Telefèric Barcelona - Los Gatos

Review summary

1. K

   Kevi

   Seattle

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   We are regular diners at TBLG and have always experienced excellent service. However, yesterday was a major disappointment. We waited for a server to take our orders, but no one came, so we had to flag down several servers before someone finally took our lunch order. Throughout our meal, no one came to refill our water, and we had to request a dessert menu ourselves to place an order. My husband and I were treating our guests to lunch, expecting the usual great service, but unfortunately, yesterday did not meet that standard.
   

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2. M

   Matthew

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Seated outside under warmers. Food and service was great!
   

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3. M

   Marisol

   Central Coast

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was superb and all our servers /hosts were great !! My 4th time here and definitely a wonderful experience.
   

   Telefèric Barcelona - Los GatosResponded 2 days ago

   Hola Marisol, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your experience with us. It's wonderful to know that our food and service met your expectations. We strive to provide a wonderful experience for our guests, and your kind words truly mean a lot to us. Thank you for choosing Telefèric Barcelona, we look forward to welcoming you back soon! Gracias!
   

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4. C

   Charity

   VIP

   San Francisco

   11 reviews

   5.0

   11 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food. The service was great also. We will definitely go back but will try Palo Alto which is closer to us.
   

   Telefèric Barcelona - Los GatosResponded 4 days ago

   Hola Charity, Thank you for taking the time to leave us such wonderful feedback! We're thrilled to hear that you enjoyed our food and found our service to be great. We're also glad that you're considering returning to our restaurant. We truly appreciate your kind words! Thank you for choosing Telefèric Barcelona, we look forward to welcoming you back soon! Gracias!
   

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5. J

   Josephine

   Montreal

   8 reviews

   2.0

   8 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Celebrated a birthday here and was disappointed with the lack of service and acknowledgement of the special occasion.
   

   Telefèric Barcelona - Los GatosResponded today

   Hola Josephine, Thank you for sharing your feedback, and I’m truly sorry to hear that your birthday celebration didn’t meet your expectations. It’s disappointing that we missed the opportunity to make your special day feel more acknowledged. At Telefèric Barcelona, we strive to create memorable experiences for all of our guests, especially on such occasions, and I’ll be sure to share this with our team to ensure we improve in this area moving forward. We hope you might consider giving us another chance in the future to provide a better experience. Gracias!
   

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6. N

   Nitish

   VIP

   Singapore

   1 review

   4.0

   1 review

   Dined on February 16, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Loved the food. Service was slow but reasonable considering the number of guests. Loved the Spanish wine I ordered
   

   Telefèric Barcelona - Los GatosResponded 5 days ago

   ¡Hola Nitish! We're glad to hear you enjoyed our food, and we apologize for our service, we hope we can provide a better experience next time! Thanks for choosing us, you're welcome to come back any time! ¡Muchas gracias!
   

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7. N

   Natasha

   San Diego

   1 review

   4.0

   1 review

   Dined on February 16, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Amazing food, server was a little shy. The 2 top tables are way too close to each other. By the time dinner was over I knew that the girl next to us went to Georgia Tech, what she thought of Drake’s new album, and her thoughts on Elon musk among other things as she wouldn’t shut the hell up & we were so close to her & her date.
   

   Telefèric Barcelona - Los GatosResponded 4 days ago

   Hola Natasha, Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed our food and found our servers to be friendly. We appreciate your feedback regarding the proximity of the top tables and the noise level. We're always looking for ways to improve our guests' experiences, and your comments will certainly help us in that endeavor. Thank you for choosing Telefèric Barcelona, we look forward to welcoming you back again soon! Gracias!
   

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8. K

   Karen

   VIP

   San Francisco

   4 reviews

   3.0

   4 reviews

   Dined on February 16, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 1

   Frustrating experience - a bummer since the plan was a special Valentine's date dinner. Ambience was meh/uncomfortable. We were seated in the middle of a bunch of tables close to the bar area. Plates and glasses were dirty and needed to be replaced. Lighting was light a spotlight on us. Too noisy for an intimate conversation. Staff was disorganized. Server was inattentive and very slow. Saving grace was the food - amazing as always. Didn't like that food was served all at once - seemed careless and cheapened the experience; pacing would have been nice.
   

   Telefèric Barcelona - Los GatosResponded 7 days ago

   Hola Karen, Thank you for sharing your experience. We’re truly sorry that your special Valentine’s dinner didn’t meet expectations. From the seating arrangement to the service and pacing of the meal, it’s disappointing to hear that these aspects took away from what should have been a memorable night. At Telefèric Barcelona, that’s not the experience we aim to provide, and we sincerely regret any frustration this caused. On a positive note, we’re glad you enjoyed the food, but we understand that great dishes should be complemented by attentive service and a comfortable atmosphere. Your feedback will be shared with our team to ensure we improve in these areas. Gracias!
   

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9. M

   Michael

   New York City

   1 review

   4.0

   1 review

   Dined on February 16, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We thoroughly enjoyed our dinner. It was to celebrate Valentine’s Day and we chose the LoveBites five course meal. Each item was delicious, most of which were on the standard menu. The Crab Croquettes were a favorite, and their take on Beef (Prime) Wellington was very good - using shredded short ribs was much easier to cut through and eat than a tenderloin. Rated the ambiance as good, mostly because our table was rocking/not level. Would have been nice if that was taken care of before being seated. But to their credit, when a server noticed the issue she immediately put a wedge under one foot of the table - so overall, we found the service to be very good. Not only was the food delicious, but we appreciated the thought put into the presentation and order in which the courses came out. (e.g., The jamon iberico ham was quite good, but very rich and not served with any toast/starch. However, that was followed by the tomato carpaccio, which was refreshing and the acidity really helped to cut through the fattiness of the ham. Also, the tomatoes were not in-season but still very good - and is probably just me but I loved the capers, flavorful and just the right amount of saltiness.) We also chose the wine pairing, and the selection for each corresponding course was delicious.
   

   Telefèric Barcelona - Los GatosResponded 4 days ago

   Hola Michael, We're delighted you enjoyed the Valentine's Day dinner at our restaurant! It's great to hear our LoveBites five-course meal hit the mark for you. We appreciate your feedback on the table arrangement and will strive for improvement. Thank you for your kind words about our service and food. We're glad the effort to create a memorable dining experience made your Valentine's Day special. Thank you for choosing Telefèric Barcelona, looking forward to serving you again soon! Gracias!
   

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10. F

    Fabian

    San Francisco

    1 review

    5.0

    1 review

    Dined on February 16, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Collin is the best server. He always takes care of us when we go. He remembers us every time. He makes us feel valued. We love Collin
    

    Telefèric Barcelona - Los GatosResponded 4 days ago

    Hola Fabian, Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a great experience with us. It's wonderful to know that our team's efforts to make our guests feel valued and taken care of are appreciated. Collin will be thrilled to receive your appreciation for his attentive service. We'll make sure to pass along your kind words! Thank you for choosing Telefèric Barcelona, we're looking forward to your next visit! Gracias!
    

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