Sullivan's Steakhouse - Wilmington

Review summary

1. R

   Robert

   VIP

   Philadelphia

   22 reviews

   2.0

   22 reviews

   Dined today

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   Our group of 6 had a reservation and was seated promptly, but it went downhill from there. The harried server's timing was off and the wait for drinks, apps, wine and entrees was uneven. The bread for the table, even after it was mentioned, never arrived. The bottle of wine arrived well after the entrees, and then we had to wait longer for the glasses. The steak knives arrived about 5 minutes after the entree. Those of us with butter knives were able to dig in, others had to wait. When the entrees arrived, they were placed at all the wrong spots, and one of the servers brusquely told me "that goes there" and directed me to hand my entree to another at our table. (He was obviously unhappy with the others assisting with the entree placement, and took it out on me!) It was at this point that I pointed out that we needed steak knives, and received only a grunt of acknowledgement. It was pretty clear that the staff was not working in a coordinated way, and we paid the price. Needless to say, we did not stick around for dessert. The next time we schedule a dinner at a nice steakhouse, we will choose Bardea, Morton's, or a more reliable option.
   

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2. R

   Ryan

   Philadelphia

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   The steak and food was just middle of the road not worth the price.
   

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3. V

   Vikrant

   VIP

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent service, excellent choice of food and excellent server.
   

   Sullivan's Steakhouse - WilmingtonResponded 3 days ago

   Vikrant, We are absolutely thrilled to receive your glowing review! Thank you so much for taking the time to share your positive experience with us. Your kind words have truly brightened our day, and we are delighted to know that you enjoyed every aspect of your visit. Once again, thank you for choosing Sullivan's! We look forward to welcoming you back soon for another delightful dining experience. Wishing you a joyful holiday season and a Happy New Year! - Marissa Krawciw, General Manager
   

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4. M

   Maureen

   Philadelphia

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I can't say enough good things about Sullivan's!!! It is everything you expect from fine dining! If you have the money this place will check every box you have, exceed any and all expectations and if you can ask for Nick! He did his job! He went out of his way to provide top notch service and add to the already amazing afternoon. I recommend not only him to lead you through your night but also the sea bass, it was to die for!
   

   Sullivan's Steakhouse - WilmingtonResponded 5 days ago

   Maureen, Thanks for the review! We're thrilled to hear that you had such a wonderful experience at Sullivan's Steakhouse - Wilmington. We take great pride in exceeding our guests' expectations and providing top-notch service. We're glad you loved the sea bass and appreciated the experience. We look forward to serving you again soon. - Marissa Krawciw, General Manager
   

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5. D

   Dianne

   VIP

   Philadelphia

   13 reviews

   5.0

   13 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The menu was extensive and the food we ordered was superb in presentation and taste. We were not rushed through our dinner, our waitress was so friendly, helpful with explaining food options. Our experience was outstanding as would be expected of a high caliber restaurant.
   

   Sullivan's Steakhouse - WilmingtonResponded 6 days ago

   Dianne, We are absolutely thrilled to receive your glowing review! Thank you so much for taking the time to share your positive experience with us. Your kind words have truly brightened our day, and we are delighted to know that you enjoyed every aspect of your visit. Once again, thank you for choosing Sullivan's! We look forward to welcoming you back soon for another delightful dining experience. Wishing you a joyful holiday season and a Happy New Year! - Marissa Krawciw, General Manager
   

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6. M

   Monika

   Philadelphia

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hunter was our server yesterday and was 10/10. Her hospitality and attention to detail was on point as well as her menu knowledge and personability. Working in hospitality, it’s great to see exceptional service. Food was great too and so was the rest of the staff. Very polite and courteous
   

   Sullivan's Steakhouse - WilmingtonResponded 6 days ago

   Monika, Thank you for your wonderful review! We're thrilled to hear that you had a fantastic experience at Sullivan's Steakhouse - Wilmington. It's great to know that our team's efforts to provide exceptional service and delicious food were appreciated. We strive to make our guests feel welcome and well taken care of and your feedback lets us know we're on the right track. We look forward to serving you again soon. - Marissa Krawciw, General Manager
   

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7. KO

   KarenO

   Washington DC

   4 reviews

   5.0

   4 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went there to celebrate Christmas and a birthday with the girls. Everything was perfect and delicious!! Dave, our server was fabulous! Overall it was a lovely evening and the food was fabulous!
   

   Sullivan's Steakhouse - WilmingtonResponded 7 days ago

   Karen, We are absolutely thrilled to receive your glowing review! Thank you so much for taking the time to share your positive experience with us. Your kind words have truly brightened our day, and we are delighted to know that you enjoyed every aspect of your visit. Once again, thank you for choosing Sullivan's for such special occasions! We look forward to welcoming you back soon for another delightful dining experience. Wishing you a joyful holiday season and a Happy New Year! - Marissa Krawciw, General Manager
   

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8. M

   Michael

   VIP

   Baltimore

   147 reviews

   5.0

   147 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My wife and I dined at Sullivan’s after visiting the Christmas Spectacular at Longwood Gardens. Sullivan’s is one of our favorite restaurants to celebrate special occasions, and it was the perfect choice to complete a celebration of the holiday season! We were seated promptly by the hostess after checking in and confirming our reservation. The service at this restaurant is outstanding, with impeccable teamwork and anticipation of our needs. Bree and Simone and their partners epitomize what great service should be at a high end restaurant! After ordering drinks we were given freshly baked bread that was still warm from the oven, along with butter dusted with black salt. The salt had a nice crunch along with the saline flavor. A great start to our meal. While enjoying our drinks (Grey Goose dirty martini with blue cheese stuffed olives and Ginger Ale) we decided on our meals. My wife ordered the twin lobster tails and the Caesar salad, and I ordered the filet mignon duo special (two 5 ounce filets cooked medium, one with a port wine peppercorn sauce, the other with a lump crab bearnaise sauce, and a twice baked potato) and a wedge salad. The salads were both made with fresh and crisp lettuces, and the dressings were delicious! The Caesar salad was a huge portion, so my wife boxed some of it so she could save room for her entree. Entrees were both perfectly cooked and delicious. The only criticism is the lobster tails were a little mushy in consistency, but they were still very tasty. Sullivan’s sent me an email offering a free dessert since we hadn’t visited in a while. We shared a NY style cheesecake with strawberry sauce with some fresh brewed coffee. The perfect end to a fantastic meal! We love the atmosphere, service and food at this Sullivan’s, and we will be sure to return soon!
   

   Sullivan's Steakhouse - WilmingtonResponded 7 days ago

   Michael, Thanks for the review! We're thrilled to hear that you and your wife enjoyed your holiday celebration at Sullivan's Steakhouse - Wilmington. It's wonderful to know that our service and food met your expectations. We're glad you enjoyed the salads and the lobster tails. We're always striving to provide the best dining experience for our guests, and your feedback is invaluable. Looking forward to serving you again soon! - Marissa Krawciw, General Manager
   

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9. A

   Adrian

   VIP

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food, great atmosphere and the service was A+. Our server Mia was amazing, funny, courteous and accommodating. Such a nice young lady
   

   Sullivan's Steakhouse - WilmingtonResponded on December 13, 2024

   Adrian, We are absolutely thrilled to receive your glowing review! Thank you so much for taking the time to share your positive experience with us. Your kind words have truly brightened our day, and we are delighted to know that you enjoyed every aspect of your visit. Once again, thank you for choosing Sullivan's! We look forward to welcoming you back soon for another delightful dining experience. Wishing you a joyful holiday season and a Happy New Year! - Marissa Krawciw, General Manager
   

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10. J

    Jim

    Philadelphia

    1 review

    4.0

    1 review

    Dined on December 12, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 3

    I realize you were probably short staffed and the place was booming because of the holidays even though it was a week night but three hours for dinner was tough on the 3 children that were with us to celebrate their grandmothers birthday.
    

    Sullivan's Steakhouse - WilmingtonResponded 6 days ago

    Jim, Thanks for the review. We're glad to hear that you and your family enjoyed your celebration at Sullivan's Steakhouse - Wilmington. We understand that your visit was a bit of a challenge due to the busy evening. We're sorry for any inconvenience caused. We strive to provide excellent service and it seems we fell short this time. We appreciate your feedback and will use it to improve our service. We hope to serve you again soon. Marissa Krawciw, General Manager
    

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