The Bank

Review summary

1. M

   Matthew

   Hertfordshire

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 1

   Place looks great and well presented. Good to see a real ale on the menu. Sadly not available when ordered. Sat in side room off main area which was incredibly noisy. Food good but a little pricey for the quality when compared to the competition.
   

   The BankResponded 3 days ago

   Dear Matthew, Thank you for your feedback! We’re glad you liked the look and presentation of the place, and we appreciate your positive comments on the food. We’re sorry to hear the real ale was unavailable when you ordered and for the noise in the side room – we’ll work on improving this to create a more comfortable environment. We also value your input regarding pricing and will take it into consideration as we continue to refine our offerings. We hope to welcome you back soon and provide a more enjoyable experience. kind regards, Anupam
   

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2. N

   Neil

   Hertfordshire

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Bella excellent at waiting but others are clearly still getting up to speed. Building and decor is excellent. Drinks, starters were good value and generous and very well seasoned,superb. Mains were fine.
   

   The BankResponded 3 days ago

   Dear Neil, Thank you for your kind feedback! We're thrilled to hear that Bella provided excellent service and that you enjoyed the building, décor, and the generous, well-seasoned drinks and starters. We appreciate your comments on the mains as well, and we're continuously working to improve all aspects of the experience, including training our team to ensure consistency across the board. Your feedback is invaluable to us, and we look forward to welcoming you back for an even better experience next time! kind regards Anupam
   

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3. D

   David

   Hertfordshire

   2 reviews

   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   A mixed experience at The Bank. Poor first impression as the bar area was being used for families eating and the quite rude manager attempted to push us in to two poor tables - one by the door and the other by noisy children despite most of the restaurant being empty at that early time. This area could be great for pre dinner drinks. Initial service was slow but the menu very good and the food excellent with a good drinks menu. Quite expensive but with a few tweaks could be an excellent up market Asian restaurant in the area
   

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4. B

   Baij

   London

   8 reviews

   vip
   4.0

   8 reviews

   Dined on November 14, 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Prawn and salmon starters were excellent. Less impressed with the fish curry that was made with coley, was ok. The bhindi dopiaza was nice. The ambiance is good and the decor looks great, a welcome addition to Chorleywood. Service was a little slow at times but friendly. Came to about £55 a head with only one drink so a little steep considering we had tea instead of dessert. Would go again but not for the fish curry!
   

   The BankResponded 3 days ago

   Dear Baji, Thank you for sharing your feedback! We’re delighted you enjoyed the prawn and salmon starters, as well as the bhindi dopiaza. We appreciate your thoughts on the fish curry and will certainly take that into consideration for future menu updates. We’re glad you liked the ambiance and décor, and we’re happy to hear you found our team friendly. We apologize if the service was a bit slow at times; we’ll work on improving this. We hope to welcome you back soon and look forward to providing you with an even better experience next time! kind regards Anupam
   

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5. L

   Lynn

   London

   5 reviews

   2.0

   5 reviews

   Dined on November 9, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   We were really looking forward to experiencing The Bank but left disappointed. Firstly, the ambiance in the dining hall was that of a canteen. Stark lighting and very noisy. The poppadoms are ridiculous. Complete with a small handful of neon prawn crackers and what looked like a teaspoon of the dips. We were offered a second basket which we declined but got charged for them anyway. The starters were not hot enough and we returned the broccoli as it was cold and congealed. The mains were slow to arrive- we were told the kitchen was very busy. Plates for the main course were bought out hot and after about twenty minutes, when no food had arrived I asked them to be taken away. I asked for the mains to be served hot and they did come out hotter than the starters but the food went cold very quickly. Four of us ate with two bottles of wine, £320. Not for the faint hearted. I’m afraid there are far better restaurants in the area and it will need to improve. Clearly a lot of investment has gone into The Bank but it will need to attract “ repeaters”. Sadly, that won’t be us for the time being.
   

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6. PT

   PaulaT

   London

   2 reviews

   5.0

   2 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Bank has only been open a month. When we arrived in Chorleywood station we were a bit worried. But on entering the restaurant it definitely has the wow factor., it was beautifully done. We ordered vegetarian platter, Punjabi samosa, adraki lamb chops. Followed by Lamb Rara, Chicken tikka masala, and kadai lamb and some sides. Everything we ate was fantastic, my favourite was the Punjabi samosa and lamb rara. The staff were attentive meaning not only was the food great, the service was excellent too. They had a mixologist as well and we watched some amazing looking cocktails being made from the beautiful well stock bar. Will definitely be returning to The Bank.
   

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7. L

   Lesley

   Buckinghamshire

   3 reviews

   5.0

   3 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, venison tender and succulent, prawn dish fantastic.
   

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8. H

   Heather

   Hertfordshire

   3 reviews

   5.0

   3 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and cocktails as always. Family celebration meal made even more memorable because of the lovely service. Thank you Bella.
   

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9. D

   D

   London

   28 reviews

   3.0

   28 reviews

   Dined on November 1, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Super environment and very attentive service, food is good however doesn’t align with the price.
   

   The BankResponded 3 days ago

   Dear D, Thank you for your feedback! We're delighted to hear that you enjoyed the environment and found our service attentive. We strive to offer a great experience for our guests, and we appreciate your thoughts on the food. We're sorry to hear that you felt the pricing didn’t align with your expectations. We constantly review our menu and pricing to ensure value for money, and your comments will help guide that process. We hope to welcome you back soon for another enjoyable visit! kind regards, Anupam
   

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10. P

    Peter

    Hertfordshire

    1 review

    3.0

    1 review

    Dined on October 29, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 2

    Wines and beers on the menu were not available and the issue was not handled that well. The lighting was too harsh and the appearance in Room 2 is one of a canteen. Poppadoms and chutneys were meagre and we had to ask for more to satisfy 7 people. Food was satisfactory but no better than other Indian restaurants. Overall a disappointing experience and expensive for what we got. We were hoping for so much from our new local up-market restaurant but regrettably it did not deliver.
    

    The BankResponded 3 days ago

    Dear Peter, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with the availability of wines and beers, as well as the handling of the situation. We also regret that the lighting and room ambiance didn’t meet your expectations. Your comments on the poppadom and chutneys will be reviewed, and we will ensure better portioning moving forward. We're sorry the food did not exceed your expectations, and we take your concerns seriously as we continue to improve. We value your input and hope to provide a better experience should you decide to visit again. Kind regards Anupam
    

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