The Chateau - Andover

Review summary

1. j

   judy

   VIP

   Greater Boston

   17 reviews

   4.0

   17 reviews

   Dined on February 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   We went on valentines weekend. Sat in the bar side ver noises. Didn’t get points for open table why? Won’t return in a hurry
   

   The Chateau - AndoverResponded 1 day ago

   Thank you, Judy! We appreciate you dining with us over Valentine’s weekend. We’re sorry to hear the bar area was noisier than expected and that there was an issue with your OpenTable points. While we do our best to ensure reservations are processed correctly, we recommend reaching out to OpenTable support for assistance with your points. We value your feedback and hope you’ll consider visiting us again in the future!
   

   Is this helpful?

2. E

   Erik

   Greater Boston

   1 review

   3.0

   1 review

   Dined on February 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Although we went on valentines the place was not very busy. We had to wait a while for our server to come take our drink order. I got the fish platter and it was both salty and crunchy and undersized compared to how other restaurants do it but around the same price.
   

   The Chateau - AndoverResponded 6 days ago

   We appreciate your feedback, Erik. While we’re glad you dined with us on Valentine’s Day, we’re sorry to hear that service was slow and the fish platter didn’t meet expectations. We’ll pass your comments along to our team as we strive to provide a better experience.
   

   Is this helpful?

3. B

   Brian

   Greater Boston

   22 reviews

   4.0

   22 reviews

   Dined on February 15, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   I booked a last minute late Valentine's day dinner with my spouse. We were seated soon after arriving for reserved time and greeted by our waitress. We ordered from the VD special venue and enjoyed a meal served without delay from an excellent antipasto to canolies for dessert. Our waitress was great and the food good so I will be sure to return.
   

   The Chateau - AndoverResponded 6 days ago

   Thank you, Brian! We’re so glad you and your spouse enjoyed a great Valentine’s Day dinner at The Chateau Andover. From antipasto to cannoli, it sounds like you had a delicious meal! We appreciate your support and look forward to welcoming you back again soon.
   

   Is this helpful?

4. A

   Annette

   Greater Boston

   4 reviews

   3.0

   4 reviews

   Dined on February 14, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Disappointed that we made reservations but was sticking at a high top next to the bar and not in the dining room.
   

   The Chateau - AndoverResponded 6 days ago

   We’re sorry to hear your seating wasn’t what you expected, Annette. We do our best to accommodate all reservations, but we understand how important table placement can be. We appreciate your feedback and hope to provide a better experience next time.
   

   Is this helpful?

5. K

   Kathleen

   Greater Boston

   1 review

   3.0

   1 review

   Dined on February 14, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Not impressed. Food was barely warm and server was very inattentive.
   

   The Chateau - AndoverResponded 6 days ago

   We’re disappointed to hear that your meal and service didn’t meet expectations, Kathleen. Warm, flavorful food and attentive service are what we strive for, and we’ll be sure to address this with our team. We appreciate your feedback and hope you’ll give us another try.
   

   Is this helpful?

6. K

   Kelly

   Greater Boston

   23 reviews

   5.0

   23 reviews

   Dined on January 28, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The service was amazing from a very warm, and sincere welcome to the great waiter who possessed just the right amount of humor to have a laugh and yet paced our meal as we got caught up chatting with friends we had not seen for quite sometime. The specials were plentiful in addition to a very large menu and the prices were reasonable for the generous portions. It's a great place for small and large groups as there's something for everyone. Clean, bright, and conveniently located.
   

   The Chateau - AndoverResponded on February 1, 2025

   Thank you for the wonderful review, Kelly! We’re thrilled to hear that you felt so welcomed and that your server made your visit both fun and well-paced. It’s great to know you enjoyed the generous portions, wide selection, and inviting atmosphere. We appreciate your kind words and look forward to welcoming you and your friends back again soon to The Chateau
   

   Is this helpful?

7. D

   Diane

   VIP

   Greater Boston

   60 reviews

   5.0

   60 reviews

   Dined on January 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful dinner always love going to my favorite restaurant and enjoying playing Keno with the best Keno woman that work it
   

   The Chateau - AndoverResponded on January 13, 2025

   Thank you for the glowing review, Diane! We’re delighted to be your favorite restaurant and to hear that you enjoy both the food and the fun of playing Keno with our amazing team. It’s always a pleasure having you, and we can’t wait to see you again soon!
   

   Is this helpful?

8. B

   Barbara

   Greater Boston

   1 review

   2.0

   1 review

   Dined on December 31, 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   I’ve grew up on Chateau. I lived around the corner in Waltham and it makes me sad to say this. THe Andover location has been steadily declining for several years. Pizza was always good, not anymore. Food is not good, staff is kind of rude. Not worth spending money on. I may try Waltham, hope they’re still good.
   

   The Chateau - AndoverResponded on January 3, 2025

   We’re truly saddened to hear about your disappointment with our Andover location, especially given your history with us in Waltham. We value your feedback and will share it with our team. We hope we can regain your trust if you decide to visit us again.
   

   Is this helpful?

9. L

   Leigh

   Greater Boston

   1 review

   4.0

   1 review

   Dined on December 31, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Great food, nice atmosphere, waiter a bit slow but pleasant
   

   The Chateau - AndoverResponded 6 days ago

   Thank you, Leigh! We’re glad you enjoyed the food and atmosphere at The Chateau Andover. We appreciate your patience with the service and will share your feedback with our team. Looking forward to your next visit!
   

   Is this helpful?

10. A

    Andrew

    Greater Boston

    1 review

    5.0

    1 review

    Dined on December 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Place is always great. We go many times a year.
    

    The Chateau - AndoverResponded on January 3, 2025

    Thank you for being a loyal guest! We’re thrilled to hear you enjoy visiting us throughout the year. We look forward to seeing you again soon.
    

    1 person found this helpful