Sushi O

Review summary

1. J

   Jordan

   Raleigh

   4 reviews

   1.0

   4 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I think their Open Table system was broken on Valentine's Day, 2/14/25. I was never sat even though I had a confirmed reservation. Upon arriving, there were no available tables and at least 5 parties waiting to be seated who also had reservations.
   

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2. K

   Keith

   Raleigh

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   We have always liked Sushi-O. The restaurant has great food and, during normal times, decent service. However, this review is about a time of stress time, specifically Valentine’s Day of 2025. There was a missed opportunity by management to mitigate flow into the restaurant. Our reservation was at 7:15pm but we came early. I’m glad we did because 5 other groups showed up for the same reservation time. Our reservation also wasn’t verified (meaning theoretically, anyone could’ve claimed that time slot). Once we did get seated, we waited 25 minutes to be served (though I’ll note the bus boy brought us water). We had the flag down a waitstaff member to be served. In fact, her had to flag her down several times during the evening to get proper service; she was apologetic given the circumstances. The saving grace of this evening was the food quality. The cooks did an excellent job with our egg drop soup orders, crab wontons (Rangoon), and sushi rolls. All was amazing. Had it not been for the waitress’s demeanor, I would not have tipped and she missed out on a higher tip because of the slowness of service. The big takeaway for management here is: 1. develop a strategy for large nights. There is no reason to have waitstaff servicing random tables. They should’ve had dedicated sections. 2. I actually did witness an order (likely an appetizer) that I timed from being ready to being picked up by staff at roughly 11 minutes. This is not good and I would’ve rejected it had it been brought to my table. 3. Hold the hostess accountable to verify reservation times on the app if you are going to take them. That itself could’ve been disastrous (and likely was). Hopefully these things will be addressed. Thanks 😃
   

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3. T

   Tina

   New York City

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Dined here for Valentines Day and it was our first visit. We had a reservation so we were seated right away. Our drinks and appetizers were delicious. My entree came out before my boyfriend's so I sat and waited a few minutes thinking his would come soon after. After 10 minutes I decided to start and just eat slowly thinking his order would arrive any minute. 15 -20 minutes passed and we were finally checked on and our server said he would go check the kitchen. After another 20 minutes or so passed my boyfriend had to get up from the table to ask our server again to please check once again. We were told that the kitchen was backed up with take out orders and that his sushi wouldn't be out for at least another hour. He suggested the order be changed to something from the kitchen instead of sushi - which was the reason we came to begin with. We asked for the check and I shared my plate of food that had gone cold with my boyfriend. The only thing they did to make it right was take 2 beers off the tab. Needless to say it was a bust and a disappointment. It's a shame because the food we did have was great, but we won't be back to risk having this same experience. Take out orders should not be prioritized over dine-in customers who made reservations for a nice dinner out. It should also be a given that couple eating together would want to eat at the same time. If you go here - I suggest going at lunch on a weekday. Or maybe just order take out.
   

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4. D

   Danielle

   Western NC

   2 reviews

   5.0

   2 reviews

   Dined on January 19, 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 3

   The food was delicious and well priced. Server was friendly and attentive. Definitely worth a visit!
   

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5. E

   Elizabeth

   Raleigh

   5 reviews

   4.0

   5 reviews

   Dined on January 19, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Our experience did NOT begin well. I had reservations yet still waited 20 minutes. It’s a relatively small space and near the door gets very crowded with people waiting, people coming in, and servers going in and out to get to the outside diners We were 5 minutes away from walking away when we were finally seated and ordered drinks and appetizers. The lychee mule was the best drink at the table and I can’t recommend it enough. The pan fried dumplings were delicious!! Honestly I might get 2 orders of them for my main meal…that good. The egg drop soup was horrible and I wouldn’t recommend it to anyone. It had a super weird/fishy flavor. My husband and everyone else at the table loved their sushi, and everyone said they would go back, but maybe not on a weekend.
   

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6. P

   Pamela

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food was great. We were seated moderately quickly. The atmosphere was nice.
   

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7. S

   Stacy

   VIP

   Cincinnati

   6 reviews

   5.0

   6 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place was amazing! Food was delicious and service was great.
   

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8. D

   David

   Raleigh

   5 reviews

   5.0

   5 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent! We love going here. It is our go to Sushi restaurant.
   

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9. M

   Maya

   Raleigh

   3 reviews

   2.0

   3 reviews

   Dined on October 25, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   I hate leaving negative reviews but came here on a date night and ordered several dishes. The tuna tartar was absolute inedible. The slices were far too thick, low grade tuna and such a fishy odor. The calamari was overly breaded and seasonless. The bang bang shrimp wasn't even properly coated in sauce they just gave some on the side. The dumplings were decent but nothing to rave about. We canceled the rest of our order bc it wasn't worth the price or satisfaction
   

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10. J

    John

    VIP

    Raleigh

    96 reviews

    5.0

    96 reviews

    Dined on September 29, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food is very fresh. We are vegan and the tofu was delicious!
    

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