The Chocolatier Restaurant + Bar

Review summary

1. S

   Sheila

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent presentation and variety. The restaurant itself was beautiful.
   

   • 

   The Chocolatier Restaurant + BarResponded today

   Thank you for the wonderful review! We're so glad you enjoyed the presentation, variety, and our beautiful restaurant. We hope to welcome you back again soon!
   

   Is this helpful?

   Report
2. E

   Elizabeth

   Philadelphia

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Beautiful restaurant and wonderful wait staff. Super disappointed that they removed the cocoa filet mignon from the menu.
   

   The Chocolatier Restaurant + BarResponded 2 days ago

   Thank you for your feedback. We’re so sorry to hear about your disappointment with the removal of the cocoa filet mignon, it was definitely a fan favorite. We completely understand how frustrating it must have been to travel all that way for it. We’ll be sure to pass along your request to bring it back to the menu. We appreciate your patience and hope to have the filet on the menu again soon for you to enjoy. We’re glad to hear the service and ambiance were enjoyable, and we hope you’ll consider giving us another chance. Thank you again for sharing your thoughts.
   

   Is this helpful?

   Report
3. P

   Pete

   Washington DC

   22 reviews

   vip
   3.0

   22 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   I really wanted to dislike this restaurant because it took 45 minutes to get my beer (apparently, our waitress forgot to put it in and they had to switch the keg). However, the food was quite delicious. Whipped feta was a great appetizer and paired well with my long awaited pint of Troegg’s Grand Cacao. My daughter said her chicken pasta al fredo was tasty. I had the Hershey Berger and it was great. Cooked to medium, well seasoned with thick-cut bacon. Can’t complain about the food. Waitress was off but she was apologetic and kind.
   

   The Chocolatier Restaurant + BarResponded 2 days ago

   Thank you for sharing your experience with us! We're glad to hear you enjoyed the food, especially the whipped feta and the burger. We sincerely apologize for the delay with your beer and the service issues, but we appreciate your understanding and patience. We'll work on improving our service to make sure your next visit is smooth from start to finish. We hope to see you again soon!
   

   Is this helpful?

   Report
4. M

   Mary

   Philadelphia

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our second time and much improved from 2 years ago. Staff were incredible from trying to seat us with many other families to attentive waitresses. There was enough variety of food to accommodate adults and children and was tasty as well. Visit with Santa was not rushed and atmospheric.
   

   The Chocolatier Restaurant + BarResponded 2 days ago

   Thank you for your wonderful review! We're so happy to hear that your second visit was much improved, and that you had a great experience with our staff and food. It's great to know the visit with Santa was special and not rushed. We look forward to welcoming you back for another fantastic experience next time!
   

   Is this helpful?

   Report
5. l

   linda

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great family place to eat, good food, great ambience, wonderful service. However, I would not recommend their milkshakes for 18.00, They are overloaded with slice of pie, full sived cookie , huge chunk of brownie,etc. unnecessary additions to a milkshake. Maybe some whipped cream and a few sprinkles and then you can charge 10.00 to make it more bearable for parents to pay the bill. All that extra sweet stuff was wasted as it was not what we ordered and surely ran up the bill. Just an FYI!!! be kind to families and you will get a larger tip!
   

   The Chocolatier Restaurant + BarResponded 2 days ago

   Thank you for the thoughtful feedback! We're so glad you enjoyed the food and service, and we’ll definitely take your suggestions on the milkshakes into consideration. We want to make sure families have a great experience without feeling overwhelmed by the price. We appreciate your honesty and hope to welcome you back soon for another fantastic visit!
   

   Is this helpful?

   Report
6. M

   Malinda

   Philadelphia

   27 reviews

   5.0

   27 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Been here multiple times after going to the park. Always delicious food!
   

   The Chocolatier Restaurant + BarResponded 2 days ago

   Thank you for your continued support! We’re so happy to hear that you’ve enjoyed your visits and the food every time. We can’t wait to welcome you back again after your next trip to the park!
   

   Is this helpful?

   Report
7. R

   Robert

   Philadelphia

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   High hopes dashed by dreadful food, poor service, and general apathy. It’s an extremely overpriced burger joint. Ask for medium, you’ll get charred burger. The brioche bun on our burgers were so stale and hard they were like a rock. I called the waiter over and tapped the fork on the bun. It sounded like tapping on a plastic bucket. The waiter took my entire plate and returned with a semi-stale brioche bun. Hard around the edges and outer part of the bun flaking off at the slightest touch. Nothing like a Millers Ale House burger. Truly substandard and young waiters with no clue about adding value to the customers dining experience. Ambiance good, food worse than cheap cafeteria food. Overpriced. Desert very good. Love the chocolate.
   

   • 

   The Chocolatier Restaurant + BarResponded 2 days ago

   Thank you for taking the time to share your feedback. We're really sorry to hear about the issues with your meal and service. It’s clear we fell short in several areas, and we truly apologize for the food quality and the service you received. We appreciate your detailed comments and will address these concerns with the team to ensure we do better moving forward. On a positive note, we’re glad you enjoyed the dessert and chocolate. We hope you’ll consider giving us another chance to improve your experience.
   

   Is this helpful?

   Report
8. D

   Diane

   Philadelphia

   57 reviews

   vip
   4.0

   57 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   family friendly restaurant, location close to the park, good drinks, food is very casual.
   

   The Chocolatier Restaurant + BarResponded today

   Thank you for sharing your feedback! We're glad you enjoyed the drinks and the family-friendly atmosphere. We appreciate your comments and hope to see you again soon!
   

   Is this helpful?

   Report
9. D

   Donald

   Philadelphia

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress was on point we didn't have to wait for anything drinks food etc she was the best
   

   The Chocolatier Restaurant + BarResponded today

   Thank you so much for the amazing review! We're thrilled to hear that you enjoyed everything, from the food and service to the overall ambience. It’s wonderful to know our waitress made your experience so seamless, she’ll be thrilled to hear your kind words. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
10. b

    brenda

    Atlantic City

    1 review

    3.0

    1 review

    Dined 4 days ago

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 5

    Food is highly priced and quality not great. Burnt fries. Only 2 pieces of meat on sandwich. Burger overdone. Took forever to get your drinks.
    

    The Chocolatier Restaurant + BarResponded 2 days ago

    Thank you for sharing your experience. We’re sorry to hear that the food didn’t meet your expectations and that the service was slow. Your feedback about the burnt fries, sandwich, and burger is appreciated, and we’ll be sure to address these issues with the team. We hope you’ll give us another opportunity to improve your next visit.
    

    Is this helpful?

    Report