The Americano - Atlanta

Review summary

1. J

   Jackie

   Atlanta Metro

   16 reviews

   2.0

   16 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   Was very excited to try this spot for a birthday/holiday dinner, but it disappointed. It has all the makes of an incredible dining experience but felt short especially in service. There was no host to greet us on arrival, the manager waited for the host to seat us and then she just offered us to wait at the bar - weird considering we specifically asked to be seated as we were carrying presents and coats. The hostess came off as if it was an inconvenience for us to be there. Actual server was rarely around, drinks were too sweet even after providing this feedback, entrees came out at different times for our party and steak was overcooked. Dining room furniture was beat up and chipped. Elevated menu and look that has so much potential but is poorly executed.
   

   The Americano - AtlantaResponded 4 days ago

   Dear Jackie, Thank you for taking the time to leave us your feedback. We apologize for any disappointment in the food and service that you received during your recent visit. Our team is dedicated to improving for the future, so we'll be sure to discuss your comments internally and make changes where necessary. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future. Kindest regards, Daniel Padberg Director of Food and Beverage
   

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2. C

   CAESAR

   Atlanta Metro

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   For the amount of money I spent, Service was extremely slow. Both bar and server. Everyone was extremely nice/pleasant, just also extremely slow. $52 filet came to the table “mushy” twice. Not a good way to celebrate start wife’s birthday off.
   

   The Americano - AtlantaResponded 4 days ago

   Dear Caesar, Thank you for your feedback. We’re truly sorry that your experience did not meet expectations, especially on such an important occasion. While we’re glad our staff made a great impression on you, we deeply regret the slow service and the concerns with your filet. Your experience is not the standard we strive for, and we will address this with our team to ensure improvements are made swiftly. It was a pleasure having you here, and we hope to have another chance to go above and beyond for you in the future. Kindest regards, Daniel Padberg Director of Food and Beverage
   

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3. I

   Ian

   Greater Boston

   2 reviews

   4.0

   2 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   3 out of of 4 meals were superb 1 slightly over cooked steak. Little noisy but was a Saturday night so … the service was spectacular. I would go back.
   

   The Americano - AtlantaResponded 4 days ago

   Dear Ian, Thank you for your thoughtful review with us. We’re glad that your meals exceeded expectations and that you were impressed with our service. However, we sincerely apologize for the steak being slightly overcooked and appreciate your understanding regarding the Saturday evening ambiance. We look forward to the opportunity to welcome you back for an even more exceptional dining experience. Kindest regards, Daniel Padberg Director of Food and Beverage
   

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4. D

   Darrell

   Atlanta Metro

   4 reviews

   5.0

   4 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My wife and I wanted to try this place as she’s a big fan of Chopped. We got there early, sat at the bar and had a drink. Lovely ambience, well weathered bar top and friendly bartenders. Enjoyed it! Next we were seated by the windows looking out on the beautifully lit Peachtree St in the mostly empty, yet gorgeously appointed dining room. It was early -6:30 pm- on a Thursday which maybe explains the empty room. The servers were incredibly helpful, nice and knowledgeable. We both ordered steaks preceded by the shrimp and calamari appetizer and a shared wedge salad. The friendly (and large) doorman told us the calamari appetizer was to die for and he was right! A lovely bottle of Cabernet accompanied the Filet and Strip which were both cooked absolutely perfectly with a beautiful seared crust on the outside and medium rare inside. All the while, the room started to slowly fill up. I had read in reviews that the wait staff was exceptional-it truly was. We shall return with friends and family!
   

   The Americano - AtlantaResponded on December 13, 2024

   Dear Darrell, Thank you so much for the perfect rating! We're so happy that you enjoyed everything about your time with us, from our delicious food offerings to our friendly team members. It was a pleasure having you here, and we hope you'll consider returning for another excellent dining experience in the future. Kindest regards, Daniel Padberg Director of Food and Beverage
   

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5. G

   Grace

   VIP

   Miami

   11 reviews

   2.0

   11 reviews

   Dined on November 28, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   We were excited to do our Thanksgiving Dinner here while visiting Atlanta from Miami. We did our research and read up on the great reviews for The Americano and Conant. We would have been better off to pay same high price at a local restaurant. We were disappointed with the substandard food and the service seemed overwhelmed and understaffed. Place was busy and could have used more staff to cover a busy holiday. We will not be back. Boo Hoo!
   

   The Americano - AtlantaResponded on December 2, 2024

   Dear Grace, Thank you for your feedback. We sincerely regret that your dining experience did not meet your expectations. Holidays are special occasions, and it’s disappointing to hear that the food and service did not live up to the standards we strive to uphold. We truly value guest feedback like yours—it’s essential in helping us grow and improve. We hope you might consider giving us another chance in the future to provide the exceptional dining experience you anticipated. Kindest regards, Daniel Padberg Director of Food and Beverage
   

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6. M

   Megan

   VIP

   Tampa

   5 reviews

   5.0

   5 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Thanksgiving menu was fantastic! All the food was delicious and service was wonderful.
   

   The Americano - AtlantaResponded on December 2, 2024

   Dear Megan, Thank you for spending your Thanksgiving with us, and we appreciate your compliments regarding our delicious cuisine and fantastic service! It was a pleasure having you join us at The Americano Restaurant, and we look forward to welcoming you back soon for another incredible dining experience! Kindest regards, Daniel Padberg Director of Food and Beverage
   

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7. K

   Kendal

   Atlanta Metro

   1 review

   3.0

   1 review

   Dined on November 25, 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   Had birthday in reservation notes but wasn’t acknowledged. Everything else was amazing
   

   The Americano - AtlantaResponded on December 5, 2024

   Dear Kendal, Thank you for joining us to celebrate a birthday. While we're glad you had an enjoyable overall dining experience, we're sorry that the birthday was not acknowledged. We'll be sure to share your feedback with our team to ensure an instance such as this does not occur in the future. It was a pleasure having you here, and we hope you'll consider returning for a truly exceptional dining experience in the future. Kindest regards, Daniel Padberg Director of Food and Beverage
   

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8. H

   Hauser

   VIP

   Atlanta Metro

   16 reviews

   5.0

   16 reviews

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great experience at the Americano! We checked out their winter chalet which has tasty drinks and yummy bites. Our family comes to the Americano often for some delicious meals!
   

   The Americano - AtlantaResponded on November 25, 2024

   Dear Hauser, Thank you for your incredible review! It was our pleasure to serve you, and we look forward to welcoming you back to The Americano Restaurant for what is sure to be another outstanding dining experience in the future. Kindest regards, Daniel Padberg Director of Food and Beverage
   

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9. M

   Mario

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for our anniversary, and the service from the minute we walked in the door was stellar. Food and drinks were great and definitely coming back.
   

   The Americano - AtlantaResponded on November 19, 2024

   Dear Mario, It was such a pleasure having you dine with us at The Americano Restaurant to celebrate your anniversary! We were honored to have been a part of your special day and delighted that our delicious cuisine and exemplary service added to the occasion. Thank you for your perfect rating, and we look forward to your return! Kindest regards, Daniel Padberg Director of Food and Beverage
   

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10. C

    Christopher

    Atlanta Metro

    2 reviews

    5.0

    2 reviews

    Dined on November 16, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    My first time at the Americano and it was amazing. There to celebrate a special friends birthday. All 8 of us loved the food and the restaurant itself. The atmosphere was electric and the decor is sexy and classy. Our sever Jasmine made our experience Top Notch! She was fantastic! Definitely will be coming back! Thank you
    

    The Americano - AtlantaResponded on November 18, 2024

    Dear Christopher, Thank you for sharing such a glowing review of your experience at The Americano Restaurant. It’s truly delightful to hear that your celebration was so memorable and that every aspect, from the vibrant atmosphere to the elegant decor, enhanced your evening. Knowing that Jasmine’s exceptional service added that extra special touch is rewarding and she will be thrilled to hear your kind words. It’s an honor to have been part of your celebration, and our team looks forward to welcoming you back for many more unforgettable moments. Kindest regards, Daniel Padberg Director of Food and Beverage
    

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