The Cross Keys Inn

Review summary

1. g

   gail

   Lancashire

   2 reviews

   5.0

   2 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Had a lovely with family lovely food and good service. Excellent value for money
   

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2. F

   Fiona

   Cumbria

   1 review

   5.0

   1 review

   Dined on November 3, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lovely roast dinner with a variety of veg. Thank you
   

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3. E

   Elizabeth

   Cumbria

   1 review

   5.0

   1 review

   Dined on October 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Booked a table for a Monday evening,we were the only ones sat upstairs in the dining area which was nice. Staff were friendly and very welcoming. Food was absolutely amazing. Will definitely be back again.
   

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4. M

   Malcolm

   Edinburgh

   1 review

   4.0

   1 review

   Dined on October 27, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Enjoyed the food very much. Top like goes to the steak pie! Service a little slow (not a problem for us as we were in no rush) and seemed to be more to do with a staff shortage. In any event have hesitation in going back!!!
   

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5. D

   Dean

   Derbyshire

   1 review

   4.0

   1 review

   Dined on October 13, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   I’ve been to the Cross Keys a few times now and each experience has been different. But the Sunday lunch was very good. Nice food and friendly staff. Overall very good and I will definitely go back in the future.
   

   The Cross Keys InnResponded on October 14, 2024

   Thank you for your feedback! We're happy to hear that you enjoyed the Sunday lunch and that our staff made your experience pleasant. We appreciate your continued support and look forward to welcoming you back for another visit soon. Your satisfaction is important to us, and we aim to make each experience even better!
   

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6. L

   LYNN

   Edinburgh

   2 reviews

   2.0

   2 reviews

   Dined on September 6, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   We had quite a wait for the food to arrive which probably affected how we felt about eating there. The food was good but if we were in the area again we would chose elsewhere to eat .
   

   The Cross Keys InnResponded on October 14, 2024

   Thank you for your feedback. We’re sorry to hear that you experienced a long wait for your food, and we understand how that can impact your overall experience. While we’re glad to hear that you enjoyed the food, we strive to provide a timely service as well. Your comments will be shared with our team to help us improve. We appreciate your honesty, and we hope you might consider giving us another chance in the future. Thank you for visiting!
   

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7. T

   Tonia

   Cumbria

   5 reviews

   4.0

   5 reviews

   Dined on September 6, 2024

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 4

   My husband got the pie which is normally nice, however he left most of it and said it was dry no flavour and the chips were soaked in fat, Our last visit he tried the pasta dish which was awful , it was like milk poured over pasta not flavour at all I don't think we will return for food However the service is great and the drinks are good
   

   The Cross Keys InnResponded on October 14, 2024

   Thank you for taking the time to share your feedback. We're truly sorry to hear that your husband’s pie and pasta dish didn’t meet expectations during your visits. We take pride in our food quality and freshness, so it’s disappointing to hear that we missed the mark. Your comments about the dry pie and the pasta dish will be shared with our kitchen team for improvement. We’re glad to hear that you enjoyed the service and drinks, and we hope you might consider giving us another chance in the future. Your satisfaction is important to us, and we would love the opportunity to provide you with a better dining experience. Thank you again for your feedback
   

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8. F

   Frank

   Cumbria

   1 review

   5.0

   1 review

   Dined on September 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Really well prepared Sunday roast that tasted as good as it looked - staff are as always, attentive and friendly which makes for a nice vibe. Thanks
   

   The Cross Keys InnResponded on October 14, 2024

   Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the Sunday roast and found it as delicious as it looked. Our team takes pride in providing attentive and friendly service, and we're glad it contributed to your experience. We appreciate your support and look forward to welcoming you back for another lovely meal soon!
   

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9. J

   Joanne

   Cumbria

   1 review

   4.0

   1 review

   Dined on August 31, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   There isn’t a designated eating area so be aware you might be in the middle of the pub
   

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10. E

    Emily

    Edinburgh

    4 reviews

    2.0

    4 reviews

    Dined on August 26, 2024

    1. Overall 2
    2. Food 1
    3. Service 4
    4. Ambience 4

    One waitress was very friendly and the other very rude. The friendly one was very apologetic that she had to tell us on 4 separate occasions that they’d ran out of what we’d ordered and we had to change our order on each occasion. Probably should have said they weren’t doing food if they’d ran out of the majority of the menu as we would have gone elsewhere. Flatbreads were very poor but the burger was very nice and presented well. Nice atmosphere as they were doing a pub quiz so felt quite lively. Lots of parking.
    

    The Cross Keys InnResponded on October 14, 2024

    Thank you for sharing your experience with us. We're glad to hear that you enjoyed the burger and the lively atmosphere during the pub quiz, as well as the convenience of our parking. However, we’re truly sorry to hear about the inconsistent service and the inconvenience of the items being out of stock. Your feedback about the flatbreads and the communication regarding the menu will be addressed with our team to ensure we improve in these areas. We appreciate your understanding and hope you'll consider giving us another chance in the future for a better experience. Thank you for visiting!
    

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