Telefèric Barcelona - Los Gatos

Review summary

1. OT

   OpenTable Diner

   Los Angeles

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Our server forgot about us and had to wait 30mins before asking someone else to get our check. Manager was nice enough to remove mandatory surcharge but too late as the dining experience already tainted. High price range should match a high level of service which was not provided.
   

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2. C

   Christine

   New York City

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   I was a bit disappointed with the customer service at this location of Teleferic. We have visited the Palo Alto location several times and never had this experience. I made a reservation for 6 PM for a party of six adults. We were not seated right away even though I saw many empty tables. After 15 minutes, I had to ask again how much longer we had to wait. Only then did the hostess say she would seat us. We were then led to a table for 4 in the corner, with a chair added to the end in an awkward place. We were also expected to have 3 adults sit on a bench meant for 2. After we objected to sitting like that, and asked for an actual table for six, we were moved without incident, so I was thankful. But I was confused why we were made to wait so long and given such a bad table in the first place. But our waiter was really great and the food came out in a timely way. Overall, it was a bit of an uneven experience!
   

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3. o

   oby

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a beautiful. I celebrated my birthday with my friends & co workers
   

   Telefèric Barcelona - Los GatosResponded 3 days ago

   Hola Oby, We're thrilled to hear that you chose our restaurant to celebrate your birthday with your friends and co-workers! It's wonderful to know that you and your friends had a wonderful time and that you appreciated our food and service. We always strive to make our guests' special occasions memorable. Thank you for choosing Telefèric Barcelona and we look forward to serving you again soon! Gracias!
   

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4. J

   Jim

   VIP

   San Francisco

   37 reviews

   4.0

   37 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   The food was excellent and the service was good. The biggest downside was the noise level. We specifically asked for a room in the back and were accommodated. The host then also seated a family with a baby next to us. Having an infant out at night past 7pm was not smart by that family but why seat them next to us. The main dining room is extremely loud making it a shouting match between tables. Very bad acoustically designed restaurant!
   

   Telefèric Barcelona - Los GatosResponded 5 days ago

   Hola Jim, We're thrilled to hear that you enjoyed our food and found our service to be good. We do apologize for the noise level and any inconvenience it may have caused. We truly appreciate your feedback as we strive to create a better atmosphere for all our guests. Thank you for choosing Telefèric Barcelona, we hope to serve you again soon. Gracias!
   

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5. S

   Stuart

   San Francisco

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food and service. Too noisy for any conversation
   

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6. H

   Hanna

   VIP

   San Francisco

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great customer service. The servers are knowledgeable about food and drinks offerings.
   

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7. C

   Cathy

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Appreciate the complimentary dessert to celebrate our anniversary.
   

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8. J

   James

   San Francisco

   8 reviews

   3.0

   8 reviews

   Dined on December 14, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   The novelty of tapas has worn a bit thin at this Los Gatos Teleferic. We were a party of 4 with everyone ordering mostly for themselves. The dishes were brought in a hodgepoge as if we were sharing everything. So 1 person got something they ordered and the rest of us sat and watched them eat. The food itself was mediocre - the empanadas were barely filled with the chicken mixture - mostly empty and a bit over done. Potatas bravas was buried in sauces and subsequently soggy when they should be crispy. My mini sushi tacos were delicious and my partner's octopus was perfect but overall the 4 of us spent $170 for lunch - and that's with no alcohol - with a built in $25 tip and it was pretty unsatisfying.
   

   Telefèric Barcelona - Los GatosResponded 7 days ago

   Hola James, Thank you for sharing your feedback. We’re sorry to hear that your visit to Telefèric Barcelona didn’t meet expectations. We understand the frustration of receiving dishes at different times, and we’ll address this with our team to improve the experience. We’ll take your feedback about the Empanadas, Patatas Bravas, and other dishes to our kitchen team to ensure that we deliver a more consistent and satisfying experience for our guests. Regarding the service charge, it’s included as part of our commitment to fair wages for all employees, including those working behind the scenes, as stated on our menu and website. We apologize if this was not communicated clearly. We appreciate your input and hope you’ll consider visiting us again. Gracias!
   

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9. J

   Juan

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined on December 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food & service. Always a treat to dine here.
   

   Telefèric Barcelona - Los GatosResponded on December 13, 2024

   Hola Juan, We're thrilled to hear that you enjoyed your dining experience at Telefèric Barcelona - Los Gatos! It's wonderful to know that our food and service met your expectations. We always strive to provide a memorable experience for our guests. We appreciate you coming here and look forward to serving you again soon. Gracias!
   

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10. J

    Jennifer

    VIP

    San Francisco

    2 reviews

    3.0

    2 reviews

    Dined on December 9, 2024

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 5

    Many of the tapas dishes have an aioli sauce. Even the meatballs had a drizzle of cream on them. All unnecessary if the dish can stand on its own. The chef should trust that the flavors will carry on. I ordered two glasses of wine. The wine was from the more expensive wine list and the pour was half of what was at the table next to me. The wait staff was very good. They don't leave you wanting for anything for long. We all appreciated that. As is the case in most restaurants, when you are asked, "How is your meal?" it is a rhetorical question.
    

    Telefèric Barcelona - Los GatosResponded 7 days ago

    Hola Jennifer, Thank you for sharing your feedback with us. We appreciate your perspective on the aioli sauce and the wine portions. Our chef's team carefully crafts each dish with complementary flavors, but we understand that everyone has different preferences, and we’ll certainly take your comments into account as we continue refining our menu. We’re glad to hear that you were pleased with the service. Our team works hard to ensure guests are well taken care of, and it’s great to know it made a difference for you. Regarding the wine, we’ll review our pouring practices to ensure consistency for all of our guests. Your input helps us ensure we’re delivering a top-tier experience every time and we hope to welcome you back soon for a better and more consistent experience. Gracias!
    

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