The Chateau - Norton

Review summary

1. C

   Cherie

   Greater Boston

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The service is great. It can be a bit noisy, and the tables are packed very close together so you might have someone else's chair pressed right up to yours making it hard to get up without bumping them. The food was good, my plate was great but my boyfriend's plate was a little lacking. The stuffed shrimp aren't what you expect. I normally love fried ravioli but tonight's round of it was rather dry and didn't tasted as seasoned as it should have been. Now with that said, it may have been because they had a big party to tend to as well and it was a holiday. We've eaten there before and the food was really good that time. Also, the app gave me an option to pick the table style. I picked a hightop and several were available when we got there, but they sat us at the regular table. Not a big deal, but why give the option of choice if you don't actually get it? The price is a bit up there for some things, but it's not terrible as most dishes are of a good enough portion. Over all it was still a very pleasant experience. Our server was really nice and very attentive even with the event going on.
   

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2. T

   Thomas

   VIP

   Greater Boston

   63 reviews

   5.0

   63 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   We went for Early Bird and had a great 3-course meal - including coffee - at an outstanding price.
   

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3. C

   Crystal

   Rhode Island

   2 reviews

   2.0

   2 reviews

   Dined on January 25, 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   I was disappointed with my meal. We used to go to The Chateau frequently but haven’t been since the pandemic. The prices have gone up significantly and I didn’t enjoy my meal. We were seated in the back room overlooking the pond. It was freezing cold. We had to move our table. Our service was good.
   

   The Chateau - NortonResponded on February 3, 2025

   Thank you for your feedback, Crystal. We’re sorry to hear your meal didn’t meet expectations and that the temperature in the dining room made your visit less comfortable. While we do our best to provide great value, we understand that pricing changes can be frustrating. We’re glad to hear your service was good and appreciate you giving The Chateau Norton another try. Your feedback helps us improve, and we hope to provide a better experience for you in the future.
   

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4. B

   Bill

   VIP

   Greater Boston

   35 reviews

   5.0

   35 reviews

   Dined on January 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a great meal. Will return for sure. Food was yummy!
   

   The Chateau - NortonResponded on January 15, 2025

   Thank you, Bill! We’re so glad you enjoyed your meal and found the food delicious. We can’t wait to welcome you back for another great dining experience soon at The Chateau Norton!
   

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5. T

   Thomas

   VIP

   Greater Boston

   63 reviews

   5.0

   63 reviews

   Dined on December 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We made an impromptu visit on an off night for the Early Bird and everything we ordered was excellent. My wife was very happy with her Baked Stuffed Shrimp, Salad with Poppy seed/vidalia dressing, butternut squash and broccoli, and I was very pleased with the Chicken Parm and Minestrone Soup. The only disappointment was we were told they had had “delivery issues” with the ingredients for the included Tapioca Pudding so it was not available. Cannoli and Choc Pudding were good, but not our favorites. We have had the Early Bird special before and it continues to be a wonderful value and very much appreciated in a world of ridiculous dining prices!
   

   The Chateau - NortonResponded on January 3, 2025

   Thank you, Thomas, for your detailed feedback! We’re so glad you and your wife enjoyed the Early Bird specials and appreciated the variety and value we offer. We’re sorry about the tapioca pudding being unavailable but are glad you found the other desserts enjoyable. We look forward to serving you again soon!
   

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6. a

   alan

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great again as usual! Prices are very reasonable and the service was great. One of our favorite places to visit
   

   The Chateau - NortonResponded on January 3, 2025

   Thank you, Alan! We’re thrilled to be one of your favorite places to visit. It’s wonderful to hear you enjoyed our food, reasonable prices, and excellent service. We look forward to welcoming you back for many more great meals!
   

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7. L

   Lauren

   Portland

   4 reviews

   3.0

   4 reviews

   Dined on December 6, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   We ordered mussels and they were served to us wrapped in tin foil, I’ve never seen such a thing. We returned them, they didn’t taste good and was a weird consistency. All our drinks took forever. There were like 10 servers and only 2 bartenders and the bar was very busy. The bartenders were running like crazy the bar was a mess, but plenty of servers and hosts just standing around. It was strange, cross train more people and help each other out. Leah was our server she was very nice but could only control so much. We sat near the windows it was very drafty, we had to switch tables. All the servers were not surprised that we complained of drafts. The resturant was not full, why not just seat people where it’s warm? Strange. Won’t go back.
   

   The Chateau - NortonResponded on December 18, 2024

   Lauren, thank you for sharing your detailed feedback. We regret that your visit to The Chateau Franklin fell short of your expectations. We're also sorry to hear about the delays with your drinks and the drafty seating area. We are actively working on optimizing team coordination to ensure a seamless experience, especially during busier times. Leah’s efforts to provide excellent service despite the challenges you mentioned are greatly appreciated, and we’ll make sure she knows her kindness stood out. Your feedback about seating arrangements and cross-training is valuable and will be reviewed by our team. We hope you'll reconsider and give us another chance in the future.
   

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8. J

   James

   Greater Boston

   1 review

   5.0

   1 review

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Every time I dine at The Chateau, I can't wait to return to try something new. The food is excellent, the service staff is attentive, and the setting is lovely. I am a satisfied customer on all levels and will be back.
   

   The Chateau - NortonResponded on December 2, 2024

   Thank you, James! Your enthusiastic words mean so much to us. We’re thrilled you enjoy the food, service, and atmosphere at The Chateau. It’s always a pleasure to welcome satisfied guests like you, and we can’t wait to serve you again soon!
   

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9. M

   Maureen

   VIP

   Greater Boston

   14 reviews

   4.0

   14 reviews

   Dined on November 24, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We were offered a booth or window table, after picking a high top table on the reservation. They don’t have high tops. It shouldn’t be on the reservation. At night, the window seats shouldn’t be offered. It’s cold in that area, some blinds were pulled down and the windows re useless. Our server was great and the food was great.
   

   The Chateau - NortonResponded on December 2, 2024

   Thank you for your thoughtful review, Maureen. While we’re glad you enjoyed the great food and service, we apologize for the confusion with your reservation and the chilly window seating. We’ll review these details to ensure a more comfortable and seamless experience in the future. We appreciate your feedback and look forward to seeing you again!
   

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10. A

    Arthur

    VIP

    New York City

    8 reviews

    3.0

    8 reviews

    Dined on November 23, 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 4

    Food service was slower than usual on this day. However our server was fantastic.
    

    The Chateau - NortonResponded on December 2, 2024

    Thank you for sharing your feedback, Arthur. While we’re glad your server made a fantastic impression, we’re sorry to hear about the slower-than-usual food service. Your comments are important and will help us improve the dining experience for our valued guests. We hope your next visit will be even better.
    

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