The Brush Grand Café

Review summary

1. s

   sofia

   London

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Overall great experience, we were 7ppl the table was marginally too small because we could barely fit the food - but the food itself was excellent. However we ordered a bottle of wine and the waitress poured too much in each glass so it was only enough for 6ppl and then asked if we wanted a second bottle- not great and v unprofessional. This place has great potential but need to up the staff game. I won’t be coming back with a big group again but maybe for lunch with my husband
   

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2. P

   Princess

   London

   1 review

   4.0

   1 review

   Dined on December 19, 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   Only thing, there’s not enough seasoning. Black pepper and salt.
   

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3. M

   Marzia

   VIP

   London

   7 reviews

   5.0

   7 reviews

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had an amazing experience at this restaurant! The food, drinks, and overall vibes were fantastic. The staff were incredibly polite and accommodating with my food intolerances, which made the meal even more enjoyable. After dinner, we visited the bar upstairs, where there was live music and excellent drinks—such a great atmosphere. Highly recommend!
   

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4. Z

   Zoe

   Vancouver

   1 review

   1.0

   1 review

   Dined on December 8, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   I booked the Winter Terrace for the cheese fondue. The service was pretty slow and took a while to get drinks and even longer for the Fondue. We were a group of 7 and the fondue has to be ordered for 2 people. They would not accommodate for fondue for 1 person. The server who was lighting the fondue did not know how to handle the flame torch and was waving it very close to my head with the flame torch still lit. When the fondue came it was not a lot of food for the price and came with random vegetables like beetroot, radish and celery. The terrace also does not look like the pictures. Overall really disappointing experience.
   

   The Brush Grand CaféResponded on December 19, 2024

   Hi Zoe Thank you for your feedback. We're truly sorry to hear that your recent experience with our food was disappointing. We sincerely apologize for not meeting your expectations and take your comments very seriously. We hope you'll give us another chance to make things right. Best regards,
   

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5. L

   Lisa

   London

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Spent a whole day here… starting with family film club in the very comfy basement cinema followed by a chilled afternoon while the kids were kept entertained by the brilliant leaders at “The Kids Table”. Highly recommend lounging in the wraparound hotel lobby sipping on cocktails and watching the world go by…
   

   The Brush Grand CaféResponded on December 19, 2024

   Dear Guest! Thank you for the fantastic review! 🥳 We're so happy you had a great time with us and enjoyed our menu. Knowing we hit the mark for you makes all our hard work worth it. Hope to see you again soon for more good times and great food!"
   

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6. L

   LIz

   London

   6 reviews

   4.0

   6 reviews

   Dined on December 2, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   Nice place but tricky to find - actually part of a hotel. Nice food - we had the lunch combo. Delicious French onion soup and avocado toast with a poached egg and a Virgin Mary. Very quiet which was fine.
   

   The Brush Grand CaféResponded on December 19, 2024

   Dear Guest! Thank you for the fantastic review! 🥳 We're so happy you had a great time with us and enjoyed our menu. Knowing we hit the mark for you makes all our hard work worth it. Hope to see you again soon for more good times and great food!"
   

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7. O

   Olga

   London

   4 reviews

   5.0

   4 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic food and service would definitely recommend!!!!
   

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   The Brush Grand CaféResponded on December 19, 2024

   Dear guest, thank you for your lovely review! We’re thrilled you had a good experience and that the ambiance and food were made your visit memorable. Looking forward to welcoming you back soon! 😊
   

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8. S

   Sarah

   VIP

   London

   3 reviews

   3.0

   3 reviews

   Dined on November 15, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Nice atmosphere. Service quite bizarre. Initially overly attentive and then non existent and the waitress didn’t really seem to have a clue what was going on! Food was only ok but the bread was amazing. Attractive building and a nice restaurant layout.
   

   The Brush Grand CaféResponded on November 16, 2024

   Hi Sarah Thank you for your feedback. We're truly sorry to hear that your recent experience with our food was disappointing. We sincerely apologize for not meeting your expectations and take your comments very seriously. We hope you'll give us another chance to make things right. Best regards, Javier Catano General Manager
   

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9. F

   Francesco

   New York City

   1 review

   2.0

   1 review

   Dined on November 8, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   bella atmosfera cibo discreto servizio pessimo più di un ora per avere un hamburger
   

   The Brush Grand CaféResponded on November 9, 2024

   Hi Francesco Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent visit did not meet your expectations, especially regarding the food. At The Brush Grand Café, we strive to provide a high-quality dining experience, and it’s clear we fell short during your visit. We appreciate your honesty and would like to learn more about what went wrong so we can address the issue and improve. Please feel free to reach out to me directly so we can make it right. We value your patronage and hope to have the opportunity to serve you better in the future. Sincerely,
   

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10. D

    Daniel

    London

    1 review

    5.0

    1 review

    Dined on November 7, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    My experience was amazing from start to finish! Samuel greeted us warmly upon arrival, setting a fantastic tone for the visit. Joana showed us around downstairs, and her knowledge and friendliness made us feel right at home. The hotel itself is lovely, with every detail carefully considered. A special shoutout to Javier, the amazing manager, whose professionalism and attention to detail truly stood out. Can’t wait to return!
    

    The Brush Grand CaféResponded on November 16, 2024

    Hi Daniel Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your visit and had a great experience at The Brush Grand Café. Our team works hard to provide the best service and delicious food, and it's incredibly rewarding to know that our efforts made your time with us special. Your kind words and positive feedback mean a lot to us and motivate us to keep striving for excellence. We truly appreciate your support and hope to welcome you back soon for another fantastic experience. Warm regards, Javier Catano General Manager
    

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