The Canadian Brewhouse - Okotoks

Review summary

1. K

   Kimberly

   Vancouver

   1 review

   4.0

   1 review

   Dined on November 20, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Our experience was very good. We were both birthday girls enjoying a much needed get together . For birthday folks you get a free nachos 😋 if you sign up for the Candian Brewhouse app. The recommendations by the server were helpful and informative, and in the end very tastey. Food was very good, customer service rep was excellent, it was a little noise to start but it seemed to get tined down and it was clean.
   

   Is this helpful?

   Report
2. T

   Tracy

   Orange County

   2 reviews

   2.0

   2 reviews

   Dined on September 28, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   There were 6 of us at Canadian Brewhouse. It was not busy. Our server was extremely slow. We waited a good ten minutes to order drinks. We had to track her down to order our meals. We didn't get our meals for a solid hour after we orders. She blamed the kitchen. We frequent the establishment frequently and this was the slowest service we have experiences.
   

   Is this helpful?

   Report
3. A

   Andy

   VIP

   Calgary

   3 reviews

   4.0

   3 reviews

   Dined on September 24, 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   We went to this location often before and our experience was always a good one. This time we went there on a Tuesday at 1:30 pm. There were only two people working out front ( a server and a bartender) and the three of us were the only guests. As a result, the level of excitement in the place was very low and it showed when it came to the service as it was very slow and we felt like we were more of an inconvenience rather than a valued guest. I am sure this was an isolated incident.
   

   Is this helpful?

   Report
4. N

   Nicc

   VIP

   Calgary

   4 reviews

   3.0

   4 reviews

   Dined on July 25, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Went for wing night. The last few times we have gone, there have been errors to our order. This time there were also errors to our bills. The server was not very attentive and did not check in.
   

   Is this helpful?

   Report
5. OT

   OpenTable Diner

   VIP

   Calgary

   3 reviews

   4.0

   3 reviews

   Dined on July 24, 2024

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 3

   We went for beer and appy which was the nacho supreme and was very over deep fried !
   

   Is this helpful?

   Report
6. OT

   OpenTable Diner

   Calgary

   2 reviews

   3.0

   2 reviews

   Dined on July 16, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Dry ribs were too salty, ordered a drink with dry ice, they didn’t have dry ice…. Yet still charged 13.99. Didn’t have beef dip. On a MONDAY….. was there for my daughter’s birthday. 3rd year we’ve spent at the brew house. Ordered her birthday shot, and it came as a drink….. I’ve been eating here for more than 5 years, and this had to be the worst. But our waitress was the BOMB!
   

   Is this helpful?

   Report
7. K

   Kriis23

   Calgary

   2 reviews

   2.0

   2 reviews

   Dined on June 25, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 4

   It is time to renovate. Ripped benches and chairs need replacing. Service limited due to the hockey game.more servers was needed.
   

   Is this helpful?

   Report
8. TS

   TylerS

   VIP

   Edmonton

   2 reviews

   2.0

   2 reviews

   Dined on June 22, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 5

   In with a large party but service times were so bad. Drinks were taking 20’minutes between rounds. There was 12 of us at the table and we all ordered food at the same time. The time between the first persons food arriving at the table and the last four people’s food being delivered was 17 minutes. Most people were finished eating before the last of us got our food. I had a steak sandwich ordered rare and it was well done (not even close to medium or medium well) and my sons boneless wings came out as bone-in regular wings so they had to be sent back after waiting for a server to come back ten minutes later. I didn’t even get a quality check so I had to suck it up and eat the well done steak.
   

   Is this helpful?

   Report
9. OT

   OpenTable Diner

   Calgary

   1 review

   1.0

   1 review

   Dined on June 16, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Unfortunately we were never able to use our reservation. My son was playing in a very popular soccer tournament and knowing how busy the town would be we made reservations in advance to be able to have a nice lunch between games on Father’s Day. When we arrived it was busy, chaotic and messy with next to no quality customer service. We did go to our seats quite quickly but were left sitting for over 10 minutes before I called over a server. We were told that the kitchen wait was over an hour and a half because soccer teams kept coming in. This was quite disappointing since we had made a reservation which they were unable to handle in a reasonable time frame because they had seated large groups they couldn’t handle. It was clearly poor management/staffing/customer service on a predictably busy weekend.
   

   Is this helpful?

   Report
10. J

    Janist

    VIP

    Calgary

    58 reviews

    1.0

    58 reviews

    Dined on June 16, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Worse Brewhouse in Alberta! Never enough staff and this day was no exception. After waiting forever to be noticed we ordered drinks, pop, water and coffee, only half of us got drinks and we never saw waitress again. After being ignored for 15 minutes we left, won’t be back
    

    Is this helpful?

    Report