Sullivan's Steakhouse - Tucson

Review summary

1. R

   Rhonda

   Tucson

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went specifically for the Tomahawk Trio, and it did not disappoint! In addition, from the warm welcome from Lucy to the attentive care from Alejandra, service was exceptional from start to finish. Thanks, Sullivan's, for an A+ experience.
   

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2. P

   Patricia

   VIP

   Phoenix

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing time. We were celebrating a birthday and it was the perfect place to go! Alejandra was our server, and we could not have asked for someone more kind, helpful, and amazing at their job. Everything was delicious!
   

   Sullivan's Steakhouse - TucsonResponded 1 day ago

   Hello Patricia, My name is Jenna Taylor, the manager of Sullivan's Steak House. Thank you so much for your 5-star review on Alejandro We look forward to your next memorable dining experience. Please don't hesitate to ask for the manager on duty or contact me at (520) 299-4275 I hope you have a wonderful day! Thank you, Jenna
   

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3. J

   Jennifer

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Review for [Steakhouse Name] I recently had the pleasure of dining at this steak house and while the food was excellent, the true highlight of the evening was our server, Hugo. From the moment we were seated, Hugo set the tone for an exceptional dining I highly recommend asking for Hugo. His service takes an already excellent restaurant to the next level. We’ll definitely be returning next time we are in the area.
   

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4. C

   Claudia

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   We enjoyed a very nice dinner and bottle of wine. Server Crista was fantastic!
   

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5. R

   Rodolfo

   Las Vegas

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Overall, it was a decent meal but nothing to come back for. Ordered 2 filets, and while mine was cooked as ordered, my girlfriend was WAY overdone. Several tables around us sent their food back die to being underdone. For $300, it was overpriced for the quality I expected. The kitchen was running an hour behind.
   

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6. M

   Marci

   New York City

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Made a reservation for 6 on New Year’s Eve at 8:30 pm. We were promptly seated, drinks provided and orders taken. And then we sat. And sat. And sat. If the kitchen can’t handle the volume, they should not take the reservations. We finally got our food after 10:30 pm!!! One person in our party had to send back their entree because they requested no cheese and it came covered with cheese. The two fillets were reported “good”, but rather flavorless. My husband’s strip was dry and overcooked. He had to SAW through it to cut pieces off. The center was cooked properly but the ends were like rocks. It was a bad cut of meat or left to sit under a heater for far too long. He left 1/3 of it over. We didn’t bother sending it back, as we had a party to get to. At $80-$90 per plate, this was extremely disappointing to say the least. We will not go back and do not recommend this restaurant.
   

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7. J

   Joshua

   VIP

   Phoenix

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Took 2hrs to get an overdone and dry steak. Service was horrible.
   

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8. K

   Karen

   VIP

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Service staff was very friendly. Most of our food was very good. I recommend the Cheesesteak eggrolls and scallops! However steaks were both under and over cooked. I think the kitchen was overwhelmed as reservations were not very well spaced out. We weren’t sat for our 7:00 reservation until 7:30. I would go back, but not during a holiday or busy weekend night.
   

   Sullivan's Steakhouse - TucsonResponded 4 days ago

   Hello Karen, myname is Matthew Rochin General Manager for Sullivans Steak House. First off I want to thank you for dining with us. I'm very disappointed we were not worthy of 5 stars and would love to hear any feedback that will help make us better. You are correct the system was not set up properly and it took too many reservations early which set everything back Please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day Thank you Matt
   

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9. N

   Nanci

   Tucson

   5 reviews

   1.0

   5 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 3

   We had a 6 pm reservation we waited 20 minutes for our table. We told by our waitress that they were out of oysters & tomahawk steak. We were surprised by this since it was 6 pm. Lobster bisque soup had 1 piece of lobster. Appetizers calamari & cauliflower were good. We then waited over an hour for our entrees. My steak salad was drenched in salad dressing making it soggy & the steak was tough. Overall disappointed & won’t go back.
   

   Sullivan's Steakhouse - TucsonResponded 4 days ago

   Hello Naci, My name is Matthew Rochin General Manager for Sullivans Steak House. First off I want to thank you for dining with us. I'm very disappointed we were only worthy of 1 stars and would love to hear any feedback that will help make us better. It started off with our early reservation showing up late and we took to many so kitchen got overwhelmed and guest suffered for it your yourself included. I would love to invite you back in and make it up to you. Please call me at the restaurant and I will explain what I would like to do for you Please don't ever hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day Thank you Matt
   

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10. R

    Rosann

    New York City

    12 reviews

    5.0

    12 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great New Year's Eve experience. We didn't wait long and all of the staff were friendly and attentive. Our waiter Josh was very charming. He made sure we were informed about the menu options and made suggestions. He was always available for anything we needed. Truly above and beyond our expectations. Bone in Rib Eye was cooked perfectly and very tasty. We will definitely go back .
    

    Sullivan's Steakhouse - TucsonResponded 5 days ago

    Hello Rosann, my name is Matthew Rochin General Manager with Sullivans Steak House. Thank you so much for your 5-star review. We look forward to your next memorable dining experience. We love to hear all feedback good or bad it can only make us better, please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day. Thank you, Matt
    

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