The Charles

Review summary

1. K

   Kelcey

   Dallas

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Charles never disappoints! They always take incredible care of us, and last night was no exception. Our waiter (I wish I could remember his name!) was hands down the best server I’ve ever had in Dallas—so attentive, charming, and genuinely delightful. He made our experience unforgettable. As for the food, it’s perfection every time. The spicy shrimp pasta has to be my favorite dish in Dallas—bold flavors, perfectly cooked, and just the right amount of heat. I could eat it every day! The Charles has mastered the art of creating a warm, welcoming atmosphere while delivering top-notch service and food. We’ll be back again and again!
   

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2. J

   James

   Los Angeles

   4 reviews

   2.0

   4 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   Cocktails and burrata salad were very good. The kitchen was very slow, and it took an hour before our entrees arrived.
   

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3. L

   Linda

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very attentive staff, delicious food and drinks! We loved the bar in the back. Planning to go again and take friends with us.
   

   The CharlesResponded 4 days ago

   Hello Linda, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our food and drinks and found our staff to be attentive. We're also glad you enjoyed Bar Charles. We strive to make every visit to The Charles a memorable one for our guests. We look forward to welcoming you and your friends back soon! Best, The Charles Management Team
   

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4. M

   Melissa

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing. The whole staff goes above and beyond in friendliness, impeccable, customer service, and our server Ariana was incredible. One of the best dining experiences we’ve had in a while .
   

   The CharlesResponded 4 days ago

   Hello, Melissa, Thanks for the review! We're thrilled to hear that you had an amazing dining experience at The Charles. It's great to know that our team's efforts to provide friendly, impeccable service were appreciated. We're glad that you enjoyed our food and found the overall experience to be worth the price. We look forward to your next visit! Best, The Charles Management Team
   

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5. K

   Kasey

   VIP

   Dallas

   6 reviews

   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best restaurant in Dallas! Nate and Arian were so hospitable, and made our celebratory dinner so special! We’ll be coming back with our whole family soon.
   

   The CharlesResponded 4 days ago

   Thanks for the feedback, Kasey! We're ecstatic to hear that The Charles is your go-to spot for a special celebration. We're glad you enjoyed our food and service. We look forward to welcoming you and your family back soon for more celebrations! Best, The Charles Management Team
   

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6. B

   BK

   Dallas

   17 reviews

   5.0

   17 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   ⭐️⭐️⭐️⭐️⭐️ Our experience at The Charles was nothing short of exceptional! Jonathan greeted us at Bar Charles, setting the tone with perfectly crafted cocktails and a welcoming atmosphere. From there, we were escorted to the main restaurant, where Chris took outstanding care of us at Table 12 (hands down, the best seat in the house!). The team truly impressed us—Rome, another fantastic server, and Nathan, the manager, stopped by to ensure everything was perfect. The food? Absolutely divine. The pasta was heavenly, the branzino fish perfectly cooked, the polenta creamy and flavorful, and the profiteroles were the ideal sweet finish. This was a 10/10 dining experience, and we can’t wait to return. Highly recommend The Charles for anyone looking for an unforgettable evening!
   

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   The CharlesResponded 4 days ago

   Thanks for the feedback, BK! We're so happy to know that you had an amazing experience. It's wonderful to know that our cocktails, food, and service impressed you. Jonathan, Chris, Rome, and Nate are just some of the few amazing staff that we have. Your high recommendation means a lot to us, and we will always welcome you back with open arms. Table 12 is now your table, and we look forward to welcoming you back for another unforgettable evening. Best, The Charles Management Team
   

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7. M

   Michael

   Dallas

   9 reviews

   5.0

   9 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely Birthday celebration & dinner/cocktails experience! Food was amazing, and staff made every single thing so special, and definitely memorable! We enjoyed every minute. The ambience was perfect. As usual, we look forward to coming again!!
   

   The CharlesResponded 4 days ago

   Hello, Michael, Thank you so much for choosing The Charles to celebrate your special day! We're glad to hear that you had an amazing birthday celebration and dinner/cocktails experience. It's great to know that our team made every aspect of your dinner a memorable one. We're also glad that you enjoyed the ambience. We look forward to welcoming you back for more memorable experiences! Best, The Charles Management Team
   

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8. p

   phillipw

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We did the tasting menu and had an incredible meal with ambiance for a friends birthday.
   

   The CharlesResponded 4 days ago

   Hello, Phillip! Thank you for dining with us for your friend's birthday. It's always our goal to provide an exceptional dining experience and your kind words are greatly appreciated. Our Duro Experience is one of our favorite things to do during the holiday season, so we appreciate your kind words. We look forward to welcoming you back for more. Best, The Charles Management Team
   

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9. J

   Jenny

   Dallas

   1 review

   5.0

   1 review

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We recently went to celebrate our work Christmas party, and we were pleasantly surprised. Starting from beginning to end, everything about The Charles was excellent. We will definitely be back. I can't remember our waiter's name, but he was great. He explained all the dishes for us and made some excellent recommendations.
   

   The CharlesResponded 4 days ago

   Hello Jenny, It's fantastic to know that you enjoyed everything from the beginning to the end, and that our food and service met your expectations and more. We're especially glad that our team could assist you in making the most of your meal. We're confident in our staff, so we will definitely pass the word as a whole! Your kind words are greatly appreciated, and we look forward to you joining us again in the future. Best regards, The Charles Management Team
   

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10. OT

    OpenTable Diner

    Dallas

    2 reviews

    4.0

    2 reviews

    Dined on December 7, 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 4

    Seem like a wait staff was new..  not the service I’ve had here in the past. Drinks were slow, food was very fast (too fast, before drinks). Food was good but not great. Chalking it up to an off night.
    

    The CharlesResponded 4 days ago

    Thanks for the review, We're sorry to hear that your recent experience at The Charles didn't meet your expectations. We always aim to provide excellent service, and it seems we fell short this time. We appreciate your feedback about the service speed and will certainly address this with our team. We're glad you enjoyed the food, and we hope your next visit will be more satisfactory. We would love to hear more from you, but with the lack of information we can't follow up. Please feel free to reach back out to the restaurant in regards to the experience, so that we may further assist you in the future. Thank you. Best Regards, The Charles Management Team
    

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