Sway Thai - Austin

Review summary

1. E

   Elena

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great meal, beautiful space. Loved the bok choy and jungle curry.
   

   Is this helpful?

   Report
2. D

   Dave

   VIP

   Austin

   88 reviews

   5.0

   88 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food and service were excellent. Had a party of six which allowed us to try a wide selection of choices. Standouts were the oysters and the whole Red Snapper.
   

   Sway Thai - AustinResponded 5 days ago

   Hello Dave! Thank you for this review! The Oysters and Market Fish are also my favorites, I'm glad you agree. Word to the wise, the best place to sit if you ever come in with just two people is the upstairs bar. The ambience can't be beat; it's the best in town. Just give us a call to make sure you're sitting up there, and we'll lock it in. Thank You again! Nick Cvercko - Assistant General Manager
   

   Is this helpful?

   Report
3. R

   Rachel

   Hawaii

   2 reviews

   3.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   Dinner was lovely, highly recommend the oysters and short rib curry. Be aware that all indoor reservations are community style. The bathroom was a mess when I went and the support person spilled water all over the table. However, the food was top notch and the service was solid.
   

   • 

   Sway Thai - AustinResponded on December 15, 2024

   Hello Rachel, I'm glad your food and service was great last night, thank you for your feedback regarding the rest of your experience. We believe that reviews such as these help us see what needs to be focused on to make the experience here truly great start to finish. Let us know next time you come in, and we can get you one of our tables upstairs that offers a more personal experience. Thank You again Nick Cvercko - Assistant General Manager
   

   Is this helpful?

   Report
4. C

   Cam

   VIP

   Austin

   7 reviews

   4.0

   7 reviews

   Dined on December 14, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Incredibly slow. One dish took an hour to come out. And the food was not as good as I’m used to from Seay
   

   Sway Thai - AustinResponded 7 days ago

   Hello Cam! Thanks for leaving us this review, and I'm sorry your experience wasn't up to the standard you expect from us, and quite frankly what we expect from ourselves. We would love to get you back in and reset that standard. If you make a reservation, please feel free to mention me, and we'll make note and show you once again how great this place is and can be. Thank You! Nick Cvercko - Assistant General Manager
   

   Is this helpful?

   Report
5. M

   Michael

   Austin

   3 reviews

   2.0

   3 reviews

   Dined on December 12, 2024

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   MEH was the meal. $158 for small bites. Madam Mams much better
   

   Sway Thai - AustinResponded 7 days ago

   Hello Michael, Thank you for the review. We rely on feedback such as this to pinpoint areas of needed improvement. I'm sorry you didn't see the value in our menu. We would love it if we could get you back in and get some of our entrees in front of you to show you how we shine in the larger plates as well. Just make sure to mention my name when showing up or making a reservation. Thank You Nick Cvercko - Assistant General Manager
   

   Is this helpful?

   Report
6. A

   Alexandra

   Austin

   3 reviews

   5.0

   3 reviews

   Dined on December 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress, food and vibes were amazing as always!
   

   Is this helpful?

   Report
7. M

   Murali

   VIP

   San Francisco

   96 reviews

   4.0

   96 reviews

   Dined on December 11, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 2

   Didn’t expect community table. The ambience was a little loud to have a business conversation effectively. Some food items were really good & some not so great. Example the crab fried rice was actually sweet & not savory 😅. The Service was very good.
   

   Sway Thai - AustinResponded on December 15, 2024

   Hello Murali, Thank you for your feedback! I'm sorry not all dishes that hit your table were a hit, but appreciate reviews such as these that help us focus on what we can take another look at and fine tune. I'd love to hear about the other dishes that didn't quite meet your expectations if you'd care to share that with us. Lastly, while they are more lounge style, if when next you visit us, you'd like an individual table in our amazing rooftop area, we can do our best to make that happen for you. Thank You again! Nick Cvercko - Assistant General Manager
   

   Is this helpful?

   Report
8. T

   Toonskis

   VIP

   Austin

   16 reviews

   4.0

   16 reviews

   Dined on December 10, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 2

   Excellent everything! The loudness is the only problem. It was not too loud at 5pm. Then, it started filling up, and we had to shout (group of 4) because of the way the seating is set up. Other than that, this place it a foodies dream. AMAZING!
   

   Sway Thai - AustinResponded on December 15, 2024

   Hello! Thank you for the kind review! We of course understand that the communal dining experience that we've created can get noisy for some, but let us know next time you're in and we can get you an individual table either on our patio (weather permitting), or our lovely upstairs area. Both are great options to get away from the communal experience. Thank you again Nick Cvercko - Assistant General Manager
   

   Is this helpful?

   Report
9. V

   Vance

   VIP

   Austin

   3 reviews

   5.0

   3 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   I hosted my traditional holiday dinner before the Nutcracker with friends and family. Drinks were well made, the food was delicious, as always. We were happy to see the crab fried rice back on the menu. Although I had mentioned to our server that we were on a schedule, he frequently disappeared, and food delivery lagged significantly during the evening even though it was not busy. Overall, food and drinks were great as usual. Service was unfortunately a bit lacking.
   

   • 

   Is this helpful?

   Report
10. T

    Tony

    VIP

    Los Angeles

    3 reviews

    5.0

    3 reviews

    Dined on December 7, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Don't write many reviews but had to give a shout out to Sway. Amazing experience. Amazing food. Great service. The short ribs curry was amazing and if you only have one dish, this was a little piece of heaven.
    

    • 

    Is this helpful?

    Report