Sullivan's Steakhouse - Tucson

Review summary

1. a

   art

   Tucson

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The complete experience. Highly recommended excellent food and excellent service.
   

   Sullivan's Steakhouse - TucsonResponded 3 days ago

   Hello Art my name is Matthew Rochin General Manager with Sullivans Steak House. Thank you so much for your 5-star review. We look forward to your next memorable dining experience. We love to hear all feedback good or bad it can only make us better, please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day. Thank you, Matt
   

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2. R

   Richard

   Tucson

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had an outstanding dining experience. They greeted us with well wishes on our Anniversary - a card, rose pedals on the table, complimentary dessert - wow The service was incredible- restaurant manager Matt stopped several times to greet us and make sure our evening was going well, and Mo provided outstanding personal service (she was wonderful) Thanks Sullivans for a fantastic evening !!!!
   

   Sullivan's Steakhouse - TucsonResponded 4 days ago

   Hello Richard, Thank you for joining us last night. We can't wait for your next memorable evening with us. If there is ever anything I can do please reach out to me personally 520.873.8358 and if things are not perfect please as for the manager on duty. Have a wonderful day Matt
   

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3. W

   William

   Tucson

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Matthew Rochin was outstanding! We had a large group and he was able to accommodate us, along with his excellent staff! We had a great evening. Food was top notch and the Old Fashions were top shelf!
   

   Sullivan's Steakhouse - TucsonResponded 4 days ago

   Hello William, Thank you for the kind words. If there is ever anything I can do for you please don't hesitate to reach out to me personally at 520.873.8358 Matthew J Rochin General Managr
   

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4. M

   Melody

   VIP

   Phoenix

   15 reviews

   5.0

   15 reviews

   Dined on December 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter was fantastic and our steaks wete cooked as ordered! Very hot and very good!! We love Sullivans!
   

   Sullivan's Steakhouse - TucsonResponded 7 days ago

   Hello Melody, my name is Matthew Rochin General Manager with Sullivans Steak House. Thank you so much for your 5-star review. We look forward to your next memorable dining experience. We love to hear all feedback good or bad it can only make us better, please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day. Thank you, Matt
   

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5. S

   Scott

   VIP

   Tucson

   23 reviews

   5.0

   23 reviews

   Dined on December 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great dinner and service, very nice venue - thank you!
   

   Sullivan's Steakhouse - TucsonResponded on December 17, 2024

   Hello Scott, my name is Matthew Rochin General Manager with Sullivans Steak House. Thank you so much for your 5-star review. We look forward to your next memorable dining experience. We love to hear all feedback good or bad it can only make us better, please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day. Thank you, Matt
   

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6. D

   Darien

   VIP

   San Antonio

   17 reviews

   3.0

   17 reviews

   Dined on December 16, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   It was ok not in my top 5 but it wasn’t bad. The hostess and waiter were very friendly.
   

   Sullivan's Steakhouse - TucsonResponded on December 17, 2024

   Hello Darien, My name is Matthew Rochin General Manager for Sullivans Steak House. First off I want to thank you for dining with us. I'm very disappointed we were not worthy of 5 stars and would love to hear any feedback that will help make us better. Please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day Thank you Matt
   

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7. A

   Alonzo

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food. Great service. Great drinks. Thank you amber!
   

   Sullivan's Steakhouse - TucsonResponded on December 17, 2024

   Hello Alonzo my name is Matthew Rochin General Manager with Sullivans Steak House. Thank you so much for your 5-star review. We look forward to your next memorable dining experience. We love to hear all feedback good or bad it can only make us better, please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day. Thank you, Matt
   

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8. P

   Patrice

   San Francisco

   1 review

   2.0

   1 review

   Dined on December 8, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   We waited an hour and half for food and my steak came over cooked
   

   Sullivan's Steakhouse - TucsonResponded 6 days ago

   HelloPatrice, My name is Matthew Rochin General Manager for Sullivans Steak House. First off I want to thank you for dining with us. I'm very disappointed we were not worthy of 5 stars and would love to talk you about getting you back in here to make up for this and please don't hesitate to ask for the manager on duty or contact me personally at if I'm not in the building at 520.873.8358. if things don't come out perfectly or you have any other issue from the time you arrive to the time you leave. Hope you have a wonderful day Thank you Matt
   

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9. M

   Miriam

   Greater Boston

   1 review

   2.0

   1 review

   Dined on December 8, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   This was such a disappointment, in every way! To begin, our party of four was seated at a booth in the corner, exactly where all of the waitstaff headed into and out of the kitchen and yelled "Corner!" every time - not exactly the ambience we were looking for. Next, our server was extraordinarily condescending and snarky in response to our basic questions about the menu - all we wanted to know was whether the entrees were a la carte or included sides - and his mocking, pedantic response was to act as if we had never ordered from a menu before, pointing to each section of the menu and telling us not only what, but how, to order. Shockingly rude! Eventually, all of us ordered steak, and we elected to share several sides. When the steaks came, the server instructed us to cut into them to be sure they were cooked to our specifications - and 3/4 were NOT, they were practically raw in the center. One member of our group sent hers back to be cooked more, while the others of us decided not to, we just ate around the parts that were undercooked. When the manager came back with the re-cooked steak, it looked like a lump of coal on the exterior, and was still raw and bleeding on the inside. Totally unacceptable for a steak that was supposed to be medium-well to well done! Rather than send it back again, we asked for it to be removed from our check and our fellow diner had to settle for sides as her meal. The manager offered to provide free dessert, but sadly, didn't follow through on that promise, so we paid for dessert. For a well-regarded, expensive steakhouse to so poorly cook our steaks was stunning, to say nothing of the overt rudeness of the server and the disappointing table location.
   

   Sullivan's Steakhouse - TucsonResponded on December 10, 2024

   Miriam, this is Matthew the Manager that spoke to you and Im so sorry I did not follow up with the server about the desserts. I would love to invite you back in to make it up to you, Please call the restaurant and ask for me and I can go over the details of what I would like to do for you. Matt
   

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10. D

    Dennis

    VIP

    Portland

    9 reviews

    3.0

    9 reviews

    Dined on December 7, 2024

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 5

    Honestly little dissapointed as I live this place. We will just chalk it up to a bad night. Food quality and server were the toughest part of the night.
    

    Sullivan's Steakhouse - TucsonResponded on December 10, 2024

    Hello Dennis, My name is Matthew Rochin General Manager for Sullivans Steak House. First off I want to thank you for dining with us. I'm very disappointed we were not worthy of 5 stars and would love to hear any feedback that will help make us better. Please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day Thank you Matt
    

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