The Chateau - Waltham

Review summary

1. K

   Krista

   Greater Boston

   6 reviews

   1.0

   6 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We visited the Waltham location for my mothers birthday tonight. We had a 6:15 reservation that I had made weeks in advance. When we arrived our table wasn’t ready and we had to wait which was fine but when they sat us they sat us in a small function room with a huge other party with crying babies. It was so loud we asked to be moved, which they did. But they moved us next to another table that was even louder with about 7 kids screaming and running all around. The waiter didn’t introduce himself was not friendly in the slightest and also took quite literally 15 min to bring our drinks over. He did not ask for refills and would walk away before all of us were done asking if we could get them. Most of us went with empty drinks for more than half of the meal. Never asked how it was. We piled up our plates and moved them to the end of the table after what seemed like forever being done eating. I had brought my own cake and the hostess took it at the beginning and I had to ask the waiter to bring the cake and plates and forks. He didn’t come for about 15 more minutes and in that time span my father had went to the restroom. The waiter lights the cake when he blantely sees my father not at the table and we had to do it without him. I was not happy about that as it’s been a tough year for us and we wanted everyone present for my mother to sing happy birthday. We couldn’t wait because he has already lit the candles and it was melting all over the cake. The food was bland the salad has NO dressing on it that my other ordered and the toasted ravioli was soggy. This is by far the worst experience I’ve ever had at the chateau and we’ve been going for years. I would like a manager to contact me via email or phone please.
   

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2. J

   Joe

   Greater Boston

   7 reviews

   5.0

   7 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It is always a great place to go, where you enjoy good food, friendly and great servers!
   

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3. c

   carole

   Greater Boston

   12 reviews

   5.0

   12 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great night with friends
   

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4. P

   Paula

   Orlando

   4 reviews

   4.0

   4 reviews

   Dined on October 12, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Had dinner at the Chateau and it was very good. Food was delicious, we had seafood and some pasta dishes. Service is a bit slow but the servers are super nice so just relax and enjoy and don’t be rushed.
   

   The Chateau - WalthamResponded on October 18, 2024

   Thank you, Paula! We're thrilled you enjoyed your dinner at The Chateau Waltham and found both the seafood and pasta dishes delicious. We appreciate your kind words about our servers and your patience with the pace of service. We look forward to welcoming you back for another relaxed and enjoyable meal soon!
   

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5. L

   Laurie

   Greater Boston

   3 reviews

   4.0

   3 reviews

   Dined on October 12, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Haven't been here is over 20 years but all the food we got was delicious, hot and the service was good.
   

   The Chateau - WalthamResponded on October 24, 2024

   Thank you, Laurie, for your kind words and for returning to The Chateau Waltham after so many years! We're thrilled to hear that the food was delicious, served hot, and that you enjoyed the service. It’s wonderful to welcome back familiar faces and make your dining experience special. We hope this visit rekindled fond memories, and we’d love to see you again soon!
   

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6. T

   Tyler

   Greater Boston

   1 review

   5.0

   1 review

   Dined on October 5, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place was great. Fast, clean, great food and great drinks.
   

   The Chateau - WalthamResponded on October 8, 2024

   Thank you, Tyler! We’re thrilled to hear you had such a great experience at The Chateau Waltham. Fast service, clean atmosphere, and delicious food and drinks are what we aim for, and we’re so glad it hit the mark for you. We look forward to seeing you again soon!
   

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7. U

   Ulyana

   Greater Boston

   6 reviews

   5.0

   6 reviews

   Dined on September 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Delicious food! Great service. We will definitely be back.
   

   The Chateau - WalthamResponded on October 4, 2024

   Thank you so much, Ulyana! We're thrilled to hear you enjoyed the delicious food and great service at The Chateau Waltham. We can't wait to welcome you back for another fantastic visit!
   

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8. D

   Diane

   Greater Boston

   4 reviews

   4.0

   4 reviews

   Dined on September 17, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   The Italian food is delicious & generous portions. We went on a busy night and we had a hard time getting our server's attention.
   

   The Chateau - WalthamResponded on October 4, 2024

   Thank you for your feedback, Diane! We're happy to hear you enjoyed the delicious Italian food and generous portions at The Chateau Waltham. We apologize for the difficulty in getting your server's attention on a busy night—your experience is important to us, and we'll work on improving that aspect of our service. We hope to welcome you back soon for an even better visit!
   

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9. B

   Betsy

   Greater Boston

   1 review

   5.0

   1 review

   Dined on September 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everyone enjoyed the dinner, food was great. Big portions, ate the leftovers the next day. Only complaint was that we weren't able to do separate checks for a large group. It was a lot of work to work out what everyone had and what amount to put on multiple cards. In the end it was still a lot for the poor server to have to run so many separate cards.
   

   The Chateau - WalthamResponded on October 4, 2024

   Thanks for your great review, Betsy! We're thrilled to hear that everyone enjoyed the food and portions at The Chateau Waltham. We understand the challenge of managing separate checks for a large group, and we appreciate your patience in working through that. We'll definitely take this feedback into consideration to improve the experience for larger parties in the future. Looking forward to welcoming you and your group back again!
   

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10. P

    Phil

    Greater Boston

    3 reviews

    5.0

    3 reviews

    Dined on September 12, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This was my first visit and I will be back. We enjoyed the food and service.
    

    The Chateau - WalthamResponded on September 17, 2024

    Thank you, Phil! We're so glad to hear you enjoyed your first visit to our Waltham location. Looking forward to having you back again soon!
    

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