Tapville Social - Naperville

Review summary

1. OT

   OpenTable Diner

   Milwaukee

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   You should not be able to book a reservation and not know that food is not being served past a certain hour. Total waste of our night
   

   Tapville Social - NapervilleResponded 2 days ago

   Apologies our kitchen was not open at the time of your visit. It is customary for kitchens to close one hour prior to the posted closing time, but we appreciate your feedback. Please send us your contact information so a member of our team can reach out.
   

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2. S

   Susan

   VIP

   Atlantic City

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing atmosphere loved the holiday drink flight and food was 10/10!
   

   Tapville Social - NapervilleResponded 2 days ago

   So glad you had a five-star experience, Susan! A new seasonal cocktail flight launches next month, hope to see you back! Cheers!
   

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3. A

   Alyson

   Chicago

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Ordered the bison burger rare. It came out almost well done with no pink. We informed our server, and she was quick to take it back and they did remake it correctly.
   

   Tapville Social - NapervilleResponded 2 days ago

   Thanks for the review, Alyson! We apologize your burger was not cooked to your liking originally, but are glad our team was able to correc that. Hope to see you back soon, cheers!
   

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4. K

   Kathryn

   Chicago

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My friends and I attended the holiday boozy brunch. Such a great atmosphere with lots of opportunities for cute photos. The holiday flights were adorable and delicious!
   

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   Tapville Social - NapervilleResponded 2 days ago

   Thanks for the five-star review, Kathryn! We are thrilled you enjoyed the Holiday Cocktail Flight and were able to get some cute pics! Hope to see you back, cheers!
   

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5. L

   Lisa

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beers with Santa was such a fun event!! There was another party going on and the noise level was louder than usual. It was bit hard to have conversations, but overall was a great time!!
   

   Tapville Social - NapervilleResponded on December 16, 2024

   Thanks for the five-star review, Lisa! We are glad you enjoyed drinking some beer with Santa, cheers!
   

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6. G

   Gail

   San Francisco

   1 review

   1.0

   1 review

   Dined on December 13, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Very disappointing. I brought 5 co-workers for a holiday luncheon. There were only 3 other tables occupied when we arrived. I liked the concept of pouring your own and the ability to order on a iPad at your table. However, the service was awful. We were clearing our own flights and dishes from the table. The three wines I wanted to try were all empty. l informed the server who said she would tell the manager. 15 minutes later they delivered our food and asked if we needed anything else and I replied my wine. She said he's working on it. After waiting 25 minutes I saw someone changing the wine and served myself. No one notified me the bottles were replaced yet alone give me a complimentary glass for the wait. In addition, I ordered the lemon chick and was told that I couldn't get an entree until after 3 p.m. Nowhere on their website or menu does it say that. We only had the choice of their 6 handheld sandwiches. But the absolute worst was when I asked to talk to the manager. As a manager myself, if there is something wrong, I want to address it. I wasn't looking for anything free. When I explained the poor service and waiting for my wine, he stated he was on the phone. I asked for 25 minutes. He responded sometimes it takes that long. I told him that I think it is ridiculous that they automatically put 20% service charge on your tab when most of its alcohol and you are serving yourself. He spun around his iPad and told me I could put the tip at zero. Which I did not because I wasn't trying to get a freebie. I will never go back.
   

   Tapville Social - NapervilleResponded 7 days ago

   Gail, we sincerely apologize for your disappointing experience during your holiday luncheon. This is not the level of service we strive to provide, and we regret that we fell short. Thank you for sharing these details—we take them seriously and will address them with our team. A manager will be reaching out to you directly to discuss this further. We appreciate your feedback and the opportunity to make things right.
   

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7. J

   Jody

   VIP

   Chicago

   20 reviews

   5.0

   20 reviews

   Dined on December 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The restaurant was warm and cozy… the holiday flight was really good and it was on special Monday nights in December. Our server was really nice and so was the host! Great little gem in downtown Naperville!
   

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   Tapville Social - NapervilleResponded on December 11, 2024

   Jody, thank you for the wonderful review! We're thrilled you enjoyed the warm and cozy atmosphere, the Holiday Flight, and our team's hospitality. It means so much to us that you consider us a gem in downtown Naperville—hope to see you again soon! Cheers!
   

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8. K

   Katherine

   Chicago

   8 reviews

   4.0

   8 reviews

   Dined on December 8, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 1

   We sat in the back overflow room, and the noise was so loud we could barely hear our own conversation. When we asked to be moved they could not accommodate us. It was very busy so we understood. 
   

   Tapville Social - NapervilleResponded on December 9, 2024

   Apologies for the noisy environment, Katherine. Thank you for understanding that we couldn’t accommodate a table change. Weekends tend to be busy, so it can get a bit loud. We appreciate your visit and hope to see you again soon!
   

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9. K

   Kevin

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined on November 27, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Good date spot for first dates and getting to know someone.
   

   Tapville Social - NapervilleResponded on December 1, 2024

   Kevin, thank you for the review! Hope to see you back, cheers!
   

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10. M

    Margaret

    VIP

    Chicago

    4 reviews

    5.0

    4 reviews

    Dined on November 19, 2024

    1. Overall 5
    2. Food 3
    3. Service 4
    4. Ambience 4

    We live visiting Tapville. The service is great and the weekly specials are great.
    

    Tapville Social - NapervilleResponded on November 22, 2024

    Thanks for the five-star review, Margaret! Cheers!
    

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