Telefèric Barcelona - Los Gatos

Review summary

1. DD

   DininDan VIP

   San Francisco6 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 5

   Been going since it opened, the amount of food per order is declining. One can tell that corners are being cut.
   

   Telefèric Barcelona - Los GatosResponded 2 days ago

   Hola DininDan, Thank you for being a loyal guest and sharing your feedback. We're truly sorry to hear that you’ve noticed a decline in portion sizes. At Telefèric Barcelona, we always aim to deliver the best experience, and we regret that this was not your recent experience. Please know that we take your comments seriously and will look into this matter. We hope you’ll consider visiting us again soon, and we’d love the opportunity to provide you with the quality experience you’ve come to expect. Gracias!
   

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2. A

   Ann

   San Francisco1 review

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 1

   If you want to seat people outside, you need to have enough heat lamps . We were freezing and our food got cold fast. Not worth the price. Plus, your automatic 20 percent tip on the bill is not appreciated.
   

   Telefèric Barcelona - Los GatosResponded 2 days ago

   Hola Ann, Thank you for sharing your feedback with us. We’re sorry to hear that the outdoor seating experience was uncomfortable due to the lack of heat lamps, and we truly regret that it impacted your enjoyment of the meal. We understand how important it is to be comfortable while dining, and we’ll definitely take your comments into account as we look for ways to improve our outdoor seating arrangements. We sincerely apologize if the service charge wasn’t clearly communicated. As it is noted on our menus and website, we make it a priority to ensure all our guests are aware of it upfront. Please feel free to contact us at info@telefericbarcelona.c... We would love the opportunity to discuss your experience further and work toward making it right for you. Gracias!
   

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3. A

   Amy

   San Francisco3 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first time dining with Teleferic and it was "telerrific"! It is a very lively and noisy place but if you sit outside noise is much less. We sat inside right next to the bar and kitchen. Was thinking it would be an awful table we had a wonderful time! Watching the smooth and ultra friendly service for all of the patrons was so refreshing. None of the waitstaff seemed harried or over worked or stressed. They all worked so well together. Food was beautiful as it was delicious. We will be going back and become regulars!
   

   Telefèric Barcelona - Los GatosResponded 3 days ago

   Hola! Thanks for visiting us, Amy! We're thrilled to hear that your first time dining with us was telerrific! It's wonderful to know that you enjoyed the lively atmosphere and our smooth and friendly service. We're also glad to hear that our food was delicious and that you'll be back. We look forward to welcoming you back as a regular! Muchas gracias!
   

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4. B

   Bernice VIP

   San Francisco17 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   The food was flavorful but $12 for 8 1/2 Brussells sprouts 4 total - it was like less than 1/2 a typical order- We only ordered three items and they forgot to bring one of them. Have eaten at Palo Alto and it was much better- portions and service
   

   Telefèric Barcelona - Los GatosResponded 2 days ago

   Hola Bernice, Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the flavors of the food, but we're truly sorry to hear that the portion sizes and service fell short of your expectations. We understand how frustrating it must have been to receive fewer Bruselas than anticipated, and we deeply regret that one of your items was forgotten. At Telefèric Barcelona, this is certainly not the experience we aim to provide, and we take your comments seriously. We strive to maintain consistency across all of our locations, and your feedback is incredibly valuable in helping us identify areas for improvement. We’d love to hear more and hopefully welcome you back for a better experience. Gracias!
   

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5. OT

   OpenTable Diner

   San Francisco2 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Great experience, however service was slow, it was freezing outside, limited heaters, limited blankets, drinks took 25+ min and or forgotten. PA seems to be more efficient in terms of service and attentiveness.
   

   Telefèric Barcelona - Los GatosResponded 2 days ago

   Hola, Thank you for your feedback! We're glad to hear you had a great experience overall, but we sincerely apologize for the slow service and the challenges with outdoor seating. We understand how important it is to stay comfortable while dining, and we regret that the heaters and blankets were limited. Additionally, waiting that long for drinks is not the experience we aim to provide, and we will be addressing this with our team to improve efficiency. We truly appreciate your support and your comparison with our Palo Alto location - it helps us continue refining our service. We truly value your feedback and hope you'll give us another opportunity to provide you with a better experience. Gracias!
   

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6. OT

   OpenTable Diner

   San Francisco2 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Have been here for many times. This time I felt very disappointed. Food is still very good and that’s the reason why we come here so often. The atmosphere is also super cozy. The service became really disappointing. We were seated for 15 mins and the server has not been to our table. It was the manager eventually came to our table and take the order. We were told the paella will take 30 mins to finish but ours took super long (45mins). Another group had their paella came in way earlier than us while they came in 20 mins after us. Was going to give 10% tips due to the disappointed services and realized they automatically applied 20%. How come you think your service is at 20% level?
   

   Telefèric Barcelona - Los GatosResponded 2 days ago

   Hola, Thank you for being a loyal guest and for sharing your experience with us. We're truly sorry to hear that this visit did not meet your expectations, especially in terms of service. While we're happy you continue to enjoy our food and atmosphere, we completely understand how frustrating it must have been to wait so long for your order and to feel overlooked at the beginning of your meal. Regarding the service charge, as noted on our menu and website, it helps support fair wages for our team. We sincerely apologize if this wasn’t clearly communicated. We appreciate your feedback and would love the chance to welcome you back for a better experience. Please feel free to reach out to us at info@telefericbarcelona.c... to share more details. Gracias!
   

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7. OT

   OpenTable Diner

   San Francisco5 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Always we have excellent food and service at this restaurant, Teleferic. It is a noisy place, so intimate conversations are hard to accomplish here.
   

   Telefèric Barcelona - Los GatosResponded 5 days ago

   Hola! Thank you for your kind words and for choosing Telefèric Barcelona. We're thrilled to hear that you enjoyed our food and service, we strive to provide the best experience. We understand that noise can be an issue and we're constantly working on ways to improve the dining experience for our guests. We appreciate your feedback and look forward to welcoming you back soon. Muchas gracias!
   

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8. JB

   JanetB

   San Francisco19 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   We had a bit of a wait due to the fact they were having a meeting at 6pm which is weird being this was dinner time. Our servers were mixed. The bus people were very good. Food was a disappointment the Lobster Paella rice very dry seemed old not fresh Crab cakes were mostly cream cheese and potatoes were very different. Not sure I can recommend or go back.
   

   Telefèric Barcelona - Los GatosResponded 2 days ago

   Hola Janet, Thank you for sharing your experience with us. We sincerely apologize for the wait and that the food did not meet your expectations. Our paellas are prepared fresh, but we regret if the texture of the rice was not as it should be. Your feedback on the Crab Croquetas and Patatas Bravas is also valuable, and we will make sure to review these details with our culinary team. We truly appreciate your visit and would love the chance to make things right. Please feel free to reach out to us at info@telefericbarcelona.c... - we’d love to hear more and hopefully welcome you back for a better experience. Gracias!
   

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9. J

   Jackie

   San Francisco4 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food. We loved our two choices of paella dish. Loved the Great Sangria cocktails and Tapas.
   

   Telefèric Barcelona - Los GatosResponded 5 days ago

   Hola Jackie! We're thrilled to hear that you enjoyed your dining experience with us! It's fantastic to know that our variety of paella dishes and Sangria cocktails hit the mark for you. We always strive to provide a great value and service, and your feedback helps us to improve. We look forward to welcoming you back soon. Thanks again for your kind words! Muchas gracias!
   

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10. S

    Suzanne

    Orange County20 reviews

    5.0

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great little restaurant in downtown Los Gatos! Great food, service and ambiance. Would definitely recommend!
    

    Telefèric Barcelona - Los GatosResponded 7 days ago

    Hola Suzanne, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience with us. It's fantastic to know that our food, service, and ambiance met your expectations. Your recommendation means a lot to us! Thank you for choosing Telefèric Barcelona, we look forward to welcoming you back again soon! Gracias!
    

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