The Charlotte

Review summary

1. A

   Ann

   Memphis

   5 reviews

   2.0

   5 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Very disappointed in this experience as my party was very excited to try this place. From the start, we had a reservation but had to wait over 25 minutes for our table. The food and service were below average for an “upscale” dining experience and an order of fries was forgotten in a meal. Great location but would not return. (Happy hour deals seem promising….)
   

   The CharlotteResponded today

   Hi Ann, We're sorry to hear about your disappointing experience at The Charlotte. We understand that waiting for your table can be frustrating and we apologize for the oversight. We're also sorry to hear that our food and service didn't meet your expectations. Your feedback is valuable and we'll certainly use it to improve our upscale dining experience. We're glad you found our location convenient, but we're sorry we didn't hit the mark this time. We hope you'll give us another chance to show you the quality we're known for. Best, The Charlotte Management Team
   

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2. OT

   OpenTable Diner

   Chicago

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 5

   The manger was amazing and waiter, I love the experience because of them, however the host needs work.
   

   The CharlotteResponded today

   Thanks for the review. We're thrilled to hear that you enjoyed the experience at The Charlotte. We're also glad to know that our service met your expectations. However, we're sorry to hear about your experience with the host. We take all feedback seriously and we will certainly look into this. We hope to see you again soon! Best Regards, The Charlotte Management Team
   

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3. J

   Jennifer

   St. Louis

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   We enjoyed some delicious cocktails, apps, and brunch entrees that we had never tried before. The great service provided by our server, Dillon, was the highlight of our visit and the Banana-Maple-Old-Fashioned, Crab Fingers, and Fried Plantains were the stars of our meal. We will definitely be back!
   

   The CharlotteResponded today

   Hi Jennifer, We're thrilled to hear that you enjoyed our cocktails, brunch entrees, and great service. It's wonderful to know that the Banana-Maple-Old-Fashioned, Crab Fingers, and Fried Plantains were the highlights of your meal. We're always here to provide you with the best dining experience, and it sounds like we hit the mark with you. We look forward to welcoming you back to The Charlotte for more delicious meals and great service. Best Regards, The Charlotte Management Team
   

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4. CK

   ChenettaK

   Chicago

   5 reviews

   2.0

   5 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Been wanted to try this place out for a while. Booked late night reservations after an event, we were promptly seated within a short wait of our arrival. Our waitress was Jessica (somewhat pleasant) but seemed irritated when we asked questions about the menu. The ambiance was more of a younger vibe, mid 20's mid 30's. The food was meh, basic to say the least and pricey! The service was terrible, waited 25 minutes after ordering my drink to get it. The drinks were meh, ordered a sour patch cocktail $17, it was grossly sour with 3 sour patch kids at the bottom. They did comp the drink but brought the comp drink 1/2 full. I didn't continue to engage in their pettiness so I closed out my bill and left. They do charge an automatic 20% gratuity but the service and everything included wasn't worth 20%.
   

   The CharlotteResponded today

   Hi Chenetta, We're sorry to hear that your experience at The Charlotte didn't meet your expectations. We apologize for the service issues and the inconsistency with your drink. We're always striving to provide the best experience and your feedback helps us do that. We hope you'll give us another chance to impress you in the future. Best Regards, The Charlotte Management Team
   

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5. J

   Jason

   St. Louis

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was Great‼️top tier Salute to the Staff 💪🏿
   

   The CharlotteResponded today

   Hello Jason, We're over the moon to hear that you had a great time at The Charlotte! Your kind words about our top-tier Salute to the Staff have truly made our day. We strive to provide an exceptional dining experience and it's heartwarming to know we hit the mark with you. Thank you for your wonderful review and we look forward to serving you again soon. Best regards, The Charlotte Management Team
   

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6. R

   Reshita

   Dallas

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   I went for a Galentine's and I really enjoyed it. I saw it was a "viral" restaurant, so I was a little nervous, but it turned out to be good. I enjoyed everything from the appetizers we shared, my entrée, and drink! And my server was amazing! Even gave the table complimentary shots! I will for sure be back!
   

   The CharlotteResponded today

   Thanks for the feedback, Reshita! We're thrilled to hear that you enjoyed your Galentine's dinner at The Charlotte. It's wonderful to know that our appetizers, entrée, and drinks hit the mark for you. We're also glad to hear that our service team made your experience even better. We look forward to welcoming you back soon for another great experience! Best Regards, The Charlotte Management Team
   

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7. K

   Kiara

   Las Vegas

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food is amazing! I can’t wait to return! The only thing that stuck out was the waiter forgot about us once we got our food. Forgot to bring the receipt back to the table. My husband had to find someone else to help. But that’s not impactful enough to not go again lol!
   

   The CharlotteResponded today

   Hello Kiara, We're thrilled to hear that you enjoyed your dining experience at The Charlotte. It's wonderful to know that our food stood out for you and that you're excited to return. We're sorry to hear about the incident with the waiter. We understand how frustrating it can be to forget about your order, especially when you're waiting for your food. We appreciate your understanding and patience. We're always looking for ways to improve and your feedback is invaluable to us. We're looking forward to your next visit. Best regards, The Charlotte Management Team
   

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8. J

   Jean

   VIP

   New York City

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   Decent food, pretty slow and overall terrible service.
   

   The CharlotteResponded today

   Hi Jean, We’re truly sorry to hear about your experience at The Charlotte. It's always our goal to provide top-notch service and delicious food, and we regret that we didn't meet those expectations during your visit. We appreciate your feedback and will certainly address these issues with our team to ensure a better experience for all our guests in the future. We hope you'll give us another chance to make it right. Best regards, The Charlotte Management Team
   

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9. D

   Darilyn

   VIP

   Dallas

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Heather was our waitress today. Extremely attentive and constantly checking in. The food is always amazing. We tried the Ken's Clover and it was delicious. Always a favorite place to have lunch or dinner
   

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10. J

    Joreea

    New Orleans

    2 reviews

    4.0

    2 reviews

    Dined 4 days ago

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    Originally, I didn’t have a reservation, and the hostess told me there would be a 30-45 minute wait around noon during lunchtime. While standing there, I checked OpenTable and found reservations available for that exact time, as well as 15 and 30 minutes later. I booked the next available slot and waited to be seated. It felt dishonest, especially since the same information was given to another customer after me. What made it more frustrating was that I noticed 5-6 open tables in the main dining area and, after going to the restroom, saw another dining room with 6 more open tables. Despite this, we were still made to wait. That said, the food was excellent—I had the crab fingers and truffle pasta with catfish, both of which were delicious. Our waitress was incredibly sweet and friendly, making the dining experience much more enjoyable.
    

    The CharlotteResponded today

    Hello Joreea, Thank you for your feedback. We're glad you enjoyed our food and found our staff friendly. We apologize for the initial wait and any confusion with your reservation. We'll review our communication to ensure a better experience for our guests in the future. We hope to welcome you back to The Charlotte soon and please let me know if there is anything else we can do to ensure a better experience. Best Regards, The Charlotte Management Team
    

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