The Chateau - Norwood

Commentaires sur le restaurant The Chateau - Norwood de personnes qui y ont mangé. Selon des cotes récentes.

1. M

   Michele

   San Francisco3 commentaires

   4.0

   Y est allé il y a 3 jours

   1. Cote globale 4
   2. Nourriture 4
   3. Service 4
   4. Ambiance 4

   Went to lunch with my father and was a lovely time. Staff kind and attentive. Food very good.
   

   Ce commentaire est-il utile?

2. K

   Kristina VIP

   San Francisco4 commentaires

   5.0

   Y est allé le 1 mars 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Great service, appearance of the dining room , good food
   

   The Chateau - NorwoodA répondu le 6 mars 2025

   Thanks for your feedback, Kristina! We're happy to hear you enjoyed the great service, inviting atmosphere, and delicious food at The Chateau Norwood. We appreciate your support and hope to welcome you back again soon! 😊🍽️
   

   Ce commentaire est-il utile?

3. E

   Edward VIP

   Grand Boston6 commentaires

   4.0

   Y est allé le 16 janvier 2025

   1. Cote globale 4
   2. Nourriture 4
   3. Service 5
   4. Ambiance 4

   We’ve been going to Chateau for many years. Entrees were good, broccoli looked and smelled less than fresh (was it frozen?). Service was good (Kristen). Given the prices, we would expect fresh vegetables, which we’d find at similar restaurants with comparable prices.
   

   The Chateau - NorwoodA répondu le 17 janvier 2025

   Thank you for your feedback, Edward. We’re so glad you enjoyed your entrees and received great service from Kristen. We apologize that the broccoli didn’t meet your expectations—your concerns about freshness are important to us, and we’ll share them with our kitchen team to address. We value your longtime support and appreciate your input as we strive to ensure every part of the dining experience matches the quality our guests deserve. We look forward to seeing you again soon!
   

   Ce commentaire est-il utile?

4. J

   John

   Grand Boston16 commentaires

   3.0

   Y est allé le 15 janvier 2025

   1. Cote globale 3
   2. Nourriture 5
   3. Service 1
   4. Ambiance 5

   We always enjoy our meals there. This trip however we thought the wait service was very poor. Our meals were delivered cold. We requested water and didn’t get it until after we finished our main meal. We were never asked if we would like more coffee or tea. We will go back in the future hoping we don’t get the same service. We do also go to the restaurant in Norton and enjoy it there by the lake.
   

   The Chateau - NorwoodA répondu le 17 janvier 2025

   Thank you for your feedback, John. We’re sorry to hear this visit didn’t meet your usual expectations. It’s disappointing to know the service fell short, and we sincerely apologize for the cold meals and delays in meeting your requests. We’re glad to hear you’ve enjoyed dining with us in the past, and we’re committed to ensuring your next visit reflects the quality and hospitality you’ve come to expect from us here at The Chateau. Your feedback will be shared with our team as we work to improve. We look forward to welcoming you back soon for a better experience.
   

   Ce commentaire est-il utile?

5. J

   Joe VIP

   Grand Boston19 commentaires

   1.0

   Y est allé le 11 janvier 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 4

   First time we've ever walked out hungry. Server was very polite but seemed overwhelmed. For a short time, we were his only table. Never got our appetizer or meals. Meanwhile, a family of 6 who came 30 minutes after us got their meals. Decided to leave when another waitress trying to help him out came over and asked what we ordered.
   

   Ce commentaire est-il utile?

6. T

   Terri

   Grand Boston2 commentaires

   5.0

   Y est allé le 3 janvier 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Hostess was particularly kind to disabled member of our party. Also server Chrystina was perfect! We had a lovely long awaited family gathering. Thank you!
   

   The Chateau - NorwoodA répondu le 17 janvier 2025

   Thank you so much, Terri! We’re delighted to hear your family gathering was a success and that our team, especially the hostess and Chrystina, made it even more special. Providing thoughtful and attentive service is what we strive for, and we’re thrilled we could help make your day memorable. We look forward to welcoming you back again soon to The Chateau!
   

   Ce commentaire est-il utile?

7. R

   Richard

   Grand Boston27 commentaires

   3.0

   Y est allé le 23 décembre 2024

   1. Cote globale 3
   2. Nourriture 3
   3. Service 2
   4. Ambiance 3

   The menu options are plentiful and the price paid for the food is a good value. My party of six waited an unusually long time to order. Once we ordered the food arrived fairly quickly, but generally the service could have been better and they really weren't that busy.
   

   The Chateau - NorwoodA répondu le 3 janvier 2025

   Thank you for sharing your feedback, Richard. We’re glad to hear you found our menu options plentiful and enjoyed the value we offer. We apologize for the delay in taking your order and the overall service experience, especially given the quieter atmosphere during your visit. We appreciate your input and will use it to improve. We hope to provide you with a smoother and more enjoyable dining experience next time at The Chateau Norwood.
   

   Ce commentaire est-il utile?

8. J

   Joseph VIP

   Grand Boston45 commentaires

   5.0

   Y est allé le 7 décembre 2024

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 4

   Had an early dinner before going to the Norwood Theater to see a John Denver Christmas Tribute. The food and service were great.
   

   The Chateau - NorwoodA répondu le 18 décembre 2024

   Thank you, Joseph, for the fantastic 5-star review of The Chateau Norwood! We're thrilled to hear you enjoyed your early dinner with us before your show at the Norwood Theater. Knowing the food and service met your expectations makes us proud. We look forward to welcoming you back before your next outing or for any occasion!
   

   Ce commentaire est-il utile?

9. j

   jamie

   Grand Boston4 commentaires

   1.0

   Y est allé le 22 novembre 2024

   1. Cote globale 1
   2. Nourriture 2
   3. Service 4
   4. Ambiance 3

   Had reservation for 8 with 6 children.. took over an hr to get our food. We know it wasn’t the waiter’s fault, but there was no acknowledgement, updates, nor apologies from management at all. When we got the food, everything was cold and fries were soggy (5 of which were kids meal items so it shouldn’t even have taken so long) Also, please note that the kids meal sides were additional costs (at almost the price of the kids meal itself.) The menu didn’t mention the extra cost, so we were somewhat shocked when the total price of each kids meal was over $20 with 2 sides. The fettuccine Alfredo had clumps of dough and was overcooked. Very disappointed based on the previous reviews on OpenTable.
   

   The Chateau - NorwoodA répondu le 2 décembre 2024

   Jamie, thank you for your feedback. We sincerely apologize that your experience fell short of expectations. We understand how important it is for meals, especially for a group with children, to arrive in a timely manner and at the right temperature. Your concerns about the delays and quality of food are being taken seriously, and we’ll work with our kitchen and management teams to address these issues. Regarding the kids' menu, we apologize for any confusion. The menu explicitly states which items include sides, but we understand this may not have been as clear as it could have been. We’ll review how this information is presented to avoid future misunderstandings. We value your input and hope we can welcome you back in the future. Thank you for taking the time to share your thoughts.
   

   Ce commentaire est-il utile?

10. D

    David

    Grand Boston35 commentaires

    5.0

    Y est allé le 12 novembre 2024

    1. Cote globale 5
    2. Nourriture 5
    3. Service 3
    4. Ambiance 3

    All was good except host did not escort us to our table.
    

    The Chateau - NorwoodA répondu le 2 décembre 2024

    Thank you for your 5-star review, David! We’re thrilled to hear you enjoyed your visit to The Chateau Norwood. We appreciate your feedback about the host and will take it into consideration to ensure a seamless experience for our guests. We look forward to welcoming you back soon for another great meal!
    

    Ce commentaire est-il utile?