The Black Penny Sloane Square

The Black Penny Sloane Square reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. OT

   OpenTable Diner

   London2 reviews

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   A Disappointing Lunch Experience – Would Not Recommend I had high hopes for this place, but unfortunately, my experience was nothing short of disappointing. Upon arriving for my pre-booked table, I stood around for a good five minutes without so much as a greeting—despite staff being just inches away from me. No acknowledgment, no eye contact, nothing. When I was finally spoken to, it was with an attitude that made me feel like I was inconveniencing them. I explained I had a reservation, only to be met with a dismissive “Do you? What’s your name?”—hardly the professional or welcoming response I expected. The lack of basic customer service from the team was shocking. The only redeeming part of the visit was the barman, who was at least polite and helpful, kindly swapping our drinks when they weren’t what we expected. Unfortunately, the same cannot be said for the food. It was bland and uninspiring, the lamb bun with potato wedges that tasted cheap and straight out of a frozen bag—definitely not the quality I was hoping for. There were no satisfaction checks throughout the meal, and at no point did anyone try to upsell desserts, coffees, or anything else—a clear sign that service isn’t a priority here. When asking for the bill the card machine was brought over without even presenting the bill so we could see what was on it. Overall, the lack of professionalism, poor service, and mediocre food made this a truly disappointing experience. I won’t be returning, and I certainly wouldn’t recommend it to others.
   

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   The Black Penny Sloane SquareResponded 2 days ago

   Hi there, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your disappointing experience with us. It’s clear that we fell short of providing the warm welcome, attentive service, and quality dining experience that we pride ourselves on—and for that, we sincerely apologise. We’re currently addressing this with our front-of-house team to ensure every guest is greeted promptly and made to feel valued from the moment they walk through our doors. We would love to make this up to you, please feel free to contact us directly to discuss further. Kind regards, TBP
   

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2. t

   teena

   London2 reviews

   5.0

   Dined on March 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a lovely all day brunch at the black penny Sloan square. Food was lovely, I had a lovely coconut latte was delicious and creamy. Service from the staff was absolutely fantastic. I think this place is so cute and lovely now the weather is getting better as there are places to sit outside. However we chose to sit indoors . I went on a week day at 12.30 So was a busy time yet it still didn't seem like it was crowded.
   

   The Black Penny Sloane SquareResponded on March 10, 2025

   Dear Teena, Thank you for your lovely feedback! We’re so glad you enjoyed your brunch and coconut latte. It’s great to hear you had a fantastic experience with our team, even during a busy time. We hope to welcome you back again soon—maybe for some al fresco dining next time! TBP
   

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3. OT

   OpenTable Diner

   London6 reviews

   4.0

   Dined on February 23, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was super tasty and great selection of flavours and options. Would definitely go again because of the food, but the service could have been better.
   

   The Black Penny Sloane SquareResponded on February 24, 2025

   Thank you so much for your kind words about the food! We're thrilled to hear you enjoyed the flavors and variety on offer. We always strive to provide excellent service, and we’re sorry to hear that it didn’t meet your expectations this time. Your feedback is valuable, and we’ll use it to continue improving. We look forward to welcoming you again soon, and we hope to make your next experience even better! TBP
   

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4. E

   Emma

   West Sussex1 review

   5.0

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food. Attentive friendly staff. Nothing was too much trouble.
   

   The Black Penny Sloane SquareResponded on February 24, 2025

   Thank you Emma :)
   

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5. S

   Sabrina

   London3 reviews

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   Disappointing Experience – Overpriced and Poor Quality I had high hopes for this restaurant, but unfortunately, it fell far short of expectations. The food was extremely overpriced for what you get. Calling it "average" would be generous—the quality was poor, and it was clear just by looking at the ingredients that they weren’t fresh or well-prepared. Service was minimal—just taking the order, bringing the food, and processing payment. No warmth, no attentiveness, just the basics. To make matters worse, the cleanliness of the restaurant was concerning, especially the toilets, which were in an unacceptable state. Overall, this place is not worth the money. There are plenty of other restaurants that offer better food, service, and cleanliness for the same (or even lower) price. Would not recommend.
   

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6. S

   Sarah

   London3 reviews

   5.0

   Dined on February 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lamb bun was knock out. 10/10 would recommend!!
   

   The Black Penny Sloane SquareResponded on February 3, 2025

   Dear Sarah, Thank you for visiting and your kind words. Agreed, the Lamb bun is a knockout :) Take care, TBP
   

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7. d

   dave

   London3 reviews

   2.0

   Dined on January 12, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Service was slow and semi-incompetent. I asked for toast but got bread, I sent it back and it returned as toast but with no butter, I asked for butter, 10 mins later I asked again for butter, it came, but without a butter knife! The meal (salt beef hash) was reasonable but lukewarm / cold and for £18 I expect better. The black coffee (Americano) was disgusting. The room itself was cold. We ate with our overcoats on! Rubbish really.
   

   The Black Penny Sloane SquareResponded on January 13, 2025

   Dear Dave, Sorry to hear that your visit to our Sloane Sq branch didn't live up to its expectations. We will be sure to look into this. Please feel free to email us directly for further discussion. Kind regards, TBP
   

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8. I

   I

   Hampshire1 review

   5.0

   Dined on January 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Really great breakfast, Great portion cooked with passion. Friendly welcoming staff. Highly recommend
   

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   The Black Penny Sloane SquareResponded on January 13, 2025

   Thank you for taking the time to share your feedback with us. We're delighted to hear you were well looked after. We look forward to welcoming you through our doors in the near future. Take care, TBP
   

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9. n

   navjot

   Kent13 reviews

   5.0

   Dined on December 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was brilliant for a catch up with a friend. Second time I’ve been. Very good indeed.
   

   The Black Penny Sloane SquareResponded on December 3, 2024

   Thank you Navjot, We look forward to welcoming you through our doors for a third time :) Take care, TBP
   

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10. R

    Rhe

    London1 review

    5.0

    Dined on November 16, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Friendly staff, delicious food, and great vibes! Definitely will go again
    

    The Black Penny Sloane SquareResponded on November 18, 2024

    Thank you Rhe :)
    

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