Terralina Crafted Italian

Review summary

1. M

   Marisa

   VIP

   Miami

   7 reviews

   2.0

   7 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The food was so so salads were good pizza not so good ok the service was ok Not a place I would go back to nor recommend
   

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2. J

   Jacquelene

   Detroit

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Overall it was a good experience. The food was very good and the portions were generous. Our server was great. However before we sat down, the woman who showed us to our table was extremely rude. When she took us over to our table I asked (very politely) if we can please have a high chair. She didn’t respond or look at me so I figured she didn’t hear me. I asked a second time and her response was “I heard you” and she just walked away. I was not being rude even in the slightest way. Then my sister, who was meeting us there walked in and told this same woman that her party was already here. Not asking my sister the party’s name she assumed it was me (I wear a hijab and so does my sister) and told her “they are in the back” and again just walked away. I never claim racism because I just don’t like to make assumptions. However in this case I can only make that claim because I can’t understand why we would be treated with such disrespect when my whole demeanor was very polite and not rude at all. It’s unfortunate that our first impression was a bad one. However, our server for the night was great and so was the food. It’s unfortunate we had to start off upset.
   

   Terralina Crafted ItalianResponded 2 days ago

   Jacquelene, thank you for your feedback. We're glad to hear you enjoyed the food and service from your server. We sincerely apologize for the experience you had with our host and appreciate you bringing it to our attention, we utilize feedback such as yours for coaching and development to provide a better experience for everyone. We can assure you that we are following up with the team members working at the host stand last night as well.
   

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3. G

   Gina

   Orlando

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   The dinner was very good. The ghocchi melted in my mouth. The only two things I couldnt believe was that a salad wasent included with pasta. You had to order that seperate and also very stingy on bread. The waiter brought out 2 small pieces of bread. So the meal was good but for the price it should include salad and a basket of bread. I dont know if I would go back for those two reasonsl
   

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4. W

   William

   VIP

   Chicago

   42 reviews

   3.0

   42 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 2

   Food was overly salted and not presented very well.
   

   Terralina Crafted ItalianResponded 3 days ago

   William, we appreciate your feedback. We're sorry to hear that the food didn't meet your expectations regarding seasoning and presentation. Your comments help us improve, and we’ll ensure our team takes note of this for future improvements. Thank you for sharing your thoughts!
   

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5. A

   Alonso

   Atlantic City

   10 reviews

   5.0

   10 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was good food,service,price if we’re in Orlando again definitely will eat in this restaurant
   

   Terralina Crafted ItalianResponded 3 days ago

   Thanks for the fantastic review, Alonso! We’re thrilled to hear you enjoyed the food, service, and pricing. We can’t wait to welcome you back next time you’re in Orlando. Safe travels!
   

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6. R

   RACHAEL

   Naples

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This has been our second time coming for Christmas Eve, Eve. We are a huge family and you have been so kind to seat us altogether. This past year we were seated in the back room and we absolutely LOVED it. Thank you for always being so accessible and we will see you in 2025.
   

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7. B

   Bryan

   VIP

   San Antonio

   8 reviews

   2.0

   8 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   Terralina was good, not great. It wasn’t quite an Olive Garden but not quite an authentic Italian experience either. The flavor of the dishes missed the mark, but we were happy to have a decent meal in a very busy place on short notice.
   

   Terralina Crafted ItalianResponded 3 days ago

   Bryan, we appreciate your feedback and understand your experience didn’t meet expectations. We strive for authenticity and quality, so your insights are valuable. Thank you for giving us a try, and we hope to improve your experience in the future!
   

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8. J

   Jacquanna

   Orlando

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Had a wonderful time with family celebrating a birthday. The experience was good overall! Loved the fries and shrimp.
   

   Terralina Crafted ItalianResponded 6 days ago

   Thanks for your feedback, Jacquanna! We're thrilled to hear you had a wonderful time celebrating a birthday with us. The fries and shrimp are definitely crowd favorites! We appreciate your support and hope to see you and your family again soon for more great experiences.
   

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9. G

   Galo

   Orlando

   2 reviews

   5.0

   2 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and even better food. Home ambience let us got away from the huge crowds and chilling climate outside. Will definitely get back.
   

   Terralina Crafted ItalianResponded 6 days ago

   Thanks for the fantastic review, Galo! We're thrilled you enjoyed our service and food in a cozy atmosphere. We can’t wait to welcome you back for another relaxing experience!
   

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10. A

    Andrew

    VIP

    Dallas

    26 reviews

    4.0

    26 reviews

    Dined on December 21, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 3

    Our server Brianna was top notch - very timely with checking on us despite being super busy
    

    Terralina Crafted ItalianResponded 7 days ago

    Thanks for the feedback, Andrew! We're thrilled to hear that Brianna provided such great service during your visit. We strive for excellence, and it's wonderful to know our team is making a positive impact. Looking forward to welcoming you back soon!
    

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