The Cut & Craft York

Review summary

1. A

   Aimee

   Yorkshire

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 5

   Steaks came out quickly however they were cold and very chewy for medium rare.
   

   The Cut & Craft YorkResponded today

   Thank you Aimee for your review. We are very sorry to hear that you feel your steaks came out too quickly, and that you found them to be cold and chewy This is certainly not the standard we strive for, and we can understand your disappointment. We take quality and timing very seriously, and we will address this issue with our Head Chef to ensure we deliver the exceptional dishes you deserve. We truly value all of our guests & hope to have the opportunity to turn this around in the future. The Cut & Craft
   

   Is this helpful?

   Report
2. R

   Ruth

   Yorkshire

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   The only reason they haven't got 5 throughout is because the table for two is far too small to fit the food on the table. They had to put our drinks on the bannister around us. Which reqlly wasn't ideal. Otherwise the food was delicious and the staff was perfect.
   

   The Cut & Craft YorkResponded today

   Thank you Ruth for your honest review. We are so sorry to hear that the table size was inconvenient for your meal. We understand how important it is to have enough space to enjoy your dining experience comfortably. We will always find alternative seating for guests who are uncomfortable & apologise that this was not picked up on by our team. We will share your feedback with our whole team to ensure better attention to detail is made moving forward. We are pleased to learn the food was delicious & that our team were perfect & we hope to welcome you back again in the future. The Cut & Craft
   

   Is this helpful?

   Report
3. S

   Sally

   Yorkshire

   4 reviews

   4.0

   4 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   We were disappointed that there was no party atmosphere to bring in the new Year. We chose to dine late as on the advertisement for New Year’s Eve it stated that the New Year would be welcomed in - but we felt like our courses were rushed - when we got our bill we were charged over £300 but we had already prepaid a few weeks earlier - we only needed to pay the supplement for the steaks and onion rings - there was a service charge of £27 it wasn’t the experience we were looking forward to and have dined here many times before - so overall it was disappointing. We ended up leaving before Midnight and most of the other diners had left and we couldn’t gain entry any where else as we had missed the last entrance time and ended up bringing the New year in on a Street corner 😞
   

   The Cut & Craft YorkResponded today

   Thank you Sally for taking time to leave us a review. We truly regret that you felt rushed and that the New Year atmosphere did not meet your expectations. We truly understand the importance of a relaxed and enjoyable experience & we will certainly raise your feedback with our whole team. We sincerely apologise for the error with your bill & have been assured by our Management team that this was resolved quickly, please accept our apologies. All guests were welcome to join us in to the New Year & we a disappointed to learn you did not wish to stay. We truly value all of our guests and we hope to turn this experience around in the future. Please do reach out when you wish to revisit & we will ensure the fantastic experience that you deserve. The Cut & Craft
   

   Is this helpful?

   Report
4. A

   Aimee

   Yorkshire

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Came for NYE dinner and it was lovely atmosphere not too loud but still felt festive! Food came out a bit quick which was the only downside but it still tasted great. Our server Abby was fantastic and service from everyone was 10/10 would definitely go back.
   

   The Cut & Craft YorkResponded today

   Thank you Aimee for taking time to leave us a review. We apologise if you felt your food arrived a little quick. We always strive to be friendly & efficient & we will share your feedback with our kitchen team. We are so pleased Abi was fantastic, we will be sure to share this feedback with her! We look forward to welcoming you back again int he near future. The Cut & Craft
   

   Is this helpful?

   Report
5. A

   Audrey

   London

   11 reviews

   5.0

   11 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Always a Great meal and lovely staff . No rushing you
   

   • 

   The Cut & Craft YorkResponded today

   Thank you Audrey for your review. We are so pleased to learn you have enjoyed every experience with us & we will be sure to share your lovely feedback with our whole team! We hope to welcome you back again soon! The Cut & Craft
   

   Is this helpful?

   Report
6. P

   Peter

   Derbyshire

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   had a fantastic meal at the cut and craft youk nothing too much trouble fantastic service
   

   The Cut & Craft YorkResponded today

   Thank you Peter for your review. We are pleased to learn of your fantastic meal with us on New Year's Eve, we really appreciate your feedback! We hope to welcome you back again soon for another 5* experience! The Cut & Craft
   

   Is this helpful?

   Report
7. l

   lesley

   Yorkshire

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent meal, service was fantastic!! Thoroughly recommend!!
   

   The Cut & Craft YorkResponded today

   Thank you Lesley for your review. We are thrilled to learn of you excellent meal & that our team were fantastic, we will be sure to share this with them! We really appreciate your recommendation & look forward to welcoming you back again int he future! The Cut & Craft
   

   Is this helpful?

   Report
8. S

   Sharon

   Yorkshire

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Was recommended by friends but unfortunately was disappointed. The food would have been nice if it was hot enough.
   

   The Cut & Craft YorkResponded today

   Thank you Sharon for taking time to leave us a review. We sincerely apologise for your experience with cold food. We take pride in service exceptional dishes at the optimal temperatures, and it is clear we seem to have missed the mark on this occasion. We have shared your feedback with our Head Chef, please accept our apologies. We hope to welcome you back again in the future to turn this experience around & impress you with our menu. The Cut & Craft
   

   Is this helpful?

   Report
9. M

   Michelle

   Newcastle

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The overall experience was amazing I had the scallop starter which was cooked perfect , my partner had brushetta which was lovely too Mains rib eye and rump steak cooked to perfection too The staff are fab so polite and attentive We would highly recommend and can’t wait to return x
   

   • 
   • 
   • 

   The Cut & Craft YorkResponded today

   Thank you Michelle for taking time to leave us such a fabulous review. We are delighted to learn of your amazing experience & we can't wait to share you feedback with our whole team! We look forward to seeing you again on your next visit! The Cut & Craft
   

   Is this helpful?

   Report
10. D

    Dawn

    Essex

    1 review

    2.0

    1 review

    Dined 4 days ago

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 3

    Had a friend from USA with us and ordered 3 flat iron steaks. 2 were great but the other one was if from a different cut altogether?! It was chewy and undercooked. However staff polite and offered to do another one- which came up the same unlike the other 2 which were great, cooked to perfection and sweet. The second one came up the same chewy inedible and by now the rest of the party had nearly finished their steaks so my friend just ended up with a house salad. Not a great experience. Dessert was baked Alaska but meringue was just a sloppy mess on top of ice cream!! Not good enough. Wee we were then told the ice cream had made the meringue melt??? If so why bother serving it up. All in all disappointing. Shame as had been recommended to us but I wouldn’t want the same experience again.
    

    The Cut & Craft YorkResponded today

    Thank you Dawn for your review. We sincerely apologise for the issues you encountered during your visit. It is disappointing to learn that one steak was not up to our usual high standards and that the replacement took longer than expected. We also regret that the Baked Alaska did not meet your expectations. Please know that your feedback is important to us, and we will address these concerns with our Head Chef to ensure better quality service moving forward. We truly value all of our guests & hope to welcome you back again in the future to turn this experience around & impress you with our menu. Kind regards The Cut & Craft
    

    Is this helpful?

    Report