The Americano - Atlanta

Review summary

1. C

   Christopher

   Atlanta

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   5 star Restuarant, 10 out of 10 I do r e c o m m e n d!
   

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2. A

   Anthony

   Atlanta

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great. Pasta was the best I’ve ever had.
   

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3. S

   Salman

   VIP

   Los Angeles

   17 reviews

   3.0

   17 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Not a fan of the Valentine's Day pre-fixe menu every restaurant in the country seems to do but it's part of the game so you roll with it. At Americano though, despite them doing the pre-fixe, they fumbled it so bad that only half the entree came on time (T-bone) and they had to be reminded of the remainder (crab legs). Also noticed, we were not the only table afflicted by a simple error. When the food did arrive, it was mediocre. Steak was ok, poorly seasoned. Crab legs seemed microwaved and not too elegant. The desserts were great. I'd rate this restaurant lower than 3 starts to be honest, but our server Jada was actually quite friendly, personable, attentive and professional and did a fantastic job in spite of the organizational errors the restaurant implemented. Additionally, it's a beautiful venue and the touch of live music (the singer was amazing) added to the charm of this place. I'd recommend other diners try Americano, but tamper expectations. Thank you Jada for preventing the night from being a total disaster
   

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4. OT

   OpenTable Diner

   Atlanta

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great ambiance, service, and food. Will be back. Just beautiful and amazing server.
   

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   The Americano - AtlantaResponded 1 day ago

   Thank you for your outstanding review! At The Americano Restaurant, we strive to go above and beyond for our diners, and we're delighted that our remarkable team members and delicious food offerings were just what you were looking for. It was a pleasure having you here, and we hope you'll consider returning for another sensational dining experience in the future. Kindest regards, Phillip Huber Director of Outlets
   

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5. J

   Jerthitia

   Atlanta

   2 reviews

   5.0

   2 reviews

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing culinary experience at The Americano. Surprisingly, the star of the show was the polenta side dish. Everything was prepared to perfection.
   

   The Americano - AtlantaResponded 6 days ago

   Dear Jerthitia, Thank you for sharing such wonderful feedback. We're delighted to hear that your experience at The Americano Restaurant was so memorable. Chef Scott Conant and our entire team take great pride in curating an exceptional dining experience, and we are thrilled that the polenta side dish stood out as the highlight of your meal. It is always our goal to provide guests with dishes that not only satisfy but also surprise and delight. We look forward to welcoming you back for another sensational culinary journey at The Americano Restaurant. Kindest regards, Phillip Huber Director of Outlets
   

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6. E

   Emily

   Philadelphia

   1 review

   4.0

   1 review

   Dined on February 8, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Had a great food experience, but I had a reservation and they sent me a text saying our table was ready and we got there 4 min after I got that text and they didn’t have a table. All was fine tho so we could sit at the bar but the bartender Kelly was a little rude and not very friendly and forgot to come back and finish off our wines because she ran out halfway through pouring them. And gave us attitude when we asked her to fill it before we went to our table. Our server was very great and food was superb! Very well priced for how high quality the food was would definitely recommend to go and just not sit at the bar beforehand lol!
   

   The Americano - AtlantaResponded 6 days ago

   Dear Emily, Thank you for taking the time to share your experience. We're pleased you enjoyed our fresh and flavorful food options and your server's great service. We also thank you for sharing your concerns, which we will address with our team to help us improve the experience we provide future diners. We hope you visit us again soon at The Americano Restaurant for another delicious meal. Kindest regards, Phillip Huber Director of Outlets
   

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7. M

   Marc

   Atlanta

   11 reviews

   2.0

   11 reviews

   Dined on February 2, 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   This is a great restaurant. We've been here a few times while at the hotel for conferences. This meal was booked as a prepaid wine tasting and, to meet with Chef Conant. The food was good, but not for the price this time Past times we've enjoyed our meals with no problems at all. This time was riddled with little issues that made little sense to me as the place was not entirely packed. It was overly loud, but that is very subjective. The food came out promptly, however, any drinks that were ordered took extremely too long hampering me from ordering any more than past the wine flight after noticing how long the wait was for my wife's drink. All that could have been chalked up to a bad night, and I would not be typing this review. What left a lasting, taste in my mouth was the nonchalant attitude our server displayed when she charged us for the wine tasting after we mentioned it was prepaid. Now, I have two charges four days later. One charge should be dropping off the card, but I shouldn't have had to review my bill in the first place, and now I am monitoring my account to see if/when the errant change drops off. I expect this from McDs, not a $100/person establishment.
   

   The Americano - AtlantaResponded on February 7, 2025

   Dear Marc, I am terribly sorry to hear about the lack of empathy you experienced during your recent visit to The Americano. It is incredibly frustrating to have a pending credit card charge. Although I am relatively new to my role at this property, I expect much better of the team, especially in caring for our guests when a mistake is made. I'd like to thank you for taking the time to reach out to inform me of this glitch. Such feedback is the only way for us to improve our offerings. I am however so very sorry that it came at the expense of your experience, considering Chef was in town as well. I hope you will accept my invitation to return to dine with my compliments in the near future. Please reach out to me directly; I am at your service: Phil Huber Director of Outlets
   

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8. E

   Eddie

   VIP

   Atlanta

   1 review

   4.0

   1 review

   Dined on February 1, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Bought the experience with the chef of restaurant and he came over to our table once. He went to the other tables and had conversations with the other guests, not sure what happened but was disappointed.
   

   The Americano - AtlantaResponded 4 days ago

   Dear Eddie, We thank you for joining us recently, but we apologize for any disappointment during your time here. Rest assured, we will share your comments with our team to ensure we are meeting our high standards going forward. It was a pleasure having you here, and we hope to welcome you back for a truly exceptional dining experience in the future. Kindest regards, Phillip Huber Director of Outlets
   

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9. R

   Reginald

   Atlanta

   1 review

   5.0

   1 review

   Dined on January 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding! The meal was delicious, and the presentation was awesome!
   

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10. G

    Greg

    Atlanta

    15 reviews

    5.0

    15 reviews

    Dined on January 30, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Good wine list. Several tasteful by the glass options (we don't drink much) Dishes were well presented and our server was attentive and knowledgeable. All around a very nice birthday dinner for my wife.
    

    The Americano - AtlantaResponded on February 3, 2025

    Dear Greg, We're honored that you celebrated your wife's birthday with us at The Americano Restaurant. It's wonderful that you appreciated our thoughtfully curated wine list and attentive service. Your kind words are greatly appreciated, and we look forward to welcoming you back for another excellent dining experience in the future. Kindest regards, Phillip Huber Director of Outlets
    

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