Telefèric Barcelona - Palo Alto

Review summary

1. L

   Lucey

   San Francisco

   25 reviews

   5.0

   25 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed the unusual Gin and Tonics, chose 5 tapas for lunch for the two of us. Ham croquette, Paella Bomb, Chicken Empanadas, Beef skewer. We indulged in the Flan. All in all, a pricey lunch which was good value for the money!
   

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2. K

   Karla

   San Francisco

   30 reviews

   5.0

   30 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always, the food was delicious and the Gin and Tonics fantastic. Great service, wonderful lunch, and the reason we continue to come back again and again.
   

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3. OT

   OpenTable Diner

   Central Coast

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Croquetas were cold in the middle, paella bomb was missing flavor, chicken parmiggiana was so tough and dry it was inedible. Kudos though, to the server who gave my daughter a lot of extra black truffle. He was great.
   

   Telefèric Barcelona - Palo AltoResponded 2 days ago

   Hola, Thank you for sharing your feedback, and I’m really sorry to hear that your experience wasn’t up to the standard we strive for. It’s disappointing to hear that the croquetas were cold in the middle and that the paella bomb and the pollo parmigiana didn’t meet your expectations. We'll be sure to share your comments with our kitchen team to address these issues and make sure the quality is improved. On the positive side, we're glad to hear that your server was able to make your daughter’s experience a little better with the extra black truffle! We’ll be sure to recognize their effort in going the extra mile. We’d love to have another chance to provide you with a better experience. Gracias!
   

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4. R

   Ron

   VIP

   San Francisco

   45 reviews

   5.0

   45 reviews

   Dined on February 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and outstanding service! The Tuna Tacos were fresh and tasty and the Gambas al ajillo was scrumptious. The Lobster Paella was delicious!
   

   Telefèric Barcelona - Palo AltoResponded 7 days ago

   ¡Hola Ron! Thank you so much for your kind words :) We try to do our job the best we can, and hearing you enjoyed our food is making us blush! We hope to have you back soon! ¡Muchas gracias!
   

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5. T

   Tina

   San Francisco

   6 reviews

   2.0

   6 reviews

   Dined on February 15, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   I’ve dined here several times in the past and usually have great service. Today might’ve been an off day but it took a long time for a waiter to take our order. The patrons next to us probably had the worst experience - they ordered dessert and coffee, but their dessert arrived without any spoons. They asked for spoons but no one came for a long time, and their coffee also never came.
   

   Telefèric Barcelona - Palo AltoResponded on February 17, 2025

   Hola Tina, Thank you for sharing your feedback. We’re happy to hear that you’ve enjoyed great service in the past, but we’re truly sorry that this visit didn’t meet expectations. Waiting too long to place an order and missing essential details, like utensils and drinks, can be frustrating, and we regret that this impacted your experience as well as the guests near you. We take your comments seriously and will be reviewing them with our team to ensure better attentiveness and consistency. We always strive to provide a seamless and enjoyable dining experience, and we hope to have the opportunity to welcome you back for a much-improved visit. Gracias!
   

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6. OT

   OpenTable Diner

   San Francisco

   1 review

   3.0

   1 review

   Dined on February 15, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 1

   I am a frequent diner at Telefèric. However, the Valentines Day ambience was bad at best. Tables were crowded super close together, and service was reduced. Additionally the heaters outside were turned off, leading to a less than pleasant experience.
   

   Telefèric Barcelona - Palo AltoResponded 2 days ago

   Hola, Thank you for sharing your feedback, and for being a loyal guest at Telefèric Barcelona. We're truly sorry to hear that your Valentine's Day experience didn’t meet the standard you’ve come to expect from us. We completely understand how the crowded seating and lack of outdoor heaters affected your experience, especially on a special occasion. We appreciate you bringing this to our attention. We'll review the seating arrangements and heater situation to ensure a more comfortable environment in the future. Your feedback will be shared with the team to help us improve and we hope to have the chance to welcome you back soon for a more enjoyable experience. Gracias!
   

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7. S

   Sarah

   Sacramento

   2 reviews

   5.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a reservation inside for Valentine’s Day. We participated in the Love Bites menu special plus the wine pairing and special cocktail. Everything including service was fantastic. The vibe was busy, loud and the music energetic. Can’t wait to go back and eat off the regular menu. I was very happy and impressed!
   

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   Telefèric Barcelona - Palo AltoResponded on February 16, 2025

   Hola Sarah, We're thrilled to hear that you had a great Valentine's Day at our restaurant. It's fantastic to know that you enjoyed our Love Bites menu special, wine pairing, and special cocktail. We're glad that everything from the vibe to the food and service met your expectations. We truly appreciate your kind words! Thank you for choosing Telefèric Barcelona, we can't wait to serve you again! Gracias!
   

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8. m

   may

   VIP

   Tokyo

   2 reviews

   2.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Service was super slow, as expected on Valentine’s Day. The only thing I would mostly complain about is our lobster paella had zero salt in it. We had to ask to salt ourselves, otherwise wait another 30 min for another paella.
   

   Telefèric Barcelona - Palo AltoResponded on February 17, 2025

   Hola May, Thank you for sharing your experience. We’re glad you joined us for Valentine’s Day, but we’re truly sorry that the experience didn’t meet expectations. While we understand that service can take longer on a busy night, your paella should have been perfectly seasoned, and we regret that you had to request salt to enjoy your meal. At Telefèric Barcelona, that’s not the standard we strive for. Your feedback is valuable, and we’ll be addressing it with our team to ensure better consistency in both food preparation and service. We appreciate you giving us a try and hope you’ll consider returning so we can provide a more seamless and enjoyable dining experience. Gracias!
   

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9. G

   Grace

   Sacramento

   3 reviews

   4.0

   3 reviews

   Dined on February 14, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Good food. The food that they have really reminded me of Spain. Reason why I did not give this place a 5 is because the server was hardly around. We have to wave him down several times. He did not really check on us at all. The thing is the restaurant already automatically add 20% service fee. My humble opinion is that this set service fee may inadvertently take away the servers motivation to providethe customers with quality service.
   

   Telefèric Barcelona - Palo AltoResponded on February 18, 2025

   ¡Hola Grace! Thank you for review and your suggestion, we'll definitely look further into that. We try to give the best service possible, so we hope we can welcome you back soon and provide a better experience! ¡Muchas gracias!
   

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10. N

    Nora

    San Francisco

    30 reviews

    5.0

    30 reviews

    Dined on February 14, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Despite it being Valentine's Day and packed for lunch, our server was sweet and patient with our crowd of five. The food was a touch slow coming (I guess to be expected given the overwhelming crowd)...but quality was good and taste terrific. I'd definitely return here.
    

    Telefèric Barcelona - Palo AltoResponded 7 days ago

    ¡Hola Nora! We are thrilled to hear that! Valentine's was a special day for us all, and we are so happy to hear you had a good experience. We did the best we could and it's a relief to see it recognized. We'll welcome you with arms wide open next time! Thank you for choosing us :) ¡Gracias!
    

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