The Centro- Cleveland

Review summary

1. K

   Krazy8

   Cleveland

   11 reviews

   4.0

   11 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The cuisine was fantastic.... very busy for Christmas dinner. Unfortunately, but not unexpected service was slow because of staff shortage. My daughter is a sous chef and actually applied here. Needless to say, she didn't even get an interview. They needed help this day for sure
   

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2. K

   Kristi

   Cleveland

   8 reviews

   2.0

   8 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   We ordered steaks, medium rare. They came out and were well done. Ordered again and the steaks just weren’t good. Service was great and the waiter was amazing. Spent $375 for a dinner that wasn’t worth it.
   

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3. M

   Michelle

   Cleveland

   8 reviews

   4.0

   8 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Host did not notify a server that we had been seated so waited quite a while to get drinks and order, but once that was sorted out the food was lovely. The wagyu was the best steak I’ve ever eaten.
   

   The Centro- ClevelandResponded 2 days ago

   Hey Michelle, Thank you for taking the time to share your experience at The Centro- Cleveland. We're thrilled to hear that you enjoyed our wagyu steak and found the overall experience lovely. We apologize for the delay in service you experienced due to miscommunication between hostess and server. Feedback like this is essential so we can correct issues we are having and make your overall experience more enjoyable. We always aim to provide our guests with prompt and attentive service and look forward to serving you again soon. Best, The Management Team
   

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4. A

   Alexandra

   VIP

   Cleveland

   1 review

   1.0

   1 review

   Dined on December 21, 2024

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   Restaurant did not honor our reservation. Had to wait 35 minutes before they could seat our table.
   

   The Centro- ClevelandResponded 6 days ago

   Alexandra, We definitely missed the mark on this visit, this is not the standard of service we strive to provide. We apologize for the wait, in spite of still having a reservation. We will be making some internal changes in our booking system so that incidences like this do not occur again. We hope that you will give us a try again in the future. The Centro Management Team
   

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5. B

   Brian

   VIP

   Columbus

   1 review

   4.0

   1 review

   Dined on December 21, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   I think the price was a bit steep for the quality. I had the beef short rib and wish that the chef was a bit more heavy handed with the demi glace especially since the beef was over. It was a bit tough/dry and I wasnt super appealing to the eye Everyone else generally enjoyed their meals although I don’t think anyone was blown away. $240 with tip for 4 people including two kids and two adults (3 adult beverages total). Service was friendly and ambiance was there. Probably will not go back due to price for quality ratio.
   

   The Centro- ClevelandResponded 4 days ago

   Thanks for the review, Brian! We're glad to hear that you found our service friendly and enjoyed the ambiance at The Centro- Cleveland. We're sorry to hear that we missed the mark with our short rib and presentation. We appreciate your feedback and will certainly take it into consideration as we continuously strive to improve our offerings. We hope to have the opportunity to serve you again in the future and provide a better experience. Best, The Management Team
   

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6. Y

   Youssef

   Cleveland

   6 reviews

   1.0

   6 reviews

   Dined on December 21, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 4

   Below average food , average service in a nice modern setting .
   

   The Centro- ClevelandResponded 4 days ago

   Thanks for the review, Youssef. We're sorry to hear that your experience at The Centro- Cleveland didn't meet your expectations. We appreciate your comments about our food and service. We strive to provide a great dining experience, and your feedback helps us do just that. We hope you'll consider giving us another chance to impress you. Best, The Management Team
   

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7. M

   Mike

   Cleveland

   159 reviews

   5.0

   159 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   It was our first visit to The Centro and we really enjoyed ourselves. The venue is open and airy. We got a great seat! Erick our server was friendly and provided us with great recommendations and service! The bread with the olive oil mixture was fantastic (we asked for seconds). We had the minestrone soup, short rib entree (ask for extra au jus-yum) and the meatball appetizer - all were delicious! The wine flight was a great addition. We look forward to our next visit!
   

   The Centro- ClevelandResponded 3 days ago

   Mike, Thank you for your feedback, we are happy to see that you had an enjoyable experience at The Centro. Great service mixed with some tasty food is the recipe for a great evening! We look forward to seeing you again in the near future. The Centro Management Team
   

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8. J

   John

   Hawaii

   1 review

   4.0

   1 review

   Dined on December 20, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Catherine was our server and was excellent! The food was good but not excellent. I had the bone in filet and it was very fatty and under seasoned and luke warm. I love food that is supposed to be hot, to be hot and this was not. Steak isn't difficult and it was disappointing. My husband had the bolognese and loved it. Catherine made up for the experience, she was kind and very attentive to our evening!
   

   The Centro- ClevelandResponded 3 days ago

   John, Thank you for your fair and balanced review. We are thrilled to hear that you enjoyed your service, we will be sure to pass this along to Catherine. We seem to have missed the mark slightly with our bone in filet, we are taking these comments into consideration so that we can improve in the future. The Centro Management Team
   

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9. C

   Charles

   VIP

   Cleveland

   2 reviews

   5.0

   2 reviews

   Dined on December 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic location for lunch. Service is personable and attentive. The room is set up so it could be an enjoyable business lunch or just a personal lunch. This has become a go to spot for me when business requires a lunch time meeting.
   

   The Centro- ClevelandResponded 1 day ago

   Hey Charles, Thank you so much for your kind words. We're thrilled to hear that you enjoyed your lunch at The Centro- Cleveland and found our location convenient for your business lunch. It's wonderful to know that our service met your expectations and added to your enjoyment of your lunch. We're also glad that you've become a regular visitor to our restaurant. We hope to see you again soon! Best regards, The Management Team
   

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10. E

    Ethan

    Cleveland

    2 reviews

    1.0

    2 reviews

    Dined on December 14, 2024

    1. Overall 1
    2. Food 1
    3. Service 4
    4. Ambience 4

    We ordered two steaks, both medium rare the first round they came out well + +.  They made a new round - They came out so rare that the center was still ice cold.  The shrimp were excellent though.  Our waitress was very nice and the bread was awesome. They took the steaks off the bill.
    

    The Centro- ClevelandResponded on December 17, 2024

    Thanks for the review, Ethan! It definitely seems like we missed the mark on this visit, this is not the service and quality that we strive to provide. We are happy to hear that you enjoyed your shrimp. We will be making some internal changes and working with our culinary team. We hope that you will give us another shot in the future! The Centro Management Team
    

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