Sway Thai - Austin

Review summary

1. R

   Rachel

   Hawaii

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   Dinner was lovely, highly recommend the oysters and short rib curry. Be aware that all indoor reservations are community style. The bathroom was a mess when I went and the support person spilled water all over the table. However, the food was top notch and the service was solid.
   

   Sway Thai - AustinResponded 1 day ago

   Hello Rachel, I'm glad your food and service was great last night, thank you for your feedback regarding the rest of your experience. We believe that reviews such as these help us see what needs to be focused on to make the experience here truly great start to finish. Let us know next time you come in, and we can get you one of our tables upstairs that offers a more personal experience. Thank You again Nick Cvercko - Assistant General Manager
   

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2. A

   Alexandra

   Austin

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress, food and vibes were amazing as always!
   

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3. M

   Murali

   San Francisco

   95 reviews

   vip
   4.0

   95 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 2

   Didn’t expect community table. The ambience was a little loud to have a business conversation effectively. Some food items were really good & some not so great. Example the crab fried rice was actually sweet & not savory 😅. The Service was very good.
   

   Sway Thai - AustinResponded 1 day ago

   Hello Murali, Thank you for your feedback! I'm sorry not all dishes that hit your table were a hit, but appreciate reviews such as these that help us focus on what we can take another look at and fine tune. I'd love to hear about the other dishes that didn't quite meet your expectations if you'd care to share that with us. Lastly, while they are more lounge style, if when next you visit us, you'd like an individual table in our amazing rooftop area, we can do our best to make that happen for you. Thank You again! Nick Cvercko - Assistant General Manager
   

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4. T

   Toonskis

   Austin

   16 reviews

   vip
   4.0

   16 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 2

   Excellent everything! The loudness is the only problem. It was not too loud at 5pm. Then, it started filling up, and we had to shout (group of 4) because of the way the seating is set up. Other than that, this place it a foodies dream. AMAZING!
   

   Sway Thai - AustinResponded 1 day ago

   Hello! Thank you for the kind review! We of course understand that the communal dining experience that we've created can get noisy for some, but let us know next time you're in and we can get you an individual table either on our patio (weather permitting), or our lovely upstairs area. Both are great options to get away from the communal experience. Thank you again Nick Cvercko - Assistant General Manager
   

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5. V

   Vance

   Austin

   3 reviews

   vip
   5.0

   3 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   I hosted my traditional holiday dinner before the Nutcracker with friends and family. Drinks were well made, the food was delicious, as always. We were happy to see the crab fried rice back on the menu. Although I had mentioned to our server that we were on a schedule, he frequently disappeared, and food delivery lagged significantly during the evening even though it was not busy. Overall, food and drinks were great as usual. Service was unfortunately a bit lacking.
   

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6. T

   Tony

   Los Angeles

   3 reviews

   vip
   5.0

   3 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Don't write many reviews but had to give a shout out to Sway. Amazing experience. Amazing food. Great service. The short ribs curry was amazing and if you only have one dish, this was a little piece of heaven.
   

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7. G

   GABRIEL

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and drinks were great! There was a family behind us who had little kids who were screaming the whole time. I know it wasn’t the restaurants fault, but I wanted people to read this and think twice before taking little kids to an upscale place. Go to chucky cheese, where a kid can be a kid!
   

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8. D

   Danielle

   Austin

   7 reviews

   5.0

   7 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always love the food here!! We also enjoy the community tables
   

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9. D

   Deshawn

   Pittsburgh

   1 review

   vip
   1.0

   1 review

   Dined on November 27, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Dishes lacked depth of flavor and some were randomly inedibly spicy with red pepper flakes. The waiters were nice but were not regularly checking in. Silverware and chopsticks were not properly provided. Frequency of server checkin was low. And entree dishes were overpowered by spices with little flavor coming through. Overall looked like the reviews are not doing justice. Also it would be nice to have comfortable seating options. Or else you cut out the older population. The servers were overall kind and informative about dishes. But the food taste, lack of comfortable seating, and us having to find chopsticks, plates and cutlery since server was not checking in made the experience suppar
   

   Sway Thai - AustinResponded on November 29, 2024

   Hi Deshawn, I'm sorry you didn't enjoy your experience with us, but thank you for the feedback. We're always striving to be better, and it's this type of review that helps us focus on where we can grow. We would love to get you back in, and send you some food that we think could change your mind on how great our dishes can be here, and how great our service is when executed correctly. Not sure where you were sitting, but we can offer seating with back support in several of our sections if the benches in the main dining room don't suit your needs. Just let us know, and we'd be happy to make this all happen for you. Thank You again, Nick Cvercko, Assistant General Manager
   

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10. S

    Seth

    Baja California

    2 reviews

    3.0

    2 reviews

    Dined on November 24, 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 5

    Just a very average experience and above average prices for Thai food. The jungle curry needs work.
    

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    Sway Thai - AustinResponded on November 27, 2024

    Hi Seth, Thanks for coming in, and your review. We depend on feedback to make sure we're always improving and focusing on what needs adjustment. May I ask what about the Jungle Curry you didn't enjoy? Also, what about the experience wasn't up to par? Again, thank you for letting us know, and we'd love to get you back in to show you how great things are here when our standards are met. Thank You, Nick Cvercko, Assistant General Manager
    

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