Sway Thai - Austin

Review summary

1. N

   Noelle

   VIP

   Sacramento

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food, drinks were great. Great to share. You sit with other people but still feels spacious. Rooftop bar was closed for special event but was very nice inside.
   

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2. T

   Tingting

   Austin

   2 reviews

   3.0

   2 reviews

   Dined on February 8, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Not much people. Blue crab fry rice is too spicy. Soup is too salty
   

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   Sway Thai - AustinResponded 5 days ago

   Hello, Thank you for your review! We will take a look at these dishes and make sure they're being made to the correct specifications. We'd love to get you back in and get these dishes in front of you to show you how it should be executed. Thanks Again, Nick Cvercko - Assistant General Manager
   

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3. J

   Joyce

   Austin

   4 reviews

   5.0

   4 reviews

   Dined on February 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brought my niece for her birthday dinner, and it was her fist time having Thai food. No better place to experience delicious Thai food, and we enjoyed every single dish! The Son In Law is always a WIN at Sway; but everything we had was amazing!
   

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4. N

   Neelan

   Austin

   12 reviews

   5.0

   12 reviews

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was spicy but delish. Was loud. Communal tables worked
   

   Sway Thai - AustinResponded on February 3, 2025

   Hello Neelan, Thanks for the review! Next time you're in, if you have 2 people, I suggest requesting the upstairs bar. It's our absolute best when it comes to ambience. Just give the host stand a call, and if it's available, we'll get you in there. Thanks again!
   

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5. A

   Adam

   Austin

   3 reviews

   2.0

   3 reviews

   Dined on February 2, 2025

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 4

   Not impressed at all with the food here. It's twice the price as other Thai places & not even as good. Had pretty good dumplings but the green curry was overpowered with tomatillo, giving it a sour flavor & had flavorless veggies in it. Was also served deconstructed in a very shallow bowl so when you stirred it, it came over the side. Crab fried rice was underwhelming. Drinks were good but had to ask the server about both rounds because it took so long to get them. Ambiance is really nice but we sat upstairs where there are NO normal dining tables or chairs. We sat on a bench with no back & a low lounge chair with a coffee table like setting. So we had our plates in our laps like we're in front of the TV at home. Not at all what I expected considering the decor & price point. Won't go back.
   

   Sway Thai - AustinResponded on February 6, 2025

   Hello Adam, Thank you for your review, and for the opportunity to pinpoint what is working, and what is not. If I may, I would love to welcome you back and send you a few dishes on us that really show where we shine. Depending on the size of your group, I could recommend a table that you would find more comfortable for your dining experience as well (if it's two people, the bar upstairs is my favorite spot). Please be sure to use my name if taking us up on this, and I'll see to it that you are taken care of. Thank you again, Nick Cvercko - Assistant General Manager
   

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6. C

   Celia

   Austin

   6 reviews

   4.0

   6 reviews

   Dined on February 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Excellwmt service Spring rolls, mango Sid and short run fried rice were different and very good. Attractive decor but would prefer seats with backs rather than the hard benches at a large shared table.
   

   Sway Thai - AustinResponded on February 6, 2025

   Thank you for your review, Celia! We love that you had a great experience here. As far as the table goes, if you come back with 2 people I recommend sitting at the upstairs bar. Best view in town. It fills up pretty quick though, so if you make a reservation, please give us a call to solidify this seating. You and your back will love it. Thanks Again Nick Cvercko - Assistant General Manager
   

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7. K

   Kayla

   Washington DC

   3 reviews

   4.0

   3 reviews

   Dined on February 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   A friend and I spent a Friday evening here, and it was an enjoyable night out. The ambience was great. Relaxed, but polished, and it wasn’t too loud with music or other patrons’ dialogue interrupting our dinner. Every single employee we encountered, from greetings at the door to wait/ancillary staff was exuberant in every interaction throughout the meal, even when they were just filling water glasses or replacing silverware.This was refreshing. We were given recommendations for drinks, apps, and entrees, and all the apps were fantastic, except the calamari. The calamari rings were more like styrofoam, flavorless with horrible texture. The tiny fried octopus were edible, but they were mostly crunchy breading. The Tom kha gai was a highlight, as were the Vegetable Shu Mai. The Pad Thai was edible, but I wouldn’t order that again. It was too sweet for my taste, and the usual layers of flavors were missing in this simple but typically satisfying dish. I ordered the monk water cocktail on recommendation from the server; it was bland but tart, which was unsettling for a watermelon based drink. My friend was recommended a wine that she absolutely loved, and she felt the same as me about the apps. She ordered the panang short rib curry, also upon recommendation by the server, but that dish fell below expectations as well. She was expecting more of a lighter curry, and this dish was more of a heavy stew experience. Overall, I would return to this pleasant establishment (the patio looked like an excellent place to spend an evening), but I might trust my gut more on drink and entree orders, because the server recommendations after he asked us our preferences were way off base.
   

   Sway Thai - AustinResponded on February 3, 2025

   Hello Kayla! Thank you for this review. I'm glad to hear that your service was great, but I'm sorry to hear that not all of your ordered items hit. I appreciate the feedback, as we use any and all such reviews to see what we can focus on to get better daily. We'll be keeping an eye on the calamari for sure, and going over what to suggest and to whom. One suggestion. If you think the patio looks great (it is), if you show up with a party of 2, request the upstairs bar. It's our absolute best spot when it comes to ambience. Thank You again! Nick Cvercko - Assistant General Manager
   

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8. G

   Garett

   VIP

   Washington DC

   11 reviews

   5.0

   11 reviews

   Dined on February 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Unique place and unique food. Fun experience with unusual flavors. Enjoyed everything we ate there.
   

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9. J

   Jack

   Houston

   3 reviews

   4.0

   3 reviews

   Dined on January 31, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Never had a bad meal hear, but I've been enough that the menu needs a refresh. Prices are very high ($15-20 for a drink, $30+ for entree). Calamari and coconut soup were excellent. Beef dishes were outstanding, crab fried rice was boring. Chocolate dessert was not very good.
   

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10. D

    David

    Austin

    3 reviews

    2.0

    3 reviews

    Dined on January 28, 2025

    1. Overall 2
    2. Food 1
    3. Service 2
    4. Ambience 2

    Went there for our son‘s birthday last night. Ordered the pork and shrimp, dumplings, calamari, crab rice, and one other dish. Dumplings were dry and cold. Calamari was the size of Cheerios. Crab rice was excellent. Overall totally overpriced for the food they service. Drinks are expensive. Waiter got busy with several large tables so was hard to get his attention. Overall not worth the price value or quality of food.
    

    Sway Thai - AustinResponded on January 31, 2025

    Hello David, Thank you for the review, we count on all feedback to see what's working, and where we can tighten up. We're very proud of the experience we offer, so I'm sorry to hear it wasn't on point this evening. We'll be taking a look at these dishes to make sure they're consistantly being made to our standard. We'd also like to invite you back in so we can send you this food on us and show you how great it and our service is when executed to our standards Just mention me when making a reservation, and we'll get you set up. Thank you again, Nick Cvercko - Assistant General Manager
    

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