team. We apologize for any inconvenience caused by the glasses and dishes not being cleaned up properly. We assure you that we take such matters seriously and will address this internally. We appreciate your feedback and look forward to serving you again soon.
   

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4. d

   diego

   Tucson

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience super great service will definitely be back
   

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5. C

   Caesar

   Tucson

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   While we have previously enjoyed several special occasions (birthdays, anniversary etc.) with Sullivans Steakhouse, this one was uniquely terrible. We had a 9pm reservation and checked in at arrival. We informed the hostess that we wanted to use the restroom before being seated and she verbally indicated that was not a problem. However after we both returned (5minutes later) we watched as others were seated before us. Finally approaching the hostess (Same person) again she asked for our name again and indicated that she had forgotten we’d checked in already. Finally being seated we waited about 20-25 minutes with no one approaching us. We finally flagged down a server walking by (who was very welcoming and apologetic) who took our drink orders and promised to locate our server. A couple minutes later our server came over apologized and indicated that there was a miscommunication on their end. We exchanged pleasantries with hopes that things would change from there because we had come to expect top notch service from past experiences. As the server took our appetizer and food order she stated that she would “take care of the appetizer” due to the long wait. Our thoughts, Ok let’s try and salvage the night but no. We received our food and sat. Finally the server approached and asked if we wanted boxes for the leftovers, we affirmed. The server dropped off boxes at the table and disappeared for a while. Now I’m not sure how this will come across but in our past experience with Sullivans, our servers always packed up our leftovers which added to the experience. This time we asked for the bill and the server brought it over placed it on the table next to the boxes and walked away. My wife stated “wow we’ve never been treated this poorly at Sullivans before now.” We paid the bill and left gratuity. Very disappointing night!
   

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6. s

   scott

   VIP

   Kansas City

   13 reviews

   4.0

   13 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   First time at this location. We had 7 pm reservations, amber our waitress was terrific. However, we were not even close to being done with our appetizer, two sips into our cocktails , and main course arrived. Amber commented that was quick. We felt rushed for no reason as they would not turn the table again tonight. Food quality was very good, but temperatures were totally off, under cooked for medium and lobster tails were cold. We will go back but disappointed in our first visit in Tucson.
   

   Sullivan's Steakhouse - TucsonResponded today

   Hello Scott, My name is Matthew Rochin General MAnger for Sullivans. Thank you for taking the time to share your experience at Sullivan's Steakhouse - Tucson. We're thrilled to hear that you enjoyed our food and found our team to be terrific. However, we're sorry to hear about the rushed service and the issues with the food. We pride ourselves on providing top-notch service and delicious meals, and it seems we fell short this time. Your feedback is important to us and we will certainly address this with our team. We're glad to hear that you're considering a return visit and we hope your next experience with us is even better. Best regards, Sullivan's Steakhouse - Tucson Management Team
   

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7. K

   Kay

   VIP

   Seattle

   26 reviews

   3.0

   26 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 3

   The service was great, Hailey was very attentive and took our order correct. But the food was terrible. Our mushrooms were very cold, the salmon was over cooked and our New York strip was terrible. The sea bass was very good and our dessert was was good.
   

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8. B

   Bruce

   Tucson

   5 reviews

   4.0

   5 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   The loaded baked potato was unavailable. They had sold out and it was not yet 6 o’clock on Valentine’s Day. Disappointing.
   

   Sullivan's Steakhouse - TucsonResponded 2 days ago

   Hey Bruce, My name is Matthew Rochin General Manager for Sullivans Thank you for taking the time to share your feedback with us. We're sorry to hear that the loaded baked potato wasn't available during your visit. We understand how important a great Valentine's Day meal is and we're sorry we fell short this time. We're glad to hear that you found our service satisfactory, and we'll continue to work on improving our offerings. We appreciate your honesty and hope to see you again soon. Your next Baked Potato is on us along with a desert just to sorry Best, Sullivan's Steakhouse - Tucson Management Team
   

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9. S

   Suzanne

   Tucson

   5 reviews

   4.0

   5 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food and service. Thanks Cros , our waiter for making our evening special.
   

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10. A

    Anthony

    Chicago

    1 review

    5.0

    1 review

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Everything was so good food wise, the drinks were super mid unfortunately
    

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