The Carnegie Club Cocktail and Cigar Lounge

Review summary

1. J

   John

   New York City

   5 reviews

   vip
   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Ashley always terrific to work with and accommodate our needs. Thank you! John
   

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2. S

   Simon

   New York City

   1 review

   5.0

   1 review

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great cigar lounge! I will definitely go again. Reasonable prices, nice variety of cigars and very nice band. I found the service excellent. My server was very attentive. Well done.
   

   The Carnegie Club Cocktail and Cigar LoungeResponded on November 8, 2024

   Thank you so much for sharing your experience! We're thrilled to hear that you enjoyed the ambiance, our cigar selection, and the live music. It’s wonderful to know that our team made your visit memorable. We look forward to welcoming you back soon for another great night at The Carnegie Club. Cheers!
   

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3. M

   Megan

   Chicago

   3 reviews

   3.0

   3 reviews

   Dined on October 29, 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Service sucked. Ignored for 30 minutes. Otherwise lovely.
   

   The Carnegie Club Cocktail and Cigar LoungeResponded on October 31, 2024

   Thank you for sharing your experience with us. We're pleased to hear you enjoyed the atmosphere, but we’re truly sorry to learn about the delay in service. This isn’t the standard we aim for, and we’ll be addressing it with our team to ensure our guests feel attended to promptly. We hope you’ll consider visiting us again, as we’d love the chance to provide you with the seamless and enjoyable experience you deserve.
   

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4. L

   Laura

   Dublin

   1 review

   5.0

   1 review

   Dined on October 26, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Best experience ever anyone who comes to New York City needs to go to the Carnegie club The popcorn and the olives are absolutely beautiful. The service is amazing servers are so welcoming and accommodating and so friendly., Sinatra Saturdays here is some experience the musicians are safe unbelievable and Steve’s voice is out of this world when you close your eyes in the room you feel like you are listening to Frank Sinatra singing, I would highly recommend the Carnegie club to everyone once in a lifetime experience it’s five star for me⭐️
   

   The Carnegie Club Cocktail and Cigar LoungeResponded on October 31, 2024

   Thank you for this incredible review! We’re thrilled to hear you enjoyed your experience at The Carnegie Club. Steven and The Stan Rubin Orchestra pour their hearts into every performance, so it’s wonderful to know the music transported you. Thank you for recommending us so highly. We can’t wait to welcome you back for more unforgettable nights!
   

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5. M

   Miguel Enrique

   Denver

   22 reviews

   5.0

   22 reviews

   Dined on October 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   "If you can make it here, you can make it anywhere." This is the feeling I got when I walked into the Carnegie Club. We were already in great spirits after an spectacular performance at the Lincoln Center, and finishing our night with the Sinatra Nights will be a memory that my brother, our spouses, and I will cherish for times to come. The cocktails were excellent, and the elegant atmosphere is what you must experience in NYC. The music was just unbeatable for a venue with such a beautiful ambiance. We will see each other again soon at Carnegie Club. Thank you!
   

   The Carnegie Club Cocktail and Cigar LoungeResponded on October 23, 2024

   Thank you for sharing such a heartfelt review! We're thrilled that The Carnegie Club could be a memorable part of your evening after a night at the Lincoln Center. It’s wonderful to hear that you enjoyed Sinatra Night, the cocktails, and the elegant atmosphere—it truly captures the essence of NYC! We can’t wait to welcome you and your family back for another unforgettable night. We'll see you soon!
   

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6. A

   Andrea

   Los Angeles

   10 reviews

   5.0

   10 reviews

   Dined on October 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place if you love live music, drinks and cigars!
   

   The Carnegie Club Cocktail and Cigar LoungeResponded on October 23, 2024

   Thank you for your review! We're happy to hear you enjoyed your time with us. We look forward to welcoming you back again soon!
   

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7. C

   Clay

   New Orleans

   2 reviews

   3.0

   2 reviews

   Dined on October 5, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Great service, but layout makes it difficult to see performance.
   

   The Carnegie Club Cocktail and Cigar LoungeResponded on October 16, 2024

   Thank you for your review! We're glad to hear you received great service at The Carnegie Club. We appreciate your feedback regarding the layout. We’re always looking for ways to improve the experience for our guests, and your input is invaluable. We hope to welcome you back soon.
   

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8. S

   Suzanne

   San Francisco

   169 reviews

   vip
   4.0

   169 reviews

   Dined on September 29, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Carnegie Club is always fantastic. The night we were there, the usual entertainer was not there and someone was in his place. He was very good and it was a great show. However, it would have been appropriate for them to let us know when we booked the reservation that the usual entertainer was not going to be there that evening. That's my only complaint. It was a wonderful evening and I highly recommend The Carnegie Club.
   

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9. S

   Susie

   Poconos

   4 reviews

   1.0

   4 reviews

   Dined on September 28, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Made reservations, for the “premium” seating. They sat us on the stairs, and we had to shuffle out of the way every few minutes. So embarrassing. The cocktails sucked. And on top of that they had a substitute for the Main act and didn’t let anyone know. Disappointed. Place isn’t very clean. Nothing classy or upscale about it.
   

   The Carnegie Club Cocktail and Cigar LoungeResponded on October 7, 2024

   Thank you for your feedback. We're sorry to hear that your experience didn’t meet your expectations. The table you were seated at is one of our more popular spots, but we understand it does come with a fair amount of foot traffic, and we apologize if that impacted your comfort during the evening. We also regret that the cocktails didn’t meet your expectations and that you weren’t informed about the substitute for the main act. We'll work on improving communication in these cases. Cleanliness and maintaining an upscale environment are very important to us, and we’ll be addressing your concerns with the team immediately. We appreciate your input and hope you’ll give us another chance to provide you with the premium experience we aim for.
   

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10. M

    Micha

    Berlin

    4 reviews

    1.0

    4 reviews

    Dined on September 28, 2024

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 3

    We paid $40 per person for the Sinatra night and got seated behind a wall where we couldn't even see the show. Waste of money and time, very disappointed. Also, for some reason, the band didn't play any of the "hits", and we saw around us everyone was confused about that as well.
    

    The Carnegie Club Cocktail and Cigar LoungeResponded on October 7, 2024

    Thank you for sharing your feedback. We sincerely apologize for your disappointing experience during Sinatra night. We understand how frustrating it must have been to be seated in a location where you couldn't fully enjoy the show, and we're sorry that this impacted your evening. Regarding the music selection, we appreciate your input and will pass along the feedback to the band to ensure they're delivering the experience our guests expect. Your concerns are important to us, and we’d like to make it right. Please reach out to us at 212-980-9476.
    

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