Terra - Eataly Dallas

Review summary

1. D

   Daniel

   Dallas

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service and food was great! I would highly recommend this place. Will be going back.
   

   Is this helpful?

   Report
2. C

   Christina

   Austin

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I went to celebrate for Thanksgiving solo and I was told Terra was a great place for dinner and ambience. I had a wonderful time and the staff was really friendly and their food was delicious.
   

   Is this helpful?

   Report
3. S

   Sarah

   Dallas

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 3

   It was my first time eating at Terra, and it was for Thanksgiving. They had a Thanksgiving menu that was fairly reasonable in price compared to other restaurants open for the holiday. After being seated, the maitre d or manager gave us water. After that, nothing. We had to flag down a server to get drinks and get our food ordered. Once ordered, my first course was lukewarm, the second course was hotter. My mom got her food before my dad and I got our first course, so she was done eating by the time we got our first course. There was a lot of staff present, but I have no clue what they were actually doing. We had a clear view of the prep area and it continually seemed to be a stressful, confusing area. There were at least three to four managers roaming, some bringing drinks to tables that did not order said drinks, others just checking on the status of tables on iPads. Maybe if these staff members had been helping out with service, the night would have ended better. I have not had such poor service and attention at a somewhat pricey restaurant before. Maybe they should have just had a Thanksgiving menu and not offered full access to their regular menu in addition. Terra is in need of improvement or just close on a holiday.
   

   Is this helpful?

   Report
4. R

   Rebeca

   Dallas

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful, loved it will return thank you so much for the experience!.
   

   Is this helpful?

   Report
5. N

   Natália

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The experience was great! The food and service were outstanding! The desserts, oh my gosh, were incredible. Just go there and enjoy. After an amazing dinner or lunch, you can shop downstairs in the amazing Italian store.
   

   • 
   • 

   Is this helpful?

   Report
6. K

   Kristine

   Dallas

   18 reviews

   vip
   5.0

   18 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Elevate your dining experience and enjoy a meal at Terra. The food and the service are excellent!
   

   Is this helpful?

   Report
7. D

   Dede

   New York City

   25 reviews

   4.0

   25 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   The very expensive verdure was charred beyond edible. Too much oil is used in everything. The fish was great.
   

   Is this helpful?

   Report
8. E

   English

   Orlando

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We did the thanksgiving day 3-course meal. Let me tell you. It was FANTASTIC! Every course was great. Service was excellent. We had 3 kids and 3 adults and everyone enjoyed themselves
   

   Is this helpful?

   Report
9. R

   Ricky

   Dallas

   3 reviews

   vip
   2.0

   3 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 5

   Odd experience. We ordered a 3 course meal. It took 1 hour to get the first course and begin the 2nd course. By then we lost our appetite so just put our food aside. Waited some more before waitress finally asked if everything was ok at that point we asked for our 2nd and 3rd course to be boxed up to take home even though 3rd course hadn't even been served. The check was dropped off by server and that was it. No thank you for coming over or asking us why we decided to leave. Manager was standing by our table the whole time. Not a greeting or anything. We left nearly 2 hours after we got there after just having our 1st course.
   

   Is this helpful?

   Report
10. M

    Mandy

    Dallas

    1 review

    2.0

    1 review

    Dined on November 24, 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 3

    We chose Terra for my husbands birthday dinner because we had been before and loved the experience. From the jump, the hostess seemed annoyed at us for our large party (I made a reservation 2 weeks in advance). We weren’t seated until 30 minutes after our original reservation time. It took another 10 minutes before we saw a waiter. After we ordered our drinks & appetizers, it took another 20 minutes before anyone brought us waters, after waiting for another 25 minutes (45 total since originally ordering) we decided we’d have faster service if we sent someone to order us drinks at the bar. At such a pricey dining experience, we never should have had to do that. Our waters were never refilled unless we made a fuss about it. You would think with a party of 10 they would have more than 1 waiter to check on the table, but no. It was like we were forgotten in the back corner by the restrooms. Splitting the tab was an actual nightmare, when we mentioned from the start we would all be separate. The food was good, but we definitely won’t be returning. The service was unacceptable. When you are paying for a $200 meal per couple, you should not have to go to the bar to get drinks or beg people to bring you more water. Very disappointing.
    

    Is this helpful?

    Report