SweetSong Kitchen & Bar - Westin Atlanta Gwinnett

Review summary

1. N

   Nicholas

   Atlanta Metro

   3 reviews

   1.0

   3 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 5

   We went here after a concert at gas south. We had a reservation and were seated on time but they had a limited menu and no one told us that before arriving. They said it was “because of the concert”. There were only 3 entrees to pick from. My pregnant wife got the chicken sandwich which came out partially raw. We sent it back, they then burned it and had to redo it. The manager was nice and comped her meal as a result but the experience was just bad. We only got one refill of water at the very end of our meal. My cocktail was bitter despite not having Campari or any bitter spirits in it. My wife’s mocktail was sadly the same price as my cocktail, $16! Our server, Belene was very kind but they had a full house by the time we left and there was only one other server besides her. She did her best. Overall everything was way overpriced for what you got and the food was not remarkable. The limited menu really put a bad taste in our mouth. We appreciate the meal being comped without asking but I don’t believe we’ll be back.
   

   SweetSong Kitchen & Bar - Westin Atlanta GwinnettResponded 6 days ago

   Dear Nicholas, Thank you for visiting us and providing feedback on your meal. We are very grateful for your honest reflection. We greatly appreciate you mentioning our quality service. I am very sorry for this unpleasant experience overall. We are so thankful for your comments and will be addressing this matter with our staff. Again, I apologize that we were unable to meet your expectations this time around, and we would be honored to host you again for a much-improved meal. Sincerely, Ashley Castillo Director of Food & Beverage
   

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2. c

   cheryl

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined on December 12, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We had reservations and were seated at 5 pm. Only a few customers at that time. We didn’t receive our food until after 6 pm. The waiter rarely checked in with us and only showed up when the food had been brought to the table. The chicken salad sandwich was not good. We will not be coming back many other customers also complained of the long wait.
   

   SweetSong Kitchen & Bar - Westin Atlanta GwinnettResponded 6 days ago

   Dear cheryl, Thank you for your feedback. I regret to hear that you had an unpleasant experience with us. We strive to provide a quality meal and proper hospitality, so I apologize for our lapses. We appreciate your comments and will be addressing them with our staff. Again, I'm sorry for the unpleasant visit and we hope you will reconsider a return for a much better experience. Sincerely, Ashley Castillo Director of Food & Beverage
   

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3. R

   Renita

   VIP

   Atlanta Metro

   6 reviews

   2.0

   6 reviews

   Dined on December 4, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Beautiful restaurant. Very slow service. Food good!
   

   SweetSong Kitchen & Bar - Westin Atlanta GwinnettResponded on December 6, 2024

   Dear Renita, Thank you for dining with us. While we're glad you enjoyed our food and atmosphere, we apologize for the slow service you experienced. We value your feedback and regularly review it with our team to make improvements. We hope to have the opportunity to serve you better in the future. Sincerely, Ashley Castillo Director of Food & Beverage
   

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4. R

   Randy

   Atlanta Metro

   2 reviews

   5.0

   2 reviews

   Dined on November 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The restaurant had several groups of large tables so the waiters were busy. We waited for a while and our waiter never showed up but the manager came over and took care of us. We were celebrating our anniversary and made a reservation but we’re not asked about it at check in. The food was great and we had a good time. One thing, the restaurant was very noisy.
   

   SweetSong Kitchen & Bar - Westin Atlanta GwinnettResponded on November 26, 2024

   Dear Randy, Happy anniversary! Thank you so much for visiting us and providing feedback on your meal. I am so happy that you had a nice time with us. It was a pleasure to host you, and we would be honored to serve you again soon! Best, Ashley Castillo Director of Food & Beverage
   

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5. J

   Jeff

   Orlando

   13 reviews

   4.0

   13 reviews

   Dined on October 24, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   It was very busy and noisy the evening we were there. They were out of several items. Our waiter did a good job looking after us. The food was good.
   

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   SweetSong Kitchen & Bar - Westin Atlanta GwinnettResponded on October 27, 2024

   Dear Jeff, Thank you for your visit. It is awesome to know that you enjoyed your time with us overall. We appreciate all your feedback, including recommendations for improvement, as it helps us to serve our customers better. We hope to welcome you back for a 5-star experience. Best, Ashley Castillo Director of Food & Beverage
   

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6. M

   Missy

   Orlando

   1 review

   1.0

   1 review

   Dined on October 24, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   We were seated and placed our ordered (of which 3 of the menu items weren’t available ). We waited an hour and only received water. We had to leave without eating due to the poor service.
   

   SweetSong Kitchen & Bar - Westin Atlanta GwinnettResponded on October 28, 2024

   Dear Missy, I’m so sorry we disappointed you; I assure you that we value having you as our Guest. I would like to learn more about your experience and I'm at your service if you would like to discuss this in more detail. Sincerely, Ashley Castillo Director of Food & Beverage
   

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7. R

   Rick

   Atlanta Metro

   25 reviews

   1.0

   25 reviews

   Dined on September 15, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Terrible service. Meh food. A disaster. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
   

   SweetSong Kitchen & Bar - Westin Atlanta GwinnettResponded on September 28, 2024

   Dear Rick, Thank you for your feedback. I regret to hear that you had an unpleasant experience with us. We strive to provide a quality meal and proper hospitality, so I apologize for our lapses. We appreciate your comments and will be addressing them with our staff. Again, I'm sorry for the unpleasant visit, and we hope you will consider returning for a much better experience. Sincerely, Ashley Castillo Director of Food & Beverage
   

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8. A

   Amy

   Atlanta Metro

   1 review

   3.0

   1 review

   Dined on September 14, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   It was a busy night but for the restaurant only being 50% full they seemed short staffed and the service was slow. It took forever for our server to bring us our glass of wine. Plus, the food was ok. For the price and service I will likely not come back here.
   

   SweetSong Kitchen & Bar - Westin Atlanta GwinnettResponded on September 21, 2024

   Dear Amy, Customer satisfaction is our highest priority, so I regret that we weren't able to deliver a more positive dining experience. I apologize for any lapses in service you experienced. Your feedback is welcomed and we appreciate you taking the time to share your review with us. We hope to serve you again. Sincerely, Ashley Castillo Director of Food & Beverage
   

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9. P

   Paige

   Coastal Georgia

   1 review

   2.0

   1 review

   Dined on September 6, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Scheduled a 5:45 reservation to have plenty of time to eat before our 7:30 show. Ordered drinks right away and didn’t get them for 20 minutes. Our food came out at 7:05 which was almost an hour after we placed our order. We had to scarf everything down in order to make our show on time. Our server was very kind and apologetic, the kitchen was just poorly run especially given the limited menu. Will likely not go back which is unfortunate because the restaurant is in such a great location to the arena.
   

   SweetSong Kitchen & Bar - Westin Atlanta GwinnettResponded on September 10, 2024

   Dear Paige, Thank you for visiting us and providing feedback on your meal. We are very grateful for your honest reflection. I am very sorry for this unpleasant experience. We greatly appreciate your comments and will be addressing this matter with our staff. Again, I apologize that we were unable to meet your expectations this time around. Sincerely, Ashley Castillo Director of Food & Beverage
   

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10. E

    Erin

    Washington DC

    1 review

    3.0

    1 review

    Dined on September 6, 2024

    1. Overall 3
    2. Food 2
    3. Service 2
    4. Ambience 5

    Service was chaotic and quite slow and food lacked flavor. Too bad because the restaurant was beautiful.
    

    SweetSong Kitchen & Bar - Westin Atlanta GwinnettResponded on September 10, 2024

    Dear Erin, Thank you for your review. We appreciate you mentioning our beautiful restaurant despite your overall unpleasant experience. I'm sorry we didn't provide the high-quality service you deserve. This is not typical of our restaurant and staff, and we have addressed the issues you mentioned. We try to make each guest experience great, and we are sorry for falling short of this goal. Sincerely, Ashley Castillo Director of Food & Beverage
    

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