Sullivan's Steakhouse - Tucson

Review summary

1. M

   Miriam

   Greater Boston

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   This was such a disappointment, in every way! To begin, our party of four was seated at a booth in the corner, exactly where all of the waitstaff headed into and out of the kitchen and yelled "Corner!" every time - not exactly the ambience we were looking for. Next, our server was extraordinarily condescending and snarky in response to our basic questions about the menu - all we wanted to know was whether the entrees were a la carte or included sides - and his mocking, pedantic response was to act as if we had never ordered from a menu before, pointing to each section of the menu and telling us not only what, but how, to order. Shockingly rude! Eventually, all of us ordered steak, and we elected to share several sides. When the steaks came, the server instructed us to cut into them to be sure they were cooked to our specifications - and 3/4 were NOT, they were practically raw in the center. One member of our group sent hers back to be cooked more, while the others of us decided not to, we just ate around the parts that were undercooked. When the manager came back with the re-cooked steak, it looked like a lump of coal on the exterior, and was still raw and bleeding on the inside. Totally unacceptable for a steak that was supposed to be medium-well to well done! Rather than send it back again, we asked for it to be removed from our check and our fellow diner had to settle for sides as her meal. The manager offered to provide free dessert, but sadly, didn't follow through on that promise, so we paid for dessert. For a well-regarded, expensive steakhouse to so poorly cook our steaks was stunning, to say nothing of the overt rudeness of the server and the disappointing table location.
   

   Sullivan's Steakhouse - TucsonResponded 1 day ago

   Miriam, this is Matthew the Manager that spoke to you and Im so sorry I did not follow up with the server about the desserts. I would love to invite you back in to make it up to you, Please call the restaurant and ask for me and I can go over the details of what I would like to do for you. Matt
   

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2. D

   Dennis

   Portland

   8 reviews

   vip
   3.0

   8 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   Honestly little dissapointed as I live this place. We will just chalk it up to a bad night. Food quality and server were the toughest part of the night.
   

   Sullivan's Steakhouse - TucsonResponded 1 day ago

   Hello Dennis, My name is Matthew Rochin General Manager for Sullivans Steak House. First off I want to thank you for dining with us. I'm very disappointed we were not worthy of 5 stars and would love to hear any feedback that will help make us better. Please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day Thank you Matt
   

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3. J

   Joseph

   Tucson

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 4

   Please save your money and go anywhere else that has decent food! My husband and I both had a different holiday special, and they were horrible. I had bland cod, which I was told may still have bones, the Bok Choy was stringy and soggy, the mushrooms were inedible!! I mean rubbery and burnt at the same time. My husband’s filet was mushy and even the sauce couldn’t fix the terrible meat. The ONLY decent thing on the table was the mashed potatoes. I will say the service was great. Our waiter was very attentive. Although, the place was a ghost town. Now I know why !
   

   Sullivan's Steakhouse - TucsonResponded 1 day ago

   Hello Joesph, My name is Matthew Rochin General Manager for Sullivans Steak House. First off I want to thank you for dining with us. I'm very disappointed we were not worthy of 5 stars and would love to hear any feedback that will help make us better. Please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. I would love to invite you back in to make up for this. Please call the restaurant and ask for me so I can give you the details of what I want to do for you. Hope you have a wonderful day Thank you Matt
   

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4. OT

   OpenTable Diner

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great meat in a classic atmosphere. Waivers prepared and focused on the customer needs
   

   Sullivan's Steakhouse - TucsonResponded 1 day ago

   Hello my name is Matthew Rochin General Manager with Sullivans Steak House. Thank you so much for your 5-star review. We look forward to your next memorable dining experience. We love to hear all feedback good or bad it can only make us better, please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day. Thank you, Matt
   

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5. A

   Alejandra

   Phoenix

   2 reviews

   2.0

   2 reviews

   Dined on December 2, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Let me start by saying that the service was great, the waitress and hostess were lovely. The place is also nice, however the food was severly underwhelming. Its supposed to be a steakhouse so I ordered a steak. It was one of the worst steak I’ve ever had. So salty that I had a stomach ache after, im not even kidding. I came in so hopeful but the food ruined it.
   

   Sullivan's Steakhouse - TucsonResponded 1 day ago

   Hello Alejandra, my name is Matthew Rochin General Manager for Sullivans Steak House. First off I want to thank you for dining with us. I'm very disappointed we were not worthy of 5 stars and would love to hear any feedback that will help make us better. Please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. I would love to invite you back in to make up for this. Please call me at the restaurant 520.299.4275 ask for me and I will go over what I would like to do for you. Hope you have a wonderful day Thank you Matt
   

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6. A

   Amy

   Phoenix

   8 reviews

   vip
   4.0

   8 reviews

   Dined on November 29, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The bar and table service was above and beyond but the hostess left something to be desired. We arrived 15 minutes early for our 7:00 reservation so we waited in the bar area. At 7:15 we checked in the status with the hostess and she said the table was being cleared. 15 minutes later we checked again and she said service wouldn’t be guaranteed because she called us twice and we didn’t respond. Meanwhile she did come into the bar area to call other guests.
   

   Sullivan's Steakhouse - TucsonResponded on November 29, 2024

   Hello, Amy My name is Matthew Rochin General Manager for Sullivans Steak House. I believe I spoke to you the day before? I'm very disappointed we were not worthy of 5 stars, thank you for the feedback. I would love to take care of you on your next visit. Please call me at 520.873.8358or call the restaurant and ask for me and we can get you scheduled to come in and make up for the not-so-great experience you had Thank you Matt
   

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7. K

   Kevin

   San Diego

   37 reviews

   vip
   5.0

   37 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Visiting Tucson for the first time. Sullivan’s was recommended to us & it did not disappoint. Did the Thanksgiving special & it was excellent.
   

   Sullivan's Steakhouse - TucsonResponded on December 2, 2024

   Hello Kevin, my name is Matthew Rochin General Manager with Sullivans Steak House. Thank you so much for your 5-star review. We look forward to your next memorable dining experience. We love to hear all feedback good or bad it can only make us better, please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day. Thank you, Matt
   

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8. P

   Penny

   San Francisco

   4 reviews

   2.0

   4 reviews

   Dined on November 28, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   First, let me say that I have eaten at Sullivan's a few times and was pleased with their food as well as the experience. I am doing this review to comment on their Thanksgiving 2024 offerings only. All three of us were underwhelmed by the food. They served, basically, turkey with all the trimmings, which was fine...it's what I signed up for...but everyone's dinner was lukewarm and just okay. Nothing was bad, but nothing stood out, either. Even the dessert...I chose the cheesecake with a pumpkin spice sauce...was iffy. It was very bland, even for cheesecake, and I decided it just wasn't worth the calories. Again, I have had steak at Sullivan's and remembered it as very good, although to be fair that was a few years ago. Hopefully this was just a one-off, but regardless, I wouldn't recommend eating any pre-fixe type meal at Sullivan's. I know I won't.
   

   Sullivan's Steakhouse - TucsonResponded on November 29, 2024

   Hello Penny , My name is Matthew Rochin General Manager for Sullivans Steak House. First off I want to thank you for dining with us. I'm very disappointed we were not worthy of 5 stars and. Thank you for your feedback that will help make us better. Please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day Thank you Matt
   

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9. J

   John

   Tucson

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Thanksgiving dinner was traditional and pretty good.
   

   Sullivan's Steakhouse - TucsonResponded on November 30, 2024

   Hello John my name is Matthew Rochin General Manager with Sullivans Steak House. Thank you so much for your 5-star review and celebrating the holiday with us. It truly means a lot to me. Please never hesitate to ask me if things are not perfect. We love the feedback and if I am not there you can contact me personally at 520.873.8358 Thank you, Matt
   

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10. n

    niles

    Phoenix

    1 review

    5.0

    1 review

    Dined on November 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food was excellent. White turkey was exceptionally tender and juicy. Service was steller. Priced better then most restaurants for Thanksgiving. Will go again next year.
    

    Sullivan's Steakhouse - TucsonResponded on November 29, 2024

    Hello my name is Matthew Rochin General Manager with Sullivans Steak House. Thank you so much for your 5-star review. We look forward to your next memorable dining experience. We love to hear all feedback good or bad it can only make us better, please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day. Thank you, Matt
    

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