Swan - Pangbourne

Swan - Pangbourne reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. B

   Balwinder

   Berkshire1 review

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Excellent service. Disappointed with starters but the main course was good
   

   Swan - PangbourneResponded today

   Hi Balwinder, Thank you for taking the time to leave us your honest feedback. We always take them on board and that is how we can improve. We are happy to hear you had enjoyed our service and your mains. We hope to see you again soon. Best Wishes Team Swan
   

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2. L

   Lavinia

   New York City1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a good experience at the Swan, with excellent food and service.
   

   Swan - PangbourneResponded 2 days ago

   Hi Lavinia, Thank you very much for taking the time to rate us! Is lovely to hear you had a good experience in our pub! We hope to see you again shortly! Best Wishes Team Swan
   

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3. S

   Steve

   Jacksonville20 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Swan is looking great after its completed renovation, service and food were great. So glad the scotch egg stayed on the menu
   

   Swan - PangbourneResponded 4 days ago

   Dear Steve Thank you so much for kind words, it means a lot to us. We so glad you like our new look as much as we do. Great to know you enjoyed our food and service. We cant wait to see you again soon Best wishes Team Swan
   

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4. j

   joanne

   Hertfordshire3 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Unfortunately when I got to the pub there was no where to park. I tried the station and that was also full and the village hall people were trying to phone to park ahead of me and had been trying to call for a while. So I abandoned my booking and went elsewhere. I accept parking is sparse at the pub but probably won’t try again for this reason Shame because it’s a beautiful spot and I’ve previously had great food and a place to park
   

   Swan - PangbourneResponded 4 days ago

   Dear Joanne Its very disappointing to receive 1 start rating purely based on car park availability. We work very hard on our reputation and always trying to improve on many thigs but sadly car park in not one of them. There is nothing we can do about the size of it, its completely out of our hands. Kind regards Team Swan
   

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5. H

   Helen

   Oxford5 reviews

   5.0

   Dined on April 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Professional service little wait time and very good food
   

   Swan - PangbourneResponded 4 days ago

   Dear Helen Thank you so much for your kind words, it means a lot to us. We so glad you enjoyed our food and service. We cant wait to see you again soon. Best wishes Team Swan
   

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6. R

   Rob

   Berkshire2 reviews

   5.0

   Dined on April 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great to see the pub open again after such a long closure after flooding again. Great pub and one of the best locations anywhere. Nice friendly and helpful staff.
   

   Swan - PangbourneResponded on April 13, 2025

   Dear Rob, Thank you for such kind words. Believe, we are happy to be back! We hope to see you again shortly. Best Wishes Team Swan
   

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7. A

   Anna

   London8 reviews

   5.0

   Dined on April 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service great table by the river. Lovely food
   

   Swan - PangbourneResponded on April 13, 2025

   Dear Anna, Thank you for such lovely comments, glad to hear you had enjoyed your visit. Hope to see you again soon. Best Wishes Team Swan
   

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8. D

   Don

   Kent1 review

   2.0

   Dined on April 2, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   We booked for lunch and were given the table we asked for overlooking the river. Food. Starters were ok (not great). The toast supplied with the Pate was burnt. Main courses (about an hours delay). Fish curry good - Steaks x2 were a disaster. Ordered Medium Rare and Rare - both were on the wrong side of medium. Incorrect type of chips supplied for one of the steaks. Asked to speak to the 'Manager'. Initially she tried to be overbearing with no apology (another of your customers said to us afterwards - 'she was rude'). Eventually she apologised after listing many excuses - busy, she was serving in the bar (?), etc. The steaks were deducted from our bill. We didn't stay for dessert or coffee. Payment card system needs a review. In order to split the bill staff had to return to the main till to split. The main poistive of our visit was the view of the river!
   

   Swan - PangbourneResponded on April 6, 2025

   Dear Don, Thank you for taking the time to leave us your feedback. We're glad you enjoyed your river view table as requested. We're sorry to hear the food and service did not meet your expectations. While mistakes can happen, we aim to resolve them professionally, as we did by rectifying the problem with your steaks, and passing a long your feedback to our team. Our manager did her best to explain the delay and apologise, our intention was never to come across as dismissive or overbearing, though we understand that tone and timing can impact how things are received. While we strive for consistency, we know there's always room to learn and grow. Best Regards Team Swan
   

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9. K

   Keith

   Berkshire1 review

   5.0

   Dined on March 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food great setting have booked to return again
   

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10. A

    Alan

    Kent1 review

    5.0

    Dined on March 25, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Seated in area looking out onto river. Service just right; not hurried and certainly not slow. Good and varied choice of menu and wine list. What more could you ask for?
    

    Swan - PangbourneResponded on March 28, 2025

    Hi Alan, It is lovely to read your comments about our place! Maybe next you come, you will be able to enjoy the sunshine in our terrace. We hope to see you again soon. Best Wishes Team Swan
    

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