The Brown Swan

Review summary

1. L

   Linda

   Upstate NY

   1 review

   2.0

   1 review

   Dined on December 16, 2024

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 3

   We went for the prime rib special. Both parties that got prime rib, the meat was way under cooked. My brother got the pork dish and that was also not done. He had to send it back. The waiter was exceptional and did everything he could under the circumstances.
   

   The Brown SwanResponded 6 days ago

   Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations. We strive to provide exceptional service and memorable dining experiences for all our guests, and we’re disappointed to hear that we fell short during your visit. Thank you for bringing this to our attention, and we hope to welcome you back soon for a better experience.
   

   Is this helpful?

   Report
2. D

   Donald

   New York City

   1 review

   5.0

   1 review

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Nice mountain resort feel to the restaurant. Service was good and professional. Food was excellent. Pricing a little high, but nice serving sizes to make up for it.
   

   Is this helpful?

   Report
3. T

   Tasha

   Upstate NY

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We dined twice at the Brown Swan during our short stay at Schroon Lake and everything was wonderful! The manager was extremely helpful and professional and made rounds to make sure guests were satisfied with the food and service. The entire staff was friendly, professional and accommodating. This made it a perfect dining experience for us! I would definitely recommend the Brown Swan to anyone looking for a wonderful meal and quality service. We will be coming back!
   

   The Brown SwanResponded on December 16, 2024

   Thank you for dining with us twice during your stay! We’re thrilled you enjoyed the food, service, and hospitality from our team. Your kind words mean so much, and we can’t wait to welcome you back for another wonderful experience.
   

   Is this helpful?

   Report
4. P

   Paul

   New York City

   7 reviews

   2.0

   7 reviews

   Dined on November 3, 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 2

   Service was very good. Chili inedible and Schnitzel nothing special. Fireplace should be in the dining room not the lounge. Not worth the money. Priced for the guests not the locals who support they need off-season.
   

   The Brown SwanResponded on November 8, 2024

   Thank you for dining with us and for your feedback. We're glad the service was to your liking and are sorry the dishes didn’t meet your expectations. We’d like to invite you back for our current locals discount night, available Monday through Thursday on our Brown Swan lunch and dinner menus & Tavern bites menu through the end of 2024—your support means a lot to us, especially in the off-season.
   

   Is this helpful?

   Report
5. K

   Ken

   Greater Boston

   7 reviews

   4.0

   7 reviews

   Dined on October 20, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   A nice place for a fall brunch. They also had a nice event on the lawn
   

   The Brown SwanResponded on October 23, 2024

   Thank you for the kind words! We're glad you enjoyed our fall brunch and the Fall Fest event on the lawn. Hope to see you again soon!
   

   Is this helpful?

   Report
6. J

   Joe

   VIP

   Cincinnati

   9 reviews

   4.0

   9 reviews

   Dined on September 29, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The Brown Swan was very quiet on our arrival for dinner at 600pm. We were seated promptly. The drinks we ordered from the menu were unavailable. But, the manager came out and apologized for the delay and bought us a drink of our choosing for free. My wife loved the trout and I had the Schnitzel. Both were very good and flavorful. Overall, it was an above average experience!!
   

   The Brown SwanResponded on October 2, 2024

   Thank you for your feedback! We're so glad you enjoyed the food and appreciate your understanding about the drinks. We look forward to seeing you again!
   

   Is this helpful?

   Report
7. F

   Fran

   VIP

   Upstate NY

   44 reviews

   5.0

   44 reviews

   Dined on September 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I loved my meal and experience! Fabulous menu, delicious choices, great wine, superb service! The best - I’ll be back!
   

   The Brown SwanResponded on September 6, 2024

   Thank you for the amazing review! We're thrilled to hear you loved your meal, enjoyed the menu, and had a great experience with our wine selection and service. We can't wait to welcome you back for another fabulous dining experience!
   

   Is this helpful?

   Report
8. R

   Rick

   New York City

   26 reviews

   5.0

   26 reviews

   Dined on September 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Bri, was courteous and efficient. She took our order without any errors. The food was delicious. Between the four of us, there were two lobster rolls (the wives loved them). I had the burger, and the other was the Ruben. The french fries were delicious and hot.
   

   The Brown SwanResponded on September 6, 2024

   Thank you for the great review! We're happy to hear that Bri provided courteous and efficient service and that your group enjoyed the delicious food. It sounds like the lobster rolls, burger, and Reuben were all a hit—along with those hot and tasty fries! We look forward to serving you again soon!
   

   Is this helpful?

   Report
9. J

   Janissa

   New York City

   1 review

   5.0

   1 review

   Dined on August 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family and I loved the brown swan club Staff were polite great customer service very accommodating food was great
   

   • 
   • 
   • 

   The Brown SwanResponded on September 6, 2024

   Thank you for your wonderful review! It's great to know our staff provided polite and accommodating service, and that you enjoyed the food. We look forward to welcoming you all back soon
   

   Is this helpful?

   Report
10. F

    Franz

    New York State

    6 reviews

    4.0

    6 reviews

    Dined on August 23, 2024

    1. Overall 4
    2. Food 4
    3. Service 2
    4. Ambience 3

    My family had a wonderful experience walking the grounds and enjoying the wonderful views of Schroon Lake. They have restored the wonder of this former word of Life site. The dining room is an awkward space that seems more of an after thought than a focul point. We atrtwd with Calamari and french onion soup. The Calamari was a huge hit and we have had Calamari all over the workday and this preperation was unique like no other. We also tried the French Onion Soup, also like unother but NOT for the good! Too herby, almost an Algerian twist NOTHING lol ke the fabulous soups we have tasted along all our travels. All the entrees were excellent with lots of flavor with the exception of the Pesto, which didnt seem to have the trafituinal garlic and basil and was very Lemony. The downfall of the night was the service, it did nothing to make us feel at home and taken care of. At most we felt like an after thought, waiting long times for drinks with the waitress stating its going to take a while the bar is busy. Whaat no dedicated restaraunt service? Far oess than high end. The waitress was mostly unseen, never checking back and lacked any knowledge of the menu and its intricacies! I asked what star h the oirk a hnitzel came with and was asked “whats starch” really…. Shame on you for not properly training your staff to perform their assigned tasks. I will return as the flavors and quality of food was well worth the price. I will only hope the service will match the beauty of the Lodge and the quality of the food.
    

    The Brown SwanResponded on September 6, 2024

    Thank you for your detailed feedback. We're happy your family enjoyed the beautiful grounds and views of Schroon Lake, and we're glad the calamari and entrees were a hit. We apologize for the service issues and the French Onion Soup & Pesto not meeting your expectations. Your comments on staff training and the dining space are noted, and we'll work to improve. We appreciate your willingness to return and hope your next experience will match the quality of our food and the beauty of the lodge.
    

    Is this helpful?

    Report