The Charles

Review summary

1. S

   Stephanie VIP

   Dallas5 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From the moment we arrived the staff was wonderful! The service was friendly, fun, professional and efficient! The food was interesting and prepared as described. Very fresh seasonal and cooked to perfection! We will definitely be back
   

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2. OT

   OpenTable Diner

   Dallas1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the most incredible experience at The Charles! From valet to paying the check, each and every service member we had the pleasure of interacting with was SO polite and attentive! Every detail was perfect. And the menu was beyond. Will definitely be back soon
   

   The CharlesResponded 1 day ago

   Thank you for your fantastic review! We’re so happy to hear that you had an incredible experience from start to finish. It’s wonderful to know that our team’s attention to detail and excellent service made such a positive impression. We’re thrilled you enjoyed the menu, and we look forward to welcoming you back soon for another memorable visit! The Charles Management Team
   

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3. S

   Sarah VIP

   Central Texas2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always love The Charles. Service, food, ambiance. 5 stars.
   

   The CharlesResponded 1 day ago

   Hey Sarah, Thank you so much for your continued support and for the 5-star review! We're thrilled to hear that you love The Charles and enjoy our service, food, and ambiance. It’s always a pleasure to welcome you, and we can’t wait to have you back for another great experience. The Charles Management Team
   

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4. S

   Salvador

   Chicago4 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   The restaurant is great, we wish the menu was a bit more expansive. The staff was great but it felt that they were a bit too attentive, we felt a bit rushed. Multiple staff members came by multiple times to try and collect plates while members of our part were in the restroom. Also, the ambiance is cool, but it is a bit too dark honestly.
   

   The CharlesResponded today

   Salvador, Thank you for joining us for Blanca's birthday. We appreciate all feedback, and we take every note seriously and use any opportunity to improve. We understand that our style of menu is a bit different than your typical restaurants. Our menu is designed for you to try a little bit of everything, and it is not portions that typical "Family style" restaurants present. Our dishes range from small to medium sizes for appetizer styles and pastas, but our entrees are 9-12oz besides out Long bone tomahawk. I love that our team was attentive but looks like they were a bit too much. We have reached out to you personally, and we hope we can remedy the situation to welcome you back. We have noted that you would prefer Main Dining room as well. Best, The Charles Management Team
   

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5. C

   Catherine

   San Francisco2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really great experience. It was our first time that going, and we went to the back for drinks in the private bar. Our waitress did a great job of guiding our food journey for the evening, and we shared a bunch of plates that were really tasty and complemented our drinks. We had the Kingfish Crudo, which was impaired well with the lemon ricotta gnudi. The pasta was fresh and had herbs incorporated into it. The winter berry drink was the best. We understand why this is a Dallas staple.
   

   The CharlesResponded 1 day ago

   Hello Catherine, Thank you for taking the time to share your experience! We’re so glad you enjoyed your first visit with us and had a memorable time. It’s fantastic to hear that your food journey was guided so well and that the dishes complemented your drinks perfectly. We’re especially happy to hear that the Kingfish Crudo and Lemon Ricotta Gnudi stood out, along with our Winter Berry Crush! Thank you for recognizing us as a Dallas staple — we truly appreciate your support and look forward to welcoming you back soon. The Charles Management Team
   

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6. E

   Elizabeth

   Dallas1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Beautiful restaurant with great service. Lived the speakeasy!
   

   The CharlesResponded 1 day ago

   Hello Elizabeth, Thank you for your wonderful review! We’re so glad you enjoyed the atmosphere of our restaurant and had a great experience with our service. It’s fantastic to hear that you loved the speakeasy vibe! We look forward to welcoming you back. The Charles Management Team
   

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7. OT

   OpenTable Diner

   Denver2 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our service was perfect! The food was delicious! Cocktails were superb! And the birthday desert was the topping on the cake!
   

   The CharlesResponded 1 day ago

   Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the service, food, cocktails, and birthday dessert. It’s always our goal to provide an exceptional experience, and we’re so glad we were able to do that for you. We hope to welcome you back soon for another memorable visit! The Charles Management Team
   

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8. S

   Shannon

   Nashville2 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Declan is the best! Amazing service and the food is chef’s kiss!
   

   The CharlesResponded 5 days ago

   Thanks for the review, Shannon! We're thrilled to hear that you enjoyed your experience at The Charles. It's wonderful to know that our service and food met your expectations. We strive to provide the best dining experience possible and your feedback reaffirms that to us. We look forward to serving you again soon. Best, The Charles Management Team
   

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9. B

   Ben VIP

   Dallas10 reviews

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our group of six came here after the opera. The food was amazing. The service was as amazing. We sat in the back room which was new for us. It was the perfect late night dinner at what that night—last night—was a perfect restaurant.
   

   The CharlesResponded 6 days ago

   Ben, Thank you for choosing The Charles to celebrate your night out after the Opera. We're thrilled to hear that you enjoyed our food and service. We're also glad that you appreciated the ambiance of our new back room. We strive to make every dining experience memorable and we're glad we could be part of your evening. We look forward to welcoming you back for more amazing meals and experiences and we hope you had a great time at the Opera! Best regards, The Charles Management Team
   

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10. D

    Dennis VIP

    Cleveland15 reviews

    3.0

    Dined on March 9, 2025

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 5

    The service was excellent! Our cocktails were exceptional- very well balanced. Our steak tartar entree was divine. But the 2 pasta entrees we had were not good. One tasted exactly like a can of spaghetti Os and the one with wagu beef was utterly tasteless. It literally had no taste. I asked for salt and pepper just to taste something.
    

    The CharlesResponded 6 days ago

    Dennis! Thank you so much for the feedback. We're thrilled to hear that you enjoyed our cocktails and beef tartare was one of the best you had! We're sorry to hear that our pasta entrees didn't meet your expectations and looks like we missed the mark. We take all feedback seriously and will certainly pass your comments onto our culinary team for review. We appreciate your patience and hope that you'll give us another chance to impress you with our food in the future. I have personally reached out to you, and I look forward to hearing from you soon, and we thank you again for your praise of service and cocktails and the 5 stars! Best, The Charles Management Team
    

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