Telefèric Barcelona - Palo Alto

Review summary

1. R

   Ron

   VIP

   San Francisco

   45 reviews

   5.0

   45 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and outstanding service! The Tuna Tacos were fresh and tasty and the Gambas al ajillo was scrumptious. The Lobster Paella was delicious!
   

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2. T

   Tina

   San Francisco

   6 reviews

   2.0

   6 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   I’ve dined here several times in the past and usually have great service. Today might’ve been an off day but it took a long time for a waiter to take our order. The patrons next to us probably had the worst experience - they ordered dessert and coffee, but their dessert arrived without any spoons. They asked for spoons but no one came for a long time, and their coffee also never came.
   

   Telefèric Barcelona - Palo AltoResponded today

   Hola Tina, Thank you for sharing your feedback. We’re happy to hear that you’ve enjoyed great service in the past, but we’re truly sorry that this visit didn’t meet expectations. Waiting too long to place an order and missing essential details, like utensils and drinks, can be frustrating, and we regret that this impacted your experience as well as the guests near you. We take your comments seriously and will be reviewing them with our team to ensure better attentiveness and consistency. We always strive to provide a seamless and enjoyable dining experience, and we hope to have the opportunity to welcome you back for a much-improved visit. Gracias!
   

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3. S

   Sarah

   Sacramento

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a reservation inside for Valentine’s Day. We participated in the Love Bites menu special plus the wine pairing and special cocktail. Everything including service was fantastic. The vibe was busy, loud and the music energetic. Can’t wait to go back and eat off the regular menu. I was very happy and impressed!
   

   Telefèric Barcelona - Palo AltoResponded 1 day ago

   Hola Sarah, We're thrilled to hear that you had a great Valentine's Day at our restaurant. It's fantastic to know that you enjoyed our Love Bites menu special, wine pairing, and special cocktail. We're glad that everything from the vibe to the food and service met your expectations. We truly appreciate your kind words! Thank you for choosing Telefèric Barcelona, we can't wait to serve you again! Gracias!
   

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4. m

   may

   VIP

   Tokyo

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Service was super slow, as expected on Valentine’s Day. The only thing I would mostly complain about is our lobster paella had zero salt in it. We had to ask to salt ourselves, otherwise wait another 30 min for another paella.
   

   Telefèric Barcelona - Palo AltoResponded today

   Hola May, Thank you for sharing your experience. We’re glad you joined us for Valentine’s Day, but we’re truly sorry that the experience didn’t meet expectations. While we understand that service can take longer on a busy night, your paella should have been perfectly seasoned, and we regret that you had to request salt to enjoy your meal. At Telefèric Barcelona, that’s not the standard we strive for. Your feedback is valuable, and we’ll be addressing it with our team to ensure better consistency in both food preparation and service. We appreciate you giving us a try and hope you’ll consider returning so we can provide a more seamless and enjoyable dining experience. Gracias!
   

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5. G

   Grace

   Sacramento

   3 reviews

   4.0

   3 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Good food. The food that they have really reminded me of Spain. Reason why I did not give this place a 5 is because the server was hardly around. We have to wave him down several times. He did not really check on us at all. The thing is the restaurant already automatically add 20% service fee. My humble opinion is that this set service fee may inadvertently take away the servers motivation to providethe customers with quality service.
   

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6. N

   Nora

   San Francisco

   30 reviews

   5.0

   30 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Despite it being Valentine's Day and packed for lunch, our server was sweet and patient with our crowd of five. The food was a touch slow coming (I guess to be expected given the overwhelming crowd)...but quality was good and taste terrific. I'd definitely return here.
   

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7. B

   Bin

   San Francisco

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   They offer outdoor seating but no heater. Be aware
   

   Telefèric Barcelona - Palo AltoResponded 1 day ago

   Hola Bin, Thank you for sharing your feedback with us. We’re sorry to hear that your outdoor seating experience didn’t meet your expectations, especially with the lack of heaters. We understand how important it is to feel comfortable while dining, particularly in cooler weather, and we regret that this impacted your visit. Your comments are very helpful, and we’ll definitely take them into consideration as we explore ways to improve our outdoor seating setup and ensure that all our guests can enjoy their time with us, no matter the temperature. We truly appreciate your honest input and hope you’ll consider giving us another chance to provide you with a better overall experience. Gracias!
   

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8. K

   Kyle

   Portland

   13 reviews

   5.0

   13 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food, great service and a total Vibe inside. Was super impressed. My only critique is that the paella was a little greasy. Other than that A+
   

   Telefèric Barcelona - Palo AltoResponded 3 days ago

   Hola Kyle, Thank you for your kind words! We're thrilled to hear that you enjoyed our food and service, and that our unique vibe added to your experience at our restaurant. We appreciate your feedback about the paella and will certainly take it into consideration. Thank you for choosing Telefèric Barcelona, we look forward to welcoming you back soon for another amazing experience! Gracias!
   

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9. L

   Lorena

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first time at the Palo Alto location (we normally go to Walnut Creek) and they did not disappoint. The food as always was delicious, the staff was friendly, and the restaurant was clean. Will definitely visit again.
   

   Telefèric Barcelona - Palo AltoResponded 1 day ago

   ¡Hola Lorena! Thanks for the review, we're thrilled to hear that your first visit to our Palo Alto location was a memorable one. We're glad our food and staff met your expectations, we try our hardest. We appreciate your kind words and look forward to welcoming you back soon! ¡Muchas gracias!
   

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10. H

    Hazel

    VIP

    San Francisco

    11 reviews

    5.0

    11 reviews

    Dined on February 9, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Awesome paellas! I would highly suggest to get a big group together and order each of the paella on their menu and have a paella party!
    

    Telefèric Barcelona - Palo AltoResponded 7 days ago

    Thanks for the review, Hazel! We're thrilled to hear that you enjoyed the paellas and found them awesome. We appreciate your recommendation to have a paella party, we would be glad to host it! We look forward to welcoming you back soon!
    

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